Southern Hyundai Chesapeake - Service Center

Checking vehicle in for service was quick. Polite staff. Asking for 6 more words and the frequency I've been messaged for feedback is excessive. Polite staff. Asking for 6 more words and the frequency I've been messaged for feedback is excessive. More

We really like the service overall. However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by mid However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by midday, we tried calling but was told everyone was busy but they would call us back. Couple hours later, no call, we tried calling again and got the same answer. Called the third time, got the same answer. Finally, about an hour before closing we got a call saying it was ready and that if we couldn't get there in time they could hold it overnight. Seeing as how we need that vehicle on a daily basis, we dropped what we were doing and headed straight there. Also, we had to go through all of this because our previous appointment for a recall fix was not done correctly. The whole reason we had to bring it in was to undo and then correctly fix the recall issue. It would have been much more convenient if we were offered a complimentary car for the day and definitely had better communications, even if by text. We understand staffing issues, but those should not be our issues. But like I said, overall we are happy with the service and everybody is very nice. Exception obviously is the service in which the recall was not fixed correctly. More

Long wait time for an oil change and tire rotation. 2 hours A long wait 2 hours A long wait More

Good customer service, but at times reps forgot about inquiries about our vehicles. People with appointments seemed to have extended wait times. inquiries about our vehicles. People with appointments seemed to have extended wait times. More

I'm very angry with the dealership. I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will never buy there again. More

Took 30 days to diagnose and fix my car. Picked it up 2 times only to have to return it the next day for the same problem Picked it up 2 times only to have to return it the next day for the same problem More

The manager really went above and beyond to resolve my issue with the neglect on the part of an employee. issue with the neglect on the part of an employee. More

Did not feel as if I was treated properly as far as my expectations of the dealership expectations of the dealership More

They were great. We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up w We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up with them super easy and everyone was super nice. More

Recently purchased my car and brought it in for its first oil change. Service counter personnel were very nice and polite, called for the appointment and they got me in the next day. However, the low rating oil change. Service counter personnel were very nice and polite, called for the appointment and they got me in the next day. However, the low rating because it took them three hours to do the oil change and they didn’t even reset the oil maintenance notification. Not sure the Southern Hospitality save of $60 was worth 3 hours of my time. More