Southern Buick GMC Virginia Beach - Service Center

Horrible I have never had such a horrible time at a service dept and I have had over 10 vehicles. There is no communication I had to call in twice to get the s I have never had such a horrible time at a service dept and I have had over 10 vehicles. There is no communication I had to call in twice to get the status of my vehicle. I had an appt at 7:30am and I called around 4 to find out the status to find out it just made it to the rails and that they were just looking at it. Then I call back 45 mins later to be told she would call me back. Calls me back to give me this long list of things that needs to be done over $2500 worth of work. I advised I would take it somewhere else and get a quote. Took it to another GMC and they didn’t see any of those issues. They saw something else and cost is about $700. Word of advice if they quote you on something take it somewhere else or just don’t go there to begin with. From other reviews I see this is normal for them to give you an extremely high quote for repairs or tell you it’s one thing when it really something else. DO NOT GO HERE More

Part of the Family For Southern I am an adopted Perry Buick customer. From our first encounter service representative Carlos made us feel like long time part of the Sou For Southern I am an adopted Perry Buick customer. From our first encounter service representative Carlos made us feel like long time part of the Southern family. He truly went out of is way to help us in any way he could with our desperate situation. Adam Waranch was particularly helpful in acquiring substitute transportation while our car was being repaired. When the time comes for a new car we look forward to working with him. More

Above exceptional When going into service was greeted well and taking care of immediately.. Was treated fairly, treated like family and was understood.. Tracy was my re When going into service was greeted well and taking care of immediately.. Was treated fairly, treated like family and was understood.. Tracy was my rep. and she went above and beyond with customer service in helping me receive a rental car. She was exceptionally nice. She also helped getting my parts covered by my warranty company More

Go somewhere else Never. Ever. Again. I will go out of my way to have my vehicle serviced elsewhere. I had a leak in my AC system. My regular mechanic could not do the Never. Ever. Again. I will go out of my way to have my vehicle serviced elsewhere. I had a leak in my AC system. My regular mechanic could not do the job because GMC made sure you needed a GMC only tool to wefix the problem. I had a drop off appt for 8:30 on a Monday. Just got my car back today, Saturday. Never looked at my car til Tuesday. Did not tell me the part would not arrive until Friday. That is 3 days I could have had my car while waiting for the part. Sat there. Doing nothing. ASOLUTELY NO COMMUNICATION, ZERO CUSTOMER SERVICE, throughout the whole process. Had to keep calling. Never even called me when it was completed. Plus the job cost me at least $1,000 more than it would have somewhere else. I also asked them to look at a recall part that they replace awhile back that isn't working correctly and hasn't since day ONE. They don't have record that they fixed it. Of course they found other issues while it was there too. Those declined issues were not on my invoice. This place is a joke. Don't cause yourself unnecessary frustration. Go anywhere else. More

No customer service Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will ne Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will never change. Due to the lack of customer service this is my last. More

Pissed Customer I bought my kia sorenta on December 22, 2016 not one problem with the salesperson Bailey, good salesperson so i thought on January 31, i text Bailey t I bought my kia sorenta on December 22, 2016 not one problem with the salesperson Bailey, good salesperson so i thought on January 31, i text Bailey to let her know i had a slow leak in my tire and that i went to a local tire place to get the tire fixed but the tires had locks on them and that the gentleman couldn't fixed my tire without the wheel lock key, i was told i bought a used vehicle so it's as is, well i talked to the sevice department and i was transferred about six times between departments until i talked to Lori in the service department she told me everything would be taken care of and to come to the service department and ask for her on February 1, 2017. I left work in Portsmouth and made it to lynhaven Kia i spoke with lori she gave me a wheel lock kit, Lori told me on the phone they would take care of it so i assumed they would change my tire and find out the problem, but i was wrong, so i had to drive back to Portsmouth on a half flat tire, i took it back to the local tire place and come to find out this was the wrong kit, they gave me a wheel lock set, i didn't need a wheel lock set, the wheels were already locked i needed the tool to unlock the wheels. They didn't listen to me so now o habe a wheel lock set o dont need. All i wanted was to get my tire fixed thats all, they really gave me a bad taste in my mouth i will never recommend any body to buy a car from this dealership.i have the Southern Hospitality buyers program warranty as well as a limited warranty, but if i would've broke down on the side of the road or the tire burst on me they would've sent a tow truck to change the tire, well my question is why couldn't they just change my tire instead of giving me the run around. One Pissed Customer. More

Worst customer service ever We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you c We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you can away from the service department!!!! I have had multiple issues with our 2nd car (also a Kia) that have been going on for 6 months and are still waiting on resolve. Multiple calls went unanswered, I had to wait for 5 hours with 2 small children for my car to get "looked at". After all that time they did nothing to fix the car but said they needed to schedule a time to work on it. I have had not one positive experience with their service department. They are not helpful or organized in the least. Such rude business practice to not return phone calls when you are in need of your car being fixed so you can use it. Not sure why we purchased our new Kia here but I instantly regretted it. More

Service department is terrible I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address a6e2tech@yahoo.com because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern! More

service 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. Howeve 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. However this one on Lynhaven I called 3 days in a row trying to get an oil change and can never get an answer. I leave messages and never get called back. So I have to go to Greenbrier GMC just. Because can't seem to get help from this one. More