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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,664 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,664 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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August 21, 2018
Oil change and Inspection I came in for an oil change and inspection. I was told that it might take 2-3 hours. The cars were bumper to bumper. I was in and out sofast. It m I came in for an oil change and inspection. I was told that it might take 2-3 hours. The cars were bumper to bumper. I was in and out sofast. It might have been an hour and fifteen minutes. I went back in to let the gentleman who waited on me know that I I appreciated the service. He smiled. He was so friendly from the beginning. It was a job well done. I don’t remember his name. I wish that their was a way I could hold on to the names. Thanks so much! More
by SHARONBP7
Verified CustomerEmployees Worked With
August 21, 2018
It was great service was on time Service department is great. My service person was Mr.P. McManuels was super. He kept me informed on what was going on with my automobile. Service department is great. My service person was Mr.P. McManuels was super. He kept me informed on what was going on with my automobile. More
by JEEP MAN
Employees Worked With
Paul McManuels, Billy Womble
August 21, 2018
My showroom condition Jeep doors dinged aand chipped! I was really hoping for a great experience. Ive heard the commercials and knew someone high up that worked for Southern and spoke highly of them. I ju I was really hoping for a great experience. Ive heard the commercials and knew someone high up that worked for Southern and spoke highly of them. I just bought a showroom condition jeep and wanted to get a few things done- 4 wheel drive lube service, coolant flush, etc. I made a point of how immaculate the car looked and 3 different service reps did the ooh ahh thing. When I returned to pick up my vehicle it was clear that someone had opened multiple doors and let them bang into other cars or a wall! I was angry but but service rep assured me I would get a call from the Service Manager. Ive been waiting 2 weeks. I have texted my rep 3-4 times and she keeps assuring me that Ill get a call and "they'll make it right." The whole experience has been disheartening and aggravating. I want to find a service department that follows thru and treats me and my car with respect. More
by jvgriesi
Employees Worked With
"Emily"
August 20, 2018
Had to get my jeep inspected everyone very friendly they help me alot I would definitely recommend everyone to southern Chrysler jeep greenbrier they are the best everyone very friendly they help me alot I would definitely recommend everyone to southern Chrysler jeep greenbrier they are the best More
by jennifermolina487
Employees Worked With
Julian Hillman
August 20, 2018
Awesome dealer Awesome service advisor ,been coming here for years have always been treated with the utmost courtesy. I highly recommend Southern to anyone looking f Awesome service advisor ,been coming here for years have always been treated with the utmost courtesy. I highly recommend Southern to anyone looking for a car and good service More
by JIMMYT15
Employees Worked With
Lamont Berry
August 20, 2018
Quick Lane? After dropping my vehicle off the night before, and there only being two other vehicles ahead of mine, I was not expecting a 3 hour wait on the next After dropping my vehicle off the night before, and there only being two other vehicles ahead of mine, I was not expecting a 3 hour wait on the next day. It was only for an oil change. More
by KATSKINNER12
Employees Worked With
Lamont Berry, Service
August 20, 2018
You guys did a good job of addressing the issue A friend of mine that works for southern recommended a RAM so i got the 2017 hemi. So far southern has been service satisfaction. L berry has helped m A friend of mine that works for southern recommended a RAM so i got the 2017 hemi. So far southern has been service satisfaction. L berry has helped me very well too More
by Chinaman
Employees Worked With
Trevor Faubel
August 20, 2018
Great service in a timely manner Great service, clean and convenient service areas, friendly associates, reasonable service cost, courtesy ride home is great, very informed technician Great service, clean and convenient service areas, friendly associates, reasonable service cost, courtesy ride home is great, very informed technicians, and very timely service allerts More
by DWGHTDOUGL
Employees Worked With
Lamont
August 18, 2018
Very helpful I have gone to Greenbrier for several years for service on a 2000 Grand Caravan with accessibility features. Service writeup and technicians have take I have gone to Greenbrier for several years for service on a 2000 Grand Caravan with accessibility features. Service writeup and technicians have taken great care to provide normal vehicle service and accommodating the accessibility features. I recently purchased a 2014 Grand Caravan with similar features and wanted to get the same service responsiveness and quality. I also wanted to get the new car in the system for both service and any Chrysler/Dodge notifications. Paul and the staff did their usual good service, More
by John C
Employees Worked With
Paul McManuels - Service
August 18, 2018
Jeep service Cashiers attitude is atrocious. Made me feel very unwelcome. I would be hesitant to but here again. I love my Jeep, but dread your service department. Cashiers attitude is atrocious. Made me feel very unwelcome. I would be hesitant to but here again. I love my Jeep, but dread your service department. More
by Jt23454
Employees Worked With
I don’t recall
