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Southtowne Hyundai - Service Center

Riverdale, GA

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34 Reviews

34 Reviews of Southtowne Hyundai - Service Center

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November 10, 2020

Great personality! Mr. Woods is very personable and knowledgeable about car varieties. He is a great asset to the Hyundai team. Will definitely recommend him to others. More

by iridescenZe4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Woods
October 26, 2020

Southtowne’s Eddie took my car for 5 months and put over 2,000 miles on it! The car still isn’t fixed. Court next! More

by Nimarilove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patric Cox and Eddie Ruffe, Patrick Cox
October 12, 2020

Very Friendly, Professional and Prompt. He told me exactly what was going on from start to finish with my truck, No run around or excessive wait time. he really helped making the decision to make this More

by s.white
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Cole
August 03, 2020

Lucas and the entire team work to be sure you are happy with the purchase AND the service after the sale. This is my 4th car from Southtown and they are truly my dealer for life !!! Now my college studen More

by darlene.adams77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Weldon, Roderick T. Curtis, Lucas Walls, Laura Thompson, Herschel Parker, Debra Valentine, David Meadows
June 16, 2020

Miss Debra is ALWAYS FRIENDLY. Her personality speaks volume. She is always smiling and showing positivity towards anyone she comes in contact with. I always enjoy my visit when I see her. More

by Smylez
Recommend Dealer
Yes
Employees Worked With
Miss Debbie, Debra Valentine
June 16, 2020

If it was not for Miss Debbie, I would have given this dealership 2 stars for prolonging servicing. But, she is so good at her job I overlooked their mistakes. She's a good person. More

by Smylez
Recommend Dealer
Yes
Employees Worked With
Debbie Branch
April 22, 2020

I came in today as my third service appointment to fix an issue i was having with my Elantra. The first two times the issue was not resolve. That being said, with my appointment today I was already on a high More

by Sophiaosman04
Recommend Dealer
Yes
Employees Worked With
Victor Daniel
February 12, 2020

purchased car new and they were not able to fix it. Filed lemon suite, car has intermitten miss, frustrated because they could not duplicate or never really tried they just kept sending the car back. t More

by LMurack1204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Menno Jordan, Mike Cole
November 19, 2019

I always feel like family when I’m there. From the purchase of my first car when I was very nervous Craig was very patient and throughly explained the process which is why I purchased my 2 car from hi More

by tmjackson0823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
November 19, 2019

Terrible This dealership needs a lot of work when it comes to customer service. There attitude is I really don’t car unless you here to buy a car, starting wit More

by smithxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Perry Weldon, Craig Edwards, Victor Daniel, Menno Jordan
Nov 19, 2019 -

Southtowne Hyundai Riverdale responded

I will respond the same way I did yesterday while you were at the dealership. First of all, your husband did sign the check in sheet where he was advised if it is not under warranty there would a diagnostic charge to determine the problem for your check engine light. If you would like a copy of the video showing him signing that paperwork I would be happy to forward it to you. Secondly as I tried to clearly explain to you, warranty only covers defects and not damages to components on the vehicle. I had asked if you had read your owners manual where that is clearly spelled out and you proceeded to change the subject. We provided you evidence where the wires to the solenoid on the turbo were either cut or chewed on by an outside influence, you did not want to listen and implied we may have done it. As I asked your son if the check engine light was on when the vehicle was brought in; knowing it was on since you all stated you had it scanned at another facility, he then proceeded to tell me that it was going on and off and emphasized it may have been off. The repair was completed within the time allotted for the diagnostic for a non warranty failure. Looking at your history on this vehicle you also had to have wiring repaired to your purge valve as well. Since you do not have the vehicle serviced at this Hyundai dealership or any other Hyundai dealership you may want to look into where you do have your vehicle serviced. I would rather have just repaired this under warranty to Hyundai than have to deal with the nasty attitude you displayed at the dealership; however, it is not the fault of Hyundai that your wires were cut and it is our responsibility to determine cause and bill the appropriate party for the repairs. Ultimately you were requesting that the repair be done free of charge and that is what this boiled down to, not customer service but free service.