Southern Team Nissan of New River Valley - Service Center

Wonderful staff! I’ve always felt comfortable and I know I and my Rogue Rockcreek are in the best hands! I’ll never go anywhere else! I’ve always felt comfortable and I know I and my Rogue Rockcreek are in the best hands! I’ll never go anywhere else! More

I bought my first brand new car here about 5 years ago. After I paid it off, I went and decided to buy the new 2025 Nissan Kicks! Bailey Dunnivant helped me with everything! She was amazing….answering all After I paid it off, I went and decided to buy the new 2025 Nissan Kicks! Bailey Dunnivant helped me with everything! She was amazing….answering all questions, making sure I was making the right decision. I would absolutely recommend this dealership and also service department to anyone! They are all great people!! More

I don't like the way y'all add charges for gloves glasses ECT. That comes to six or seven dollars extra on your. ECT. That comes to six or seven dollars extra on your. More

I was dealing with John. He was very nice to me. I don’t know why I was then with another person. Thank you John you did a wonderful job getting my car fixed He was very nice to me. I don’t know why I was then with another person. Thank you John you did a wonderful job getting my car fixed More

I am pleased with the service I received. Thank you for seeing me promptly. I appreciate that. Thank you for seeing me promptly. I appreciate that. More

They are always friendly and helpful. Service is on time and efficient. Always a good experience. Service is on time and efficient. Always a good experience. More

This was a pop-up appointment to resolve the issue of an engine malfunction warning light coming on in my 2012 Murano on a day when I needed to travel. Kayla Lambert worked me into the schedule, arranged f engine malfunction warning light coming on in my 2012 Murano on a day when I needed to travel. Kayla Lambert worked me into the schedule, arranged for a diagnostic, gave me the results and the cost to fix, and we got my car repaired. The service was great. Then I went to pay my bill, which was just over $600. When I provided my credit card, I was told that there would be an additional finance charge applied for use of a credit card, which apparently is the new policy put into effect on September 27th. I've been a service customer for over 30 years, and I've purchased my last two cars from Southern Team Nissan of New River Valley. You never have a problem finding my email address to remind me of when service is due or to seek feedback after a service appointment. If you had found my email address and sent me a general notice of this change, then I would have brought a check with me to pay my bill that way, to give me an opportunity to keep more of my money just like you have instituted a finance charge to allow you to keep more of your money? I fully understand the need to go to a finance charge system given the state of our economy. But your regular customers should have been made aware of that as soon as the policy went into effect. Rock Roszak More

Very professional and keep you very well informed on the care needed for your vehicle. care needed for your vehicle. More

Excellent service and advisor Very timely getting work done. Appreciate the good service. Thank you. done. Appreciate the good service. Thank you. More

I had a nail in my tire. They took my car in and checked it out and fixed it's quickly. I didn't have an appt. John was very nice and courteous. They took my car in and checked it out and fixed it's quickly. I didn't have an appt. John was very nice and courteous. More