Southern Ford - Service Center

Easy to schedule the appointment, and they kept me informed every step of the way. informed every step of the way. More

Service department has been great. From the check in to the checkout after vehicle completed I have been very satisfied each time. From the check in to the checkout after vehicle completed I have been very satisfied each time. More

Alicia made my service appointment smooth and customer service oriented. She even gave me a donuts because she could tell I could use the calories. Outstanding service! Will come back for all my service h service oriented. She even gave me a donuts because she could tell I could use the calories. Outstanding service! Will come back for all my service here. More

The dealership was very prompt and thorough. They were also accommodating to my schedule. I’ll definitely be back for future service needs. They were also accommodating to my schedule. I’ll definitely be back for future service needs. More

Quick service. Comfortable waiting area. Pleasant service coordinator. Service completed appropriately and without push to buy more services. Comfortable waiting area. Pleasant service coordinator. Service completed appropriately and without push to buy more services. More

Outstanding service from the service advisor and technician. We’re very much pleased with the hospitality and service. Our 2018 Navigator is always given back to us with care. Nothing but five star technician. We’re very much pleased with the hospitality and service. Our 2018 Navigator is always given back to us with care. Nothing but five star service at Southern Ford of Newport News. More

I so appreciate the opportunity to get an extended warranty that will take care of jobs like this with very little inconvenience and cost! Repair to the transmission and catalytic converter seem to b warranty that will take care of jobs like this with very little inconvenience and cost! Repair to the transmission and catalytic converter seem to be working fine! More

Everyone is so helpful, especially Alicia and John. John went the extra mile to send a video of what was wrong on my vehicle and actually show me as well as printing it out on a paper. Alicia is very p John went the extra mile to send a video of what was wrong on my vehicle and actually show me as well as printing it out on a paper. Alicia is very pleasant, I had a concern about a light that came on in my dash and she was quick to offer a solution to see how we can that taken care of. More

Eddie and Q are awesome to work with. No issues at all when they are taking care of our fleet. No issues at all when they are taking care of our fleet. More

Efficient, organized, took their time with the work, and provided quality work. Super friendly staff and great to chat with regarding my service. provided quality work. Super friendly staff and great to chat with regarding my service. More