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Southern Buick GMC Virginia Beach - Service Center
Virginia Beach, VA
273 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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273 Reviews of Southern Buick GMC Virginia Beach - Service Center
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August 01, 2018
Prompt, reliable, trustworthy, polite and courteous service! This dealership has Amazing, polite customer service members, Always have a great atmosphere with a clean and peaceful ,comfortable waiting area alo This dealership has Amazing, polite customer service members, Always have a great atmosphere with a clean and peaceful ,comfortable waiting area along with speedy reliable service repairs. Your wait time is always explained by courteous representatives that inform you while waiting for your vehicle return. More
by LENOWIG2
Verified CustomerEmployees Worked With
Mike Baine, Nick Davis
Helpful July 30, 2018
Slow service I made an appointment for early in the morning thinking that I would avoid a crowd and it still took two and a half hours for an oil and and an inspec I made an appointment for early in the morning thinking that I would avoid a crowd and it still took two and a half hours for an oil and and an inspection sticker. More
by KMROUSH
Employees Worked With
Don’t remember an names
July 30, 2018
Good service personnel. Friendly and knowledgeable service representative. Kept me up to date and informed about the progress of my vehicle. Comfortable and clean service wai Friendly and knowledgeable service representative. Kept me up to date and informed about the progress of my vehicle. Comfortable and clean service waiting area. Will continue using this facility. More
by SUP9
Employees Worked With
July 30, 2018
Great staff Staff always takes the extra minute to fully discuss problem and resolution. The flexibility and courtesy of the GMC service department is a model th Staff always takes the extra minute to fully discuss problem and resolution. The flexibility and courtesy of the GMC service department is a model that all others should try to replicate. More
by MRDABBS
July 28, 2018
still under warentty it should not take all day to inspect a 2 yr old car. we take it to the dealer because its a service that was included with the sale, but if you are g it should not take all day to inspect a 2 yr old car. we take it to the dealer because its a service that was included with the sale, but if you are going to tie the vehical up all day for something so simple,.... doesn't out weigh the savings, ill find a location more convenient More
by jeniferkb
Employees Worked With
don't know any names
July 28, 2018
Bad expereince from start to finish 1. Had a 9:30 appointment and when I arrived was told it would be at least 1.5 hours because there were 2 people in front of me. Why do you schedule 1. Had a 9:30 appointment and when I arrived was told it would be at least 1.5 hours because there were 2 people in front of me. Why do you schedule someone when you can't accommodate them. All said and done, I was there for 2.5 hours. 2. I had a coupon for a free oil change. When checking out the cashier stated that it was only good up to 5 quarts and mine took 8 so I had to pay for the additional 3. 8??? That is so interesting since my truck only takes 6!!! After speaking with a couple people they apologized as a "billing error". Nice try on trying to scam someone. 3. I also got my tires rotated. I had a coupon for this and when checking in I was assured I could use both coupons. Well...the cashier stated that I couldn't. I had her call my advisor who told her that she said I could and she would speak with a manager to just charge me appropriately. The cashier was very snippy with the advisor about not doing it until the manager "actually apporved it". This was an exchange between them that shouldn't happen in front of customers. I then had to wait for another 15 minutes to get the manager's approval. 4. When leaving I noticed oil on my seat and my floor mats. There was no way I was going back in there to address this after the time and issues I already had so I just had it cleaned myself. I had numerous issues last year with the Southern dealership in Chesapeake and now this. I will never go to a Southern dealership again and will definitely make sure no one I know does. More
by WMae
Employees Worked With
Don't remember names, service advisor and cashier (and guy sitting behind cashier)
July 27, 2018
Part of the Family For Southern I am an adopted Perry Buick customer. From our first encounter service representative Carlos made us feel like long time part of the Sou For Southern I am an adopted Perry Buick customer. From our first encounter service representative Carlos made us feel like long time part of the Southern family. He truly went out of is way to help us in any way he could with our desperate situation. Adam Waranch was particularly helpful in acquiring substitute transportation while our car was being repaired. When the time comes for a new car we look forward to working with him. More
by FEMIMIL2
Employees Worked With
Carlos, in the service department., Adam Waranch
July 27, 2018
Above exceptional When going into service was greeted well and taking care of immediately.. Was treated fairly, treated like family and was understood.. Tracy was my re When going into service was greeted well and taking care of immediately.. Was treated fairly, treated like family and was understood.. Tracy was my rep. and she went above and beyond with customer service in helping me receive a rental car. She was exceptionally nice. She also helped getting my parts covered by my warranty company More
by Youngmessy.hp
Employees Worked With
Tracy
July 27, 2018
Horrible I have never had such a horrible time at a service dept and I have had over 10 vehicles. There is no communication I had to call in twice to get the s I have never had such a horrible time at a service dept and I have had over 10 vehicles. There is no communication I had to call in twice to get the status of my vehicle. I had an appt at 7:30am and I called around 4 to find out the status to find out it just made it to the rails and that they were just looking at it. Then I call back 45 mins later to be told she would call me back. Calls me back to give me this long list of things that needs to be done over $2500 worth of work. I advised I would take it somewhere else and get a quote. Took it to another GMC and they didn’t see any of those issues. They saw something else and cost is about $700. Word of advice if they quote you on something take it somewhere else or just don’t go there to begin with. From other reviews I see this is normal for them to give you an extremely high quote for repairs or tell you it’s one thing when it really something else. DO NOT GO HERE More
by williams122116
Employees Worked With
Taylor Hellstrom
July 27, 2018
GPS anntena Hate to pay for something that was fixed under warranty and a year later I paid almost 55 dallors for same repair. Are we just fix it temporarily unti Hate to pay for something that was fixed under warranty and a year later I paid almost 55 dallors for same repair. Are we just fix it temporarily until out of warranty,or is it just who cares the god ola mighty dallors More
by FISHHOOKS1
Employees Worked With
