Southgate Lincoln - Service Center

Southgate Lincoln is fantastic. They work with you, they are considered,friendly,and do an excellent job. Audrey was excellent. Thank you keep up the good work! are considered,friendly,and do an excellent job. Audrey was excellent. Thank you keep up the good work! More

Two Hour Oil Change Had an appointment. After about an hour said car was ready but waiting on paperwork. Car was washed and nicely dried off. Love the car and my sale Had an appointment. After about an hour said car was ready but waiting on paperwork. Car was washed and nicely dried off. Love the car and my sales representative Thom Howard is the best. More

Satisfied Oil Change Very satisfied with the oil change vehicle pick up and return to my house program. The valet drivers were very friendly and professional. And had no Very satisfied with the oil change vehicle pick up and return to my house program. The valet drivers were very friendly and professional. And had no problem with the service work provided. More

Good service They treat you very well and they do a good job I would recommend them. Service was performed on a schedule. When the car was returned to me it was wa They treat you very well and they do a good job I would recommend them. Service was performed on a schedule. When the car was returned to me it was washed and hand Dried detailed. More

Repair on my 2014 MKS Took my car in for repair on the passenger seat air bag. The light was staying on all the time and the air bag would not activate if we were in an ac Took my car in for repair on the passenger seat air bag. The light was staying on all the time and the air bag would not activate if we were in an accident. I have the premium extended warranty on my car and they said part would not be covered. Somehow the manager of repairs spoke with Lincoln and the part was covered, this was a $425.00 part. What is the purpose of having an extended warranty on the car and still have to pay that much money? It was all taken care of and I'm very happy that this was resolved without any issues. I have been with Southgate Lincoln since 2004 when I bought my first Lincoln and hope I can continue to buy cars from there in the future. More

Did What I requested and fixed the Vehicle I brought the car in to perform an operation specified by a service bulletin. I had the bulletin in hand , but they had already looked it up based on I brought the car in to perform an operation specified by a service bulletin. I had the bulletin in hand , but they had already looked it up based on the info supplied at the time I made the appointment. Mr. Kruczynski understood what I needed and the shop performed the specified tasks in about an hour and washed the car. The price was less than originally quoted which was a good gesture. The price was reasonable. The car was fixed and I was on my way. No additional work (necessary or otherwise ) was suggested which is a good thing since no additional work was required. More

I am so thankful for Luke from Southgate Ford. He was diligent with working to take care of my issue with my vehicle. He was very professional and made sure that i was totally satisfied with my service. diligent with working to take care of my issue with my vehicle. He was very professional and made sure that i was totally satisfied with my service. More

excellent service excellent dealership to have oil changed and tires rotated. people are friendly and helpful. appearance of the dealership is totally sparkling clean a excellent dealership to have oil changed and tires rotated. people are friendly and helpful. appearance of the dealership is totally sparkling clean and everybody was pleasant. will be back. More

Committed to Customer service I have had great experiences with both sales and service staff at this newly remodeled dealership (it looks beautiful and is very comfortable). Shout I have had great experiences with both sales and service staff at this newly remodeled dealership (it looks beautiful and is very comfortable). Shout out to Brian Rothermal (Service) and Richard Klaiss (Sales)! More

Brian Rothermal Great Service Advisor and pay him much high I would like to say my visit at Lincoln Mercury Southgate was very outstanding, and very pleasant as well as friendly. I would recommend this dealersh I would like to say my visit at Lincoln Mercury Southgate was very outstanding, and very pleasant as well as friendly. I would recommend this dealership to a friend and everyone. Mr. Brian was very, very helpful, professional, great at his job. I did not wait long at all. Dealership is very clean, outstanding, and Brian is very, very, pleasant person. Mrs. Williams More