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Southern Ford - Service Center

Newport News, VA

4.7
1,963 Reviews

1,963 Reviews of Southern Ford - Service Center

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May 16, 2025

Excellent Customer Service I am looking forward to my next visit I will refer to my friends More

by WILLISCHARLENE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Top Shelf! I was made to feel like I was their most valuable customer! Stephanie is courteous and professional! More

by CJROGERS0902
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
May 15, 2025

I had a great experience from the moment I walked in the door until I drove off the lot. Everyone was friendly and helpful and made the entire buying process smooth and easy. More

by Jacob
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 15, 2025

No invoice, warranty issue unknown, contacted advisor and manager, advisor was pleasant, probably new. Waited for part manager for warranty issue, was not available More

by pscmontana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH HOBLEY
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 15, 2025

Great experience Everyone was really helpful especially Stephanie. My service was completed relatively quickly. Great service More

by otisalexander1278
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
May 16, 2025 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 14, 2025

My service was faster and less expensive than expected. Also, Alicia, my service advisor, has a very friendly and endearing smile. More

by Chris Haas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 14, 2025

Stephanie was a pleasure to work with kept me informed did what I needed timely More

by DAD02250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

They were convenient they were helpful gave me good suggestions also gave me alternatives to just spending a lot of money out of pocket I was very satisfied More

by kaseywill75
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
May 13, 2025

Your Service was awesome. I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again More

by raymond.bowman31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH HOBLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

Service was excellent, thank you! Good communication, clear recommendations and fast service. This was a very good experience. More

by lindsayw98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.