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Southern Ford - Service Center

Newport News, VA

4.7
1,930 Reviews

1,930 Reviews of Southern Ford - Service Center

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August 12, 2024

Very good service with friendly and knowledgeable staff who care about the customer. I will continue to do my business there. More

by PATRIOTS_FAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Aug 21, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 11, 2024

Outstanding and timely service. Discovered maintenance issues that required attention and left it to me to decide on getting the repairs. I appreciated the no-pressure service. More

by TYSONF15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 11, 2024

I had a great experience with the vehicle serving department. They were fast and responsive More

by EDGAR.BINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Aug 21, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 11, 2024

Professional, knowledgeable, and reasonably quick when diagnosing an issue. Thank you for you're help in this matter. More

by jwatson111956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, MAURICE BENSTON
Aug 21, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 11, 2024

I originally tried to schedule an appointment online and then by phone. Ultimately, I had to drive to the dealership and schedule an appointment in person. It seems like every time I come here my experien More

by Mrdudley
Service Time
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

August 10, 2024

Jon was extremely knowledgeable and helpful with my F150. Truck was finished in a very reasonable time. More

by mitrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Aug 21, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 10, 2024

Jon was very professional and helpful. He kept me updated on everything. Stephanie Spangler is always so kind to me. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Aug 21, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 10, 2024

Clayton is the best car salesman person I’ve had. He was highly knowledgeable and went through a lot to help my pick the right vehicle that would best fit my needs. More

by akramer241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CLAYTON WALKER
Aug 21, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2024

Very Professional and Friendly, answered all my questions and extremely knowledgeable. This was my first purchase of a vehicle in 23 years and I will return in the future. Highly recommended..AA+ service More

by jetmech411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 10, 2024

I’m from out of town and my F350 needed immediate service. Tammy and Zach went above and beyond to have the repairs done to get me back on the road. I will definitely Be bringing my vehicles to Matt More

by Sadavisdb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Millspaugh , Zack Stone
Aug 21, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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