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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

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August 31, 2024

Second visit. This visit was perfect. Communication was clear, service was performed in timely fashion, and Uber shuttle service is fabulous. Very satisfied! More

by dbcarlson1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Warren took care of the issue and explained everything about my tire. I had to get a new tire. He keep updated while I was waiting. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
August 31, 2024

Southern Ford was very professional, did what they said they were going to do. Love the Communication the had with me through the process. More

by tanjia.garriss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
August 31, 2024

Made appointment, but brought car in weeks earlier because of issue. Stephanie Spangler told me might not be able to get to it because of scheduling, But they got my car in and fixed in 2 day's. Total More

by SRBERRY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : While waiting for a ride to pick me up, 2 sales men did ask and talked to me. Names i dont remember, but both were very polite.
August 31, 2024

They were good keeping me informed about my truck. And they did the work quicker than I expected it to be done. More

by bruceawaller95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Very friendly and thorough, car was delivered on time as promised . Would recommend to everyone. More

by cleonskinner55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
August 30, 2024

I appreciate the opportunity to have mobile service that was as professional as if I were at the dealership. Thank you! More

by renalnurse2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yulia Conway
August 30, 2024

Very good customer service and told us to come see them any time when we need help. More

by k4mmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
August 30, 2024

Great customer service, friendly staff, and the work was completed even faster than expected. Lounge area was nice, clean, and offered free coffee and such More

by joshua.rhamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Short wait time for appointment, in and out oil change service in under an hour. Great job! More

by douglas.marmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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