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Southern Mazda Newport News - Service Center
Newport News, VA
340 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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340 Reviews of Southern Mazda Newport News - Service Center
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Verified Customer
August 15, 2025
I find the work overpriced, especially when driving off the lot, a dashboard light to come on for the same work they did, or assuming they did, but very well charged. the lot, a dashboard light to come on for the same work they did, or assuming they did, but very well charged. More
by Alexander Haedo
Employees Worked With
Service Dept
August 12, 2025
Took 4 hours for an oil change, computer update and inspection in which they still didn’t do the inspection..or reset oil notification inspection in which they still didn’t do the inspection..or reset oil notification More
by pmellis5
Employees Worked With
Didn’t get a name in service
August 08, 2025
They were extremely helpful as well as respectful of my preferences I wanted for my car. I also liked the video I was given for my inspection. Makes me feel better as a customer seeing the car being analyz preferences I wanted for my car. I also liked the video I was given for my inspection. Makes me feel better as a customer seeing the car being analyzed. More
by Carson
Employees Worked With
Kay Cundiff
August 08, 2025
The dealership is over all good, however it would be better if it was fine tuned with experienced people to support those who have not been around long enough to provide customers with necessary details better if it was fine tuned with experienced people to support those who have not been around long enough to provide customers with necessary details. There was quite a bit that was missed once I committed to making southern my choice. I drove away lacking information that should have been presented, even without me asking. Also this seems to be asking about the service department and I have yet to have any dealings with them. Communication is key and there are too many instances that when communications need to be specific it is incomplete. More
by Awill26708
Employees Worked With
Kay Cunditt
August 05, 2025
Timely, efficient and informative service appointment Fixed what needed to be fixed and provided me with recommendations for additional service requirements Yhank you Fixed what needed to be fixed and provided me with recommendations for additional service requirements Yhank you More
by Vheyward
Employees Worked With
Katlin in Service
August 05, 2025
I have enjoyed bringing my car in for service at Southern Mazda in Newport News. They are very prompt and efficient. I have never had any problems with my car afterwards. Everything has been great! Mazda in Newport News. They are very prompt and efficient. I have never had any problems with my car afterwards. Everything has been great! More
by Deidre Jensen
Employees Worked With
Mike in the Service Dept.
August 05, 2025
I had an appointment and it took nearly 4 hours for my service to be complete. I was told there were vehicles ahead of mine that had major issues. service to be complete. I was told there were vehicles ahead of mine that had major issues. More
by ESTHER122
Employees Worked With
Caitlyn Tate
