Southern Hyundai Chesapeake - Service Center

My repairs were not dealt with promptly, I was not informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not receive informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not received a response either. When I asked for trade in value, the value offered was way below the lowest it should have been. I had dealt with the previous owners for about 20 years, and since Southern bought them, this has been my worst experience. More

The service was fast and efficient, over all experience was great! Dropped vehicle off for a morning appointment and had the vehicle back by the afternoon was great! Dropped vehicle off for a morning appointment and had the vehicle back by the afternoon More

This dealership offers a clean, modern facility with a courteous, professional staff focused on providing high quality service. courteous, professional staff focused on providing high quality service. More

Ashley was great through the entire process concerning my repair and keeping me updated. Thank you for great service experience all around repair and keeping me updated. Thank you for great service experience all around More

Amazing place to do business. Took care of my periodic maintenance quickly and got me back on the road. Took care of my periodic maintenance quickly and got me back on the road. More

I had made an appointment to have routine maintenance (oil change, tire rotation and transmission flush) completed on my vehicle. I dropped the vehicle off at 9:30 in the morning. I hadn’t heard back fro (oil change, tire rotation and transmission flush) completed on my vehicle. I dropped the vehicle off at 9:30 in the morning. I hadn’t heard back from my service advisor by 3:30 pm and called for an update on the status of the vehicle. The service advisor was not available and I was told that I would get a call back. 45 minutes had passed and still no call from the service advisor. I called back a second time and was informed that there were no service advisors to speak provide an update. At 5:05 pm, I showed up in person to retrieve my vehicle. They hadn’t completed any of the maintenance on the vehicle and were unapologetic. The service advisor stated that they had up to 6 pm to complete the maintenance and then said that it wasn’t enough time to complete the transmission flush! I am a very disappointed and dissatisfied customer. I cannot recommend Southern Hyundai. More

more professional than Hall Auto; particularly appreciate the Uber transport service to home and back while car is in for repairs/updates the Uber transport service to home and back while car is in for repairs/updates More

Helpful and service was timely. Haven’t been disappointed yet😃 Great job. Thank you all. Haven’t been disappointed yet😃 Great job. Thank you all. More

Ran into a little problem but once Sean returned it was handled rather quickly and efficiently. handled rather quickly and efficiently. More

Went for insp & they fit in oil change & tire rotation. I was pleased. It did take 2 1/2 hours (the one negative). Thank you Ruth Hunt I was pleased. It did take 2 1/2 hours (the one negative). Thank you Ruth Hunt More