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Southern Ford - Service Center

Newport News, VA

4.7
1,942 Reviews

1,942 Reviews of Southern Ford - Service Center

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September 05, 2024

Eddie and team are GREAT. Friendly and efficient. I will be returning with all my inspection needs. More

by Rich A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JAMES PAULHAMUS
September 05, 2024

Was seen on time, explanation not real clear and information not the same as the day before with same service done. Very friendly service. More

by Mmalamala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
September 05, 2024

I have a business and I have a F550 box truck that I was trying to get inspected and oil change and a recall completed and it took me three days to finally get a hold of somebody, the answering service that More

by Duane Elmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Commercial service dept
September 05, 2024

Very professional. Dealership was very easy to navigate with a very nice selection of vehicles and cars to choose from More

by karlonwebb22
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
4.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Thank you so much the service was great and very fast. Same day pick up More

by MOUNAAMARA1992
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
September 05, 2024

They r very Considerate and respectful and tokerama vehicle and get me informed on what was going on. So that way, I'd understood everything that was going and delivered my car to me with no problem More

by LINDACRAVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
September 04, 2024

Maurice was extremely good at his job! Thanks for the service , he is very good at his job! More

by CINWRI35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
September 04, 2024

The personnel in the service department were friendly, efficient, and answered all of my questions completely. More

by Luvmylabx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

wanted me to upgrade a leaf spring when there was absolutely wrong with them. One of there technicians stripped a bushing bolt out of my truck and they acted like it was nothing. They did however pay More

by pete jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ALICIA CHAPMAN-JONES
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

They run an excellent service department and the staff is always very polite and professional More

by DGRR02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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