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Southern Ford - Service Center

Newport News, VA

4.7
1,936 Reviews

1,936 Reviews of Southern Ford - Service Center

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July 24, 2024

They surprised me and had my truck ready in less than a hour. So far they have been fast and accurate. More

by MarloweKatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2024

very professional and clean facility. appointment times are always spot on! Jon is the ultimate professional! More

by rws13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
July 23, 2024

Had an oversight in the service department on a warranty issue. Patrick went above and beyond to assure he keep a happy customer. He does and I would not buy or carry my Fords anywhere else. Glad to see cus More

by craigcjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
July 23, 2024

Great dealer. Amazing service. Won't go anywhere else. Sales, service, parts. Everything is top of class! More

by JLEIGHTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
July 23, 2024

Stephanie was so kind and helpful. She was working extremely fast to keep the process running smoothly. More

by Anna.brewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2024

They were awesome! Dwight in the parts dept was exceptional and all of the parts that I needed for my daughters explorer were in stock and the service department was ex More

by Mack
Recommend Dealer
Yes
Employees Worked With
Dwight in parts, JON CONWAY
July 21, 2024

Friendly, excellent communication, always willing to explain, all around great customer service which is so rare these days. More

by WALLACE1EE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Good people Good service Nice service writer Very friendly You're asking for too many words More

by Dml668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Alicia is great; she’s professional, efficient but took the time to keep me informed during the MS fiasco. She rescheduled the inspection allowing me to get my car when expected. More

by JGBARNER
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

This company was very professional. I will recommend southern Ford to anyone I. Meet. Outstanding More

by DWHIT70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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