Southtowne Hyundai - Service Center

Dave is the worst! !! He doesn’t take pride in providing his customers with transparency and quality car repairs. Instead they mess your car up and take no accountabilit !! He doesn’t take pride in providing his customers with transparency and quality car repairs. Instead they mess your car up and take no accountability just lies. Thats why he makes you pay for everything first so when it’s still messed up it’s just your lost. It started with my alternator and oil change his bootleg mechanic didn’t put my tensioner belt on right and didn’t properly plug my oil which caused oil to leak everywhere and damage my serpentine belt. Took it back to fix the belt and front and back breaks he made up an excuse for why he didn’t do the front only did the back and only put two lug nuts in my left front tire and 2 in my right back tire. On my way home from picking up the car I lost control of the car and it veered off the road. It was so scary and my 8 year old daughter is still traumatized. My adventurous little human that was always the first to call shot gun, Is now scared to ride in cars and get anxiety attacks when she does. Smh soon as we got home I called and told Dave he said they are not responsible for tires when it was his mechanic that neglected to put in all the lug nuts after taking them off to do the brakes. The mechanic Jerrell sent a total stranger to my house bout 9 pm with only two lug nuts to put in the back tire he had to take one lug nut from each of my other two tires to put on my front tire that only had two Lug nuts the tire was almost off the car They said the belts were the reason my car was squealing got the belts fix car was still squealing and now smoking. I pulled the car over to call him he said it’s just the oil that had leaked out from the oil leak the same old oil I payed him $50 to pressure wash off. He put a new belt on with same old oil that caused the belt to go bad in the first place. After realizing nothing is being fixed and all the damage was being done by them I asked for an invoice of all parts and labor he actually refused his mechanic left his diagnostic machine plugged in my car and it read turbo booster /supercharge but they never mentioned that not one time. He refused to give me an invoice for all parts and labor so if the car is still squealing and smoking what proof do I have to show it’s really been fixed. They would never even put a new oil change sticker on it, that lets me know the date and time it was done and when my next oil change is due. When I asked how am I supposed to know when I’m due for my next oil change he said give it a couple of months or so I didn’t understand that at all. He was very rude and irate when I told him that my car still isn’t fixed even after I paid them to fix everything that they said was wrong. I expressed to him that I felt they were taking advantage of me because I am a women that doesn’t know anything about cars and I’m solely depending on them to diagnose and fix the problem. He fussed at me and treated me like a dog like I didn’t matter After finding out I left a bad review on the 12 of March and that his mechanic left his diagnostic machine plugged in my car he demanded me to bring it back as if I stole it.Soon as I noticed it I told him it was left in the car and that I would bring it when I came in later to make my payment and pick up all my invoices. He said ok and 30minutes later he went and repoed my car the payment was due on the 16 which was on a Sunday I called him early Monday morning and told him I would b in later after I get off work around 1. I told him I had to catch a uber from my job in peach tree city to my house in Fairburn where the car was parked in my driveway to get his diagnostic machine and than another uber all the way to him on riverdale rd mainly to do the honorable thing and give it back even though it was left in there and I was pissed with him and soon as I noticed it I let him know. He’s not an honorable person so he doesn’t respect that type of stuff. They depleted me of all my funds with no proof of ever fixing it. And repoed it cause I demanded proof More

Terrible car repair service. Did not address my issue or listen to my suggestion and $800.00 later problem not fixed. Pretty sure there excuse was a lie. Every other diagnosti Did not address my issue or listen to my suggestion and $800.00 later problem not fixed. Pretty sure there excuse was a lie. Every other diagnostics test showed 2 emission faults including there's 1 year earlier but they said that didn't show on there computer and that they fixed the fault that did. Now they want to keep the car for 2 weeks and change a bunch of gaskets hoping 1 of them is the issue. I told them there is a known test to diagnose precisely where the issue is. They know nothing about they said they are experts and know what they are doing. Clearly they are not. I was told they are crooks I should have listened. More

My name is Mary Fisher, I wrote a review on google in regards to an issue I had with service that I received. I was told from a person who responded to that review to go over to Southtownereviews@google. regards to an issue I had with service that I received. I was told from a person who responded to that review to go over to Southtownereviews@google.com. As soon as possible. For what I’m not sure! My review read as follows: At first I was impressed with Southtowne Hyundai. The first time I went there I spent over $1600, for a number of things done to my car, which was more then I expected. During that visit I had 2 rears tires replaced. About a week or 2 after driving my car. The TPMS light came on. I did a google search to find out what that was, and checked the manual, also saw something that said it might reset it self after being driven 50 miles. Needless to say it did not. When I went back to the service department I needed an appointment. So I was given one. I came back, and after examination I was told that my rear left sensor needed to be replaced. When the light came on I felt it had something to do with my prior visit. Once I was told what the problem was, my thought was confirmed. Whoever in the service department that put those tires on damaged my sensor and did not say anything. Do I think it was done on purpose. No I don’t accident’s happen to the best of us. I have taken very good care of my car. I know who has come in contact with it. I have had tires put on before all the way around, no problems at all. What bothers me most is that someone chose to stand in the background and let it fall in my lap, as though the sensor just failed. Instead of informing, and fixing it. Even if it meant I had to come back after they got the part. Instead it is seen as another opportunity to make money. What people must understand is integrity goes a long way. If you have a business that consumers don’t trust. It will impact your business. I’m a retired individual on a fixed income. I live an hour away. If I’m going to be disadvantaged. I might as well stay local and find a street mechanic. I am very disillusioned with Southtowne Hyundai. I’m not even sure I would buy another Hyundai after this. If you can’t trust the dealership..that’s sad! This is very unfortunate because one of the questions is would you recommend this service center…before this happened I would have. I had reservations about driving that far at first…but the it wasn’t so bad, a little pricey being retired! More

We took our car here to get looked at. We made an appointment (earliest was a month out) with Hyundai because we believed we were still within the warranty. We were told we needed a new ca We made an appointment (earliest was a month out) with Hyundai because we believed we were still within the warranty. We were told we needed a new catalytic converter and it would be over 3k to fix. We told them we had the full warranty and they continued to tell us that we didn’t have one since we weren’t the original owners. Another Hyundai who helped us before told us we did have the full warranty and it was in their system. They refused to check. We didn’t even bother to request a goodwill warranty at this location (and they never offered) because we didn’t trust the service here based on our experience thus far (we also had to physically come here to make an appointment because we could never reach anyone via phone -bad sign- and the online system kept messing up) . It took 5 days for them to inform us of the issue. Picked up the car and took it an hour away to our preferred Hyundai service center. They did a quick diagnostic and said the code was showing ignition misfiring which was related to coils. They said it was weird that there wasn’t even a code written on our diagnostic paper from Southtowne. They also said if it was the converter typically a specific code pops up that wasn’t popping up. They wanted to drive it and examine it themselves. They said they were super busy and needed it for a couple of days but ended up diagnosing it the same day. They said it was not the converter but that it was the ignition coil three misfiring and to fix it would be 1k. What a difference. We could have lost 2k to have a problem fixed that wasn’t even a problem. At Southtowne, it says “under new management” but unfortunately it seems to be still under poor management. They didn’t even offer to waive the $171 diagnostic fee. We will never return to that location. The only reason we went there was for convenience. Unfortunately we’ll have to drive an hour away for proper service. Receiving a refund of $171 would be appropriate as we were almost scammed of 2k. More

I was in and out and Eddie Ruppe made my visit much easier for me. easier for me. More

My review is with the service department. I am a single female and have always had my car serviced at Hyundai. So when my car started shaking really bad I called to see if I could bring my car even if I ne female and have always had my car serviced at Hyundai. So when my car started shaking really bad I called to see if I could bring my car even if I needed to leave it. The lady I spoke with was not a kind voice. She said I could not bring it because they were busy. I said I could leave it until they could get to it. She still said no! I asked if she had a suggestion on what I could do. Her response was to check another Hyundai dealer. I have never been turned away from a service department. I was angry and ready to get rid of my Hyundai. I didn’t because I actually love my car. But I am an angry customer right now. More