Southern Hyundai Chesapeake - Service Center

I scheduled a service online and was quoted a huge price difference when I arrived at my appointment, which turned me off and forced me to get an oil change and tire rotation only. I bought my car from this difference when I arrived at my appointment, which turned me off and forced me to get an oil change and tire rotation only. I bought my car from this location back in 2016 so I’ve been customer for almost 10 years. I don’t think it’s good customer service to not know what service has already been performed when all of your maintenance has been done at this establishment. I paid for a tire rotation but I’m convinced that was not done. Just a rip off and not good customer service at all! More

Good customer service and fast responding I bay my car they did great job thank you !! they did great job thank you !! More

Would you to be able to call the dealership service, sorry can’t do that. Do you expect a call back, good luck. Do you expect them to know what they ordered for your car, apparently not. Would you expec sorry can’t do that. Do you expect a call back, good luck. Do you expect them to know what they ordered for your car, apparently not. Would you expect the service manager to do better than the advisors, yeah that didn’t happen either. Glad my other car is a Honda. More

Everyone I spoke and worked with was very pleasant and helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This group of staff in the service department that worked with me on Thursday was a big improvement compared to the group I dealt with previously before last week's visit. Everyone was courteous, friendly and prompt. I used to dread having to go to this dealership because the interactions with the staff had not been pleasant. But now It seems to be better organized and the people working there care about giving the best service possible. More

My repairs were not dealt with promptly, I was not informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not receive informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not received a response either. When I asked for trade in value, the value offered was way below the lowest it should have been. I had dealt with the previous owners for about 20 years, and since Southern bought them, this has been my worst experience. More

The service was fast and efficient, over all experience was great! Dropped vehicle off for a morning appointment and had the vehicle back by the afternoon was great! Dropped vehicle off for a morning appointment and had the vehicle back by the afternoon More

This dealership offers a clean, modern facility with a courteous, professional staff focused on providing high quality service. courteous, professional staff focused on providing high quality service. More

Ashley was great through the entire process concerning my repair and keeping me updated. Thank you for great service experience all around repair and keeping me updated. Thank you for great service experience all around More

Amazing place to do business. Took care of my periodic maintenance quickly and got me back on the road. Took care of my periodic maintenance quickly and got me back on the road. More

I had made an appointment to have routine maintenance (oil change, tire rotation and transmission flush) completed on my vehicle. I dropped the vehicle off at 9:30 in the morning. I hadn’t heard back fro (oil change, tire rotation and transmission flush) completed on my vehicle. I dropped the vehicle off at 9:30 in the morning. I hadn’t heard back from my service advisor by 3:30 pm and called for an update on the status of the vehicle. The service advisor was not available and I was told that I would get a call back. 45 minutes had passed and still no call from the service advisor. I called back a second time and was informed that there were no service advisors to speak provide an update. At 5:05 pm, I showed up in person to retrieve my vehicle. They hadn’t completed any of the maintenance on the vehicle and were unapologetic. The service advisor stated that they had up to 6 pm to complete the maintenance and then said that it wasn’t enough time to complete the transmission flush! I am a very disappointed and dissatisfied customer. I cannot recommend Southern Hyundai. More