Southern Hyundai Chesapeake - Service Center

I'm very angry with the dealership. I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will never buy there again. More

Took 30 days to diagnose and fix my car. Picked it up 2 times only to have to return it the next day for the same problem Picked it up 2 times only to have to return it the next day for the same problem More

The manager really went above and beyond to resolve my issue with the neglect on the part of an employee. issue with the neglect on the part of an employee. More

Did not feel as if I was treated properly as far as my expectations of the dealership expectations of the dealership More

They were great. We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up w We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up with them super easy and everyone was super nice. More

Recently purchased my car and brought it in for its first oil change. Service counter personnel were very nice and polite, called for the appointment and they got me in the next day. However, the low rating oil change. Service counter personnel were very nice and polite, called for the appointment and they got me in the next day. However, the low rating because it took them three hours to do the oil change and they didn’t even reset the oil maintenance notification. Not sure the Southern Hospitality save of $60 was worth 3 hours of my time. More

VERY SATISFIED AND PROFESSIONAL MY EXPERIENCE WITH THE DEALERSHIP WAS GOOD AND SATISFIED THE MEMBERS AT THE DEALERSHIP ARE ALSOME DEALERSHIP WAS GOOD AND SATISFIED THE MEMBERS AT THE DEALERSHIP ARE ALSOME More

Much better Done Much better since Rene became the service manager. Customer service and quality work is the new normal. service manager. Customer service and quality work is the new normal. More

They can never seem to answer the phone. Getting them to try to process a repair claim through my warranty is like pulling teeth and the last time it took three trips in person to the dealer Getting them to try to process a repair claim through my warranty is like pulling teeth and the last time it took three trips in person to the dealership to get my repair covered. Finally unable to complete my repairing the timeline we had discussed resulting in me, not having a vehicle for an entire weekend. More

Seems to be mis managed since it is under new ownership. Been customer for 12 yrs and know wait times are getting ridiculous. Had a state inspection appointment and took 3hrs and only thing wrong was a rear Been customer for 12 yrs and know wait times are getting ridiculous. Had a state inspection appointment and took 3hrs and only thing wrong was a rear light bulb More