Southtowne Hyundai - Service Center

Unqualified Staff - Service Center I visited this location today as a normal customer for a services and had the worst experience ever in life at a dealership to get my vehicle service. I visited this location today as a normal customer for a services and had the worst experience ever in life at a dealership to get my vehicle service. I stood and waited to be assisted for over 15 min and still no assistance. I was walked by several times and looked over. I finally decided to walk up to the guy a the computer to see if I can get some assistance only to be checked in to drop off my vehicle for an oil change. He would not assist me. Stated "I'm busy" with nobody in the service area. He then walked away and went to the back of the shop to be gone for an extensive amount of time with me still standing there with no assistance. I had to leave cause I had caused a co-worker to leave work to come and assist me and I still have not been assisted. I then called to speak to the service department manager on 09/03/19 @ 11:50AM to Victor Daniel. He was very rude and disrespectful to me as a customer. Not at one time did he try to offer an apology for the experience I had today, but constantly kept making excuses. I then advised that I would like to speak to his manager. he advised me if that is what I will like to do then be it and then he hung the phone up in my face This is totally unacceptable to me as a customer. I would have to go give my business elsewhere to someone where I can be treated with dignity and respect. I am sorry that this location have unqualified staff that works there that behave in such a manner as this. HIGHLY DISSAPPOINTED!!! More

Victor is very knowledgeable, kind and courteous. Every time I have visited this location I have always been given outstanding service. I appreciate your Stellar customer service. I'm a single mothe Every time I have visited this location I have always been given outstanding service. I appreciate your Stellar customer service. I'm a single mother and truly rely on my car to get me to and from various places. Thank you all so much. More

service They always goes above and beyond to make you happy. I always recommend South Town to all my friends and family. i will only shop here! They always goes above and beyond to make you happy. I always recommend South Town to all my friends and family. i will only shop here! More

Greatest service ever Lucas Walls is the most customer 1st person I have ever met. There was a slight accident with my car. When I went to pick it up I had a question about Lucas Walls is the most customer 1st person I have ever met. There was a slight accident with my car. When I went to pick it up I had a question about my contract. The finance person was busy, one of the salesman was trying to help me. Lucas came and took over for him. When he found out about my car he went above and beyond the norm. He really is concerned about his customers. The whole team there is awesome. Lucas is the living example of treat others as you want to be treated. Southtowne is my dealership for life thanks to Lucas. More

Happy Customer Lamont took great care of my car. No additional surprises after the original quote and I picked up a clean car that runs like new! Hope I do not need Lamont took great care of my car. No additional surprises after the original quote and I picked up a clean car that runs like new! Hope I do not need to go back anytime soon but but I do recommend them! More

Good customer service Menno Jordan, the director of parts and service, was very responsive to my issue involving a lost car key during a recall repair. He was friendly, cus Menno Jordan, the director of parts and service, was very responsive to my issue involving a lost car key during a recall repair. He was friendly, customer-oriented and extremely reasonable. Also Victor Daniel, service advisor, was great in treating us with care and concern. More

Lamont Smith - Great Service always The first time I brought my vehicle for service, I met Mr. Lamont Smith. Mr. Smith greeted me with a smile and ensured me that what I was worried abou The first time I brought my vehicle for service, I met Mr. Lamont Smith. Mr. Smith greeted me with a smile and ensured me that what I was worried about would not be bad at all. He was right! Each time I call for service or questions I ask for him. He is always courteous, and answers all my questions. He is the reason why I bring my car for service on a regular basis. More

Awesome service workers Every time I come to the dealership for car maintenance services I'm always looking forward for Lamont Smith because he's always respectful and take t Every time I come to the dealership for car maintenance services I'm always looking forward for Lamont Smith because he's always respectful and take the time to wash my car. He deserves an EXCELLENT evaluation. More

oil change Sales and finance are good, but dept. sucks. 2+ hours for standard service with an appointment. Arrived at 845 appt. 9 am. Still here at 1052 and coun Sales and finance are good, but dept. sucks. 2+ hours for standard service with an appointment. Arrived at 845 appt. 9 am. Still here at 1052 and counting. More

Ms. Debra is awesome!!! Every time I go to have my (3rd) purchased car from Hyundai Southtowne, serviced, she greets everyone with a smile and kind words! She makes the cash Every time I go to have my (3rd) purchased car from Hyundai Southtowne, serviced, she greets everyone with a smile and kind words! She makes the cash out experience friendly, you do not pay attention to the amount of money you handing over. LOL More