Southern Team Nissan of New River Valley - Service Center

I have been a customer at this dealership for 43 years. I have owned three Maximas, five trucks, 3 Z cars and a Rogue. I am a Nissan brand loyalist. My recent experiences have been less than satisfactory I have owned three Maximas, five trucks, 3 Z cars and a Rogue. I am a Nissan brand loyalist. My recent experiences have been less than satisfactory. Southern Team Nissan have not kept their promises to call me when certain vehicles arrived at the dealership that I expressed interest in purchasing. Customer service personnel are less knowledgeable than I have come to expect while wait times for service is often two to three weeks. Labor charges have increased as well as a separate $189 diagnosis charge that is not applied to the repair cost. It seems that ownership has forgotten about the customer as they attempt to maximize profits. We are in the market for a new vehicle and for the first time in my lifetime, Nissan vehicles are not a consideration. A warranty does no good when you must wait for weeks for service. If this dealership is a reflection of Nisan, it is easy to see why they are having difficulty as a company worldwide. More

I bought my first brand new car here about 5 years ago. After I paid it off, I went and decided to buy the new 2025 Nissan Kicks! Bailey Dunnivant helped me with everything! She was amazing….answering all After I paid it off, I went and decided to buy the new 2025 Nissan Kicks! Bailey Dunnivant helped me with everything! She was amazing….answering all questions, making sure I was making the right decision. I would absolutely recommend this dealership and also service department to anyone! They are all great people!! More

Wonderful staff! I’ve always felt comfortable and I know I and my Rogue Rockcreek are in the best hands! I’ll never go anywhere else! I’ve always felt comfortable and I know I and my Rogue Rockcreek are in the best hands! I’ll never go anywhere else! More

It was very fast and easy everyone was nice and the lounge is perfect It was very fast and easy everyone was nice and the lounge is perfect my tire rotation was cheap lounge is perfect It was very fast and easy everyone was nice and the lounge is perfect my tire rotation was cheap More

They are always very courteous and they explain what my vehicle may need at the time vehicle may need at the time More

Very quick, easy and thorough Through the entire process! Vehicle was clean and staff made sure all questions were answered prior to leaving Vehicle was clean and staff made sure all questions were answered prior to leaving More

I don't like the way y'all add charges for gloves glasses ECT. That comes to six or seven dollars extra on your. ECT. That comes to six or seven dollars extra on your. More

I was dealing with John. He was very nice to me. I don’t know why I was then with another person. Thank you John you did a wonderful job getting my car fixed He was very nice to me. I don’t know why I was then with another person. Thank you John you did a wonderful job getting my car fixed More

I am pleased with the service I received. Thank you for seeing me promptly. I appreciate that. Thank you for seeing me promptly. I appreciate that. More

They are always friendly and helpful. Service is on time and efficient. Always a good experience. Service is on time and efficient. Always a good experience. More