Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,672 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,672 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Sort by
September 05, 2018
Warranty repair Fast, friendly service. Fixed first visit. Professional and courteous service with a great staff. Seasoned professionals thru and thru. This is where Fast, friendly service. Fixed first visit. Professional and courteous service with a great staff. Seasoned professionals thru and thru. This is where I come for my service and repair needs. More
by FRANCOMEYERS
Verified CustomerEmployees Worked With
Paul McManuels, Mauri Wimbush, Edward McIntosh
September 05, 2018
Inconsistant Inspection and lousy workmanship I have had my Chrysler 300C State inspected at Greenbrier since 2007. Three Years ago I replaced all of the Rear Signal Incandescent Bulbs with appro I have had my Chrysler 300C State inspected at Greenbrier since 2007. Three Years ago I replaced all of the Rear Signal Incandescent Bulbs with approved LED Bulbs and it passed their State inspection in 2016 and 2017 but was rejected in 2018. I was not only embarrased but I had to make a return trip to my home to reinstall the incandescent Bulbs or payover $145.00 to have them replace them. Why cannot a business have a consistant and uniform operation. Not only that but the State Inspection Mechanic Installed the Rejection Sticker as well as the Final Inspection Sticker crooked and left most of the old Glue in the lower inside center of the Windshield! Also, on the first round, I went to the Cashiers window three (3) times and ask for mypaperwork after I was told by the Service writer that it was ready. on the return trip, everything went much smoother excep for the crooked Inspection Sticker! One last word, someone of authority needs to get a replacement TV of the Customers waiting room and at least provide a daily Newspaper for their use. More
by TMARTINETTE
Employees Worked With
I did not have the pleasure of dealing with anyone in Sales or Management!
September 04, 2018
Very pleased Very quick service!!! Everyone was very knowledgeable and helpful!! I would definitely return to this location without a doubt!! And I highly recommen Very quick service!!! Everyone was very knowledgeable and helpful!! I would definitely return to this location without a doubt!! And I highly recommend this location to everyone!! More
by deidreelliott79
Employees Worked With
Other Employees :
John Ailstock, Trevor Faubel, Aaron Hale, Billy Womble, Ricky Griffin, Scott Houchins, Edward McIntosh, Brian McHugh
September 04, 2018
Fast professional services Went in and had warranty work done on the Dodge Durango. Paul was very professional and personal and got my vehicle done in a very timely manner. Coul Went in and had warranty work done on the Dodge Durango. Paul was very professional and personal and got my vehicle done in a very timely manner. Couldn't be happier More
by DEEPCREEKDAD
Employees Worked With
Paul,Mr.lyons
September 04, 2018
Satisfied and pleased! Great and very quick service. Customer service was excellent. Glad I chose this dealership for my automotive needs. I will definitely recommend this s Great and very quick service. Customer service was excellent. Glad I chose this dealership for my automotive needs. I will definitely recommend this service center to other friends. More
by mariamarie127
Employees Worked With
Lamont, Berry
September 03, 2018
Awesome experience Had an awesome experience and my advisor Paul was very helpful. I recommend the. service garage to anyone looking for a place they can trust. Had an awesome experience and my advisor Paul was very helpful. I recommend the. service garage to anyone looking for a place they can trust. More
by MIMI4SEAN
Employees Worked With
Paul
September 03, 2018
My favorite place to take my vehicles Everyone from customer service to the valet are very friendly and professional. They only recommend what you need and never recommend what you don't n Everyone from customer service to the valet are very friendly and professional. They only recommend what you need and never recommend what you don't need. More
by EVERETTWILSONII
Employees Worked With
Lamont in the service department
September 03, 2018
Service for recall and oil change Paul was very informative and communicated really well with me about the work being done. He called me as soon as my truck was ready and had me out th Paul was very informative and communicated really well with me about the work being done. He called me as soon as my truck was ready and had me out the door soon after picking up. More
by jsmith93
Employees Worked With
Paul in service
September 03, 2018
Overall poor experience Received notice for 2 recalls, called 4 times in 1 week to schedule appointment, always went to voicemail, left through voicemails and never received Received notice for 2 recalls, called 4 times in 1 week to schedule appointment, always went to voicemail, left through voicemails and never received call back. On 5th time calling I was finally able to speak to someone, parts needed ordered and I would receive a notice when they came in. I received a notice and was able to make an appt. Took to shop for recalls and state inspection AFTER the recalls were fixed as it wouldn't pass without the recalls being fixed. I left it there for the day and got a call saying on of the parts wouldn't be delivered till the next day. So I left it overnight to be fixed in the morning. Did not receive any call in the morning notifying me of progress. Started calling them around noon and didnt get to speak to anyone AGAIN. Four calls and 2 hours later someone answered and told me she would check with the technician and call me right back, an hour later no call back. I call to check and at that time was finally told the part they were waiting on wouldn't be there till Tuesday as it wasnt on the truck that morning. That I could pick it up then. Not okay, we scheduled other work to be done the following day. We picked it up and I was told i would recieve a rejected state inspection because the recall wasnt fixed. They already ripped the current inspection sticker off when that wasnt suppose to be done until last so I had to pay for a bogus inspection. Will be calling another dealer for the second recall, who cares if its farther away. Three people in front of us during check out were having a very poor time too. More
by Anon
Employees Worked With
Frank
September 02, 2018
Good service team My experience was good while I ws here. The service write up person who helped my notice I had had a recall and had the technician take car of it with My experience was good while I ws here. The service write up person who helped my notice I had had a recall and had the technician take car of it without me having to say anything. That saved me a trip back to have my car serviced. More
by nls86
Employees Worked With
Emily Gatie
