Southgate Lincoln - Service Center

Dealer is horrible. When I took the car to the dealer at 8:00am Wednesday February 22, 2023. I told the Service Advisor Craig what was wrong and what I did. About 2:00 When I took the car to the dealer at 8:00am Wednesday February 22, 2023. I told the Service Advisor Craig what was wrong and what I did. About 2:00pm I got a call from Craig saying it was fixed. The technician reset the HVAC and Airbag modules. When I picked it up I didn't see Craig so I went to the Customer Service desk paid for the repair, went to the prep garage to pick up my car. When I drove it home I didn't think the vent flow was good but I wanted my wife to tell me because it's her car. I just knew it's nothing like my 2018 Fusion with the same Sync system. The next day we took the car out my wife said the flow was the same and our airbag light came on. I was really upset that the car wasn't fixed so I called Craig and left him a message on Friday February 24, 2023 @ 1:30PM. I told him who I was, that the car was not fixed and that I needed him to call me as soon as possibly to get the car back in. When I didn't here from Craig on Friday. I went on-line and scheduled an appointment as a backup plan. As this week went by, I didn't hear from Craig, I was upset but I didn't call him again because I had an appointment and I wanted to see if he'd call. My wife and I brought the car into your dealer at 8:00am Friday March 3, 2023. I mentioned to Craig that I left a message last Friday and he never returned my call. He said he was out one day and really backed up. I understand a delay but a week and still no call is totally unacceptable. I didn't say anything at the time to allow my wife to explain what her version of the issues were. When my wife explained the low flow issue Craig told her that Lincoln's are designed that way so the air doesn't blow in your face. Maria responded but do they allow your windows to fog so bad that water literally drips. She then asked Craig to turn on the fan of one of your cars in the dealer showroom to verify what Craig said. Craig responded those were newer vehicles and have been updated so they're not the same. That is definitely when I had it with Craig. I told him it was ridiculous what he just said to my wife and that it was inexcusable not calling me back. I said I had a 8:00am appointment a week and a half ago. You didn't look at it until 2:00pm, told me it was fixed and I had the same issues. I had to wait 10 days to get it back in because you never called me back, so I'm not waiting all day to find out to get it fixed. I want the car looked at now, not this afternoon. Craig's response was the 8:00am appointment was with him not the technician. I about lost it, I said I want to talk to the service manager. Then he agreed to get it looked at now. As my wife and I got up to leave Craig got up as well and went to the service prep area if front of us. We were right behind him and he purposely closed the door on us. I received a call at 4:00pm today from Craig to tell me they cleared the codes and can't recreate the issue. I told Craig did your technician physically check the flow and does he think it is normal. Craig then tried to make the excuse because my car has a branded title that that was the reason why. He said they can look at it but I have to pay $175.00 an hour for the diagnosis and was I prepared to authorize it. I told Craig you've had it two days and all you've done is clear the codes. I wouldn't pay $175.00 an hour for a fishing expedition. I then said if I go there and run the self diagnostics on the HVAC system and there are codes someone will be held responsible. Then I asked to talk to the service manager. That is when I spoke to Elisabeth the General Manager. I wanted my money reimbursed and to take the car home. Elisabeth said she has a new Service Manager Monday and that they wanted the opportunity. I agreed to work with the new Service Manager. Monday March 6 the new Service Manager called to tell me the technician that worked on the car was out sick. Car has not been fixed and I haven't been reimbursed More

Started out good ended 👎 bad Said I had a Warranty After they first checked , Of course I purchase a extended warranty After the car Was taken in They said The lights was covered but the wire that's After they first checked , Of course I purchase a extended warranty After the car Was taken in They said The lights was covered but the wire that's connected to the lights it's not covered Just purchased the car January 2023 At Hines park Lincoln Dealership so I took it there because I stay in Brownstown township They check and see if I had coverage for a rental car So they said I was covered for rent a car So they took me to the rent of car Dealer Then call me later and said that since the wire connected to the lights is not cover By warranty so they said I would have to pay for the rental myself after they said I was covered So I had to pay for the rental which was $47 On top of that I had to pay $459.50 For repair Then they said they discovered I had a all 2 sensor That went bad why it was there in the shop they charge me an extra $100 for diagnostic Being a pastor and minister of the gospel didn't want any trouble Just picked up my car from there but I would never go back there for service again By the way try to call the manager she would never return my phone call It was a nightmare after purchasing my car only last month And I purchased the warranty through for Put down $350 last month for the warranty More

My first appointment was Nov. 30th,they had my car for a week and didn't address any of the issues that I brought it in for,the second appointment was today,Jan 3rd.My husband arri 30th,they had my car for a week and didn't address any of the issues that I brought it in for,the second appointment was today,Jan 3rd.My husband arrived for the 10am appointment and more than an hr later he asked for his keys and left,it was very obvious,even though pictures were taken at the first appointment that nothing would be accomplished today and likely not ever!Our Lincoln is a beautiful car,we are very happy with it and our sales experience was a pleasure,but trying to get this warranty work addressed is a huge dissapointment!I come from many generations of family building and maintaining automobiles and the service department at Southgate Lincoln is an embarrassment to all those who came before them,they should be ashamed!!! More

Everyone was very personable and professional. They made you feel welcome. A very nice experience. They made you feel welcome. A very nice experience. More

From the time we first visited the dealership, and met Richard Klaiss, we have always had the best experience. He is a total professional, and everyone there is very helpful. And, we love our Navigato Richard Klaiss, we have always had the best experience. He is a total professional, and everyone there is very helpful. And, we love our Navigator! More

To my car there for warranty work. They did work on my oil pain and they damage all the panels on a thigh car and it cost me $850 to have fixed at a Ford dealer specifically Crest Ford They did work on my oil pain and they damage all the panels on a thigh car and it cost me $850 to have fixed at a Ford dealer specifically Crest Ford is the one that fix my car. Do not take your car to southgate Lincoln for any type of service More

Great service and helpful staff. They got our vehicle in for service in a timely manner. They got our vehicle in for service in a timely manner. More

Have been buying (new and used), leasing, and having service done by this dealership for around 25 years. Obviously have been more than satisfied, and have no desire to go anywhere else. All sales and s service done by this dealership for around 25 years. Obviously have been more than satisfied, and have no desire to go anywhere else. All sales and service staff have been pleasant, efficient and helpful, sometimes doing more than expected. More

Bought a used Lincoln MKX from Shannon Grove and it was a pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5 pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5pm to get an update and was told that my glove box door was broke and the it would be $869.00 to fix it. I politely told the service advisor that my glove box door was not broken when I brought it in and was charged $282.00 for an oil change and coolant flush. Brought the car home and noticed it was leaking coolant. Brought the car back to the dealership and the car sat for 4 days before they told me that the water pump was leaking and it was going to be $3899.00 to fix it and that they wanted to change the timing chain while they were in there. I asked if the coolant flush that they did could’ve ruined the water pump. I was told that it was a crazy coincidence and that it wasn’t their fault. I was then told that if I wanted just the water pump changed that I would have to sign a waiver and that I would have to pay for it first! I told them no and not to touch it. This dealership’s service department is the exact reason why people HATE going to dealership’s to get work done. They do not stand behind their work. More

I was given incorrect information by a Lincoln Concierge. Both service dept individuals worked with me to clear up misunderstand. The Lincoln Concierge did admit her errors the next day. Appreci Concierge. Both service dept individuals worked with me to clear up misunderstand. The Lincoln Concierge did admit her errors the next day. Appreciate the patience during this misunderstanding. More