Southern Chrysler Dodge Jeep Ram Newport News - Service Center

It was a nightmare to get an appointment, then the service department claimed several faults on inspection, at least two of which where false. They said my battery was bad and needed to be replaced (I service department claimed several faults on inspection, at least two of which where false. They said my battery was bad and needed to be replaced (I had it tested and it is fine) and they said my left taillight is out when it isn’t! I will NEVER take a vehicle to get serviced here again and I believe this dealership deliberately tries to charge customers for work that doesn’t need to be done. More

The folks treated me great as usual. Out the door pretty quick. Very personable. Glad I bought my truck there Out the door pretty quick. Very personable. Glad I bought my truck there More

Outstanding customer service and timely execution of service. Environment was perfect to wait in and complete work. service. Environment was perfect to wait in and complete work. More

Very thorough. Communication was excellent. My jeep was very much taken care of. We will return soon for next services Communication was excellent. My jeep was very much taken care of. We will return soon for next services More

Took my vehicle in for a vvl solenoid leak. The dealership also replaced the valve cover. When I left and got home the vehicle was smoking from oil hitting the exhaust from improper installatio The dealership also replaced the valve cover. When I left and got home the vehicle was smoking from oil hitting the exhaust from improper installation of the valve cover. They tow the vehicle back and then fix the valve cover gasket. I pick up the vehicle again and when I get home the vehicle is smoking again and coolant is all over my engine bay. So then I have to get it towed back again. Just picked up the vehicle from the 3rd attempt and all seems ok so far. My service advisor was great and kept in contact with me during the entire time, but the tech's not so much. I'm just grateful after the 3rd time it seems to be finally fixed. More

I appreciate your great customer service. Everyone. I've interacted with is welcoming and pleasant. Everyone. I've interacted with is welcoming and pleasant. More

gave me my car back and it broke down immediately after them telling me nothing was wrong with it. them telling me nothing was wrong with it. More

Estuve comunicándome por mucho tiempo e ignoraban mis llamadas. Cuando fui personalmente quedaron en que iban a hacerle una inspección y me entregaron Solo me papel sobre el aceite y mas nada. Pero en cu llamadas. Cuando fui personalmente quedaron en que iban a hacerle una inspección y me entregaron Solo me papel sobre el aceite y mas nada. Pero en cuanto al servicio de aceite y filtro, se siente bien. Excelente trabajo. Gracias. More

They provided excellent service, friendly and had knowledgeable sales associates. Louis provided an excellent buying experience knowledgeable sales associates. Louis provided an excellent buying experience More

Dealer was able to provide service immediately without an appointment. Great service and friendly. Forsure appointment. Great service and friendly. Forsure More