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Southern Chrysler Dodge Jeep Ram Newport News - Service Center
Newport News, VA
619 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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619 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center
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August 25, 2025
I brought my vehicle in to be serviced and they did everything they could to help me and kept me updated on my vehicle. costumer service was amazing everyone had patience and was kind and help explain everything they could to help me and kept me updated on my vehicle. costumer service was amazing everyone had patience and was kind and help explain what was going on and what needed to be done. More
by Aaliyah
Verified CustomerEmployees Worked With
Trakiya Feaster, cleon,
August 23, 2025
Thank for being so nice you were so helpful. You treated me like I. Knew what I was talking about You treated me like I. Knew what I was talking about More
by JETJACK1
Employees Worked With
August 23, 2025
Very poor communication & customer service. Took 2 months after i bought my car to get it in for an appointment to get it fixed. Did a good job fixing it but the salesman (Indian guy) was terri Took 2 months after i bought my car to get it in for an appointment to get it fixed. Did a good job fixing it but the salesman (Indian guy) was terrible. Highly don't recommend anybody getting help from him. More
by JAYOGDEN16
August 23, 2025
I always get excellent customer service and support at my Southern dealership. Jermaine and the service team are top notch. I loved the video inspection they sent for me to see under vehicle too! I have alwa Southern dealership. Jermaine and the service team are top notch. I loved the video inspection they sent for me to see under vehicle too! I have always been able to get an appointment that fits my schedule. Keep up the great work. More
by CWILDCAT2003
August 22, 2025
Went for have a state inspection on my car. I arrived 8:59am sharp. I was premise a 3 hour wait. After those 3 hour the agent informed me that my car wouldn’t be done until after lunch, which m I arrived 8:59am sharp. I was premise a 3 hour wait. After those 3 hour the agent informed me that my car wouldn’t be done until after lunch, which meant at least 2pm. This was an absolute waste of my time and an excessive abuse. I ended up leaving with no inspection and 3hour wasted. This was literally the worst service I’ve ever had More
by lancenidiane
August 21, 2025
Friendly atmosphere. Notified the progress of the service being done. Good service and I’m a happy customer. Notified the progress of the service being done. Good service and I’m a happy customer. More
by ARLANDOPETE
Employees Worked With
August 21, 2025
Great customer service. Service advise explain everything to me. I will bring my car back again. Service advise explain everything to me. I will bring my car back again. More
by abshall3
Employees Worked With
August 21, 2025
Jesse did a good job. Updating me and keeping me informed of services needed and performed. Updating me and keeping me informed of services needed and performed. More
by BPROS1209
Employees Worked With
August 20, 2025
I am retired and the Jeep is our tow behind the RV vehicle. I drive an Expedition. I was out running errands and did not see the email about recommended work to be done. Someone sent me text messages vehicle. I drive an Expedition. I was out running errands and did not see the email about recommended work to be done. Someone sent me text messages to tell me the work was done! They never mentioned the additional recommended tasks. Someone should have called me! Or told me in a text message, what they told me in the email! Someone should have told me, besides in an email, that I would not see until the following day. Now, I have to go through the inconvenience of scheduling another appointment to have these additional tasks done! I do not feel you respected my right to know my vehicle needed additional work that I had not originally requested! I also feel you have completely disrespected the value of my time! More
by sfwjaw
Employees Worked With
I don't know. That is part of the problem.
August 20, 2025
Refer to service department. Very poor service, lack of communication and always adding additional costs. After the first service my clock does nut sync with GPS (your fault, nev Very poor service, lack of communication and always adding additional costs. After the first service my clock does nut sync with GPS (your fault, never fixed the problem). The last issue was the result of a factory recall not being properly serviced the first time during the recall. The second time I was charged for it. More
by NINA_LEHOUILLIER
