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2,177 Reviews of Southern Ford - Service Center
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July 25, 2025
I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More
by Joecroswait
Verified Customer
July 22, 2025
No problem getting a service appointment Friendly service from start to finish. Haven't had any type of issues while using Southern Ford for our Kia from start to finish. Haven't had any type of issues while using Southern Ford for our Kia More
by alainagbyrd
July 22, 2025
Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More
by Kevinhodnett65
Employees Worked With
July 22, 2025
wonderful and great service! Will definitely go back. however, this 15 word minimum review is a bit much. Will definitely go back. however, this 15 word minimum review is a bit much. More
by LVEGA.3712
Employees Worked With
July 21, 2025
Great service as usual. I like the text message feature for keeping the customer informed of recommendations and issues. I like the text message feature for keeping the customer informed of recommendations and issues. More
by tachapman.2017
Employees Worked With
July 17, 2025
Everyone is very kind and friendly and exceptionally Stephanie she even walked me to find my car. Stephanie she even walked me to find my car. More
by Suzyqbeck
Employees Worked With
July 17, 2025
It was easy to schedule service and inspection through the Ford app and the people were very nice. the Ford app and the people were very nice. More
by Julie
Employees Worked With
July 16, 2025
My only interaction was with Stephanie. She was friendly, professional and accommodating. I didn’t have an appointment since my F150 started developing problems a few miles from your deale She was friendly, professional and accommodating. I didn’t have an appointment since my F150 started developing problems a few miles from your dealership and I just pulled in hoping I could leave it to be checked out. She got me checked in, arranged for an Uber to get me home. Stephanie and the tech got my truck in sooner than I expected and she kept me informed on it’s progress. I was able to add a couple things to my work order without a problem and my truck is running great. Overall, a great experience! More
by MikeHoyt
Employees Worked With
July 16, 2025
Why do I need to write 15 words? That seems very silly. I just tok the car in for scheduled maintenance. That seems very silly. I just tok the car in for scheduled maintenance. More
by mynamelaurie
Employees Worked With
