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Southern Ford - Service Center

Newport News, VA

4.7
2,173 Reviews

2,173 Reviews of Southern Ford - Service Center

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September 27, 2025

Kevin was great top notch service communication was spot on he is definitely a asset too your service department More

by bharv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2025

Great service as usual even through ownership has changed. Please promote Mr. Johnson ahead of piers. More

by JJay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
CURTIS GRUBBS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

Good service, good work! I have time during the day, I am retired. Good day! More

by raymondmc01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

Fast & prompt service. Stephanie was very friendly and welcoming. My car was ready quickly which I appreciated More

by Lindsay.lawson31
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
September 26, 2025

Kevin was honest and explained everything. His communication was timely and he understood my concerns. So far the work performed is excellent. We really appreciate you fitting us in and get More

by ALLAN.KNOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
CURTIS GRUBBS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

Always great service and my service tech was great and attentive. Good problem solving and follow up. More

by BERTWILLARD757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

Took their time making sure everything was done correctly. Truck drives great now with no issues More

by Dchabey84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael the salesman. Top tier
September 25, 2025

Eddie and his team always do an exceptional job which is why we come back to Hampton Roads when we need the truck serviced. He schedules the work to ensure parts will be ready and gets us in and out in a More

by Bill P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2025

I am grateful for the professional relationship I’ve established at Southern, with regards to the maintenance and upkeep of my Expedition. Ms Spangler and her crew get my vehicle serviced quickly and e More

by danielwilbert757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2025

Everything went very smoothly and I will use this dealership again next year. Great service! More

by Cthrwh2123
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.