Southwest INFINITI

Great car, downright terrible overall service and experience . Went in to look at a preowned G37 I had my eye on. There was damage to the bumper to which the saleswoman told me that they would replace the bum . Went in to look at a preowned G37 I had my eye on. There was damage to the bumper to which the saleswoman told me that they would replace the bumper for me free of charge. As soon as they got me to sign the paperwork, however, all the lies and sleazy tactics started to come out. I asked her about replacing the bumper and she told me that they would repair and paint over it "if possible." I knew this meant that they were just going to do what they could and see if I went for it. First attempt at repair was unsatisfactory to me, so they painted it again and I can live with the way it came out. Beware their paint and body shop. If consists of a guy in an EZ-up out in the back of the lot painting cars outdoors. This is one of the worst things you can do for auto paint but they don't care. The financing rep I worked with tried the biggest con of all. I bought a service plan for the car and then decided that I would deal with any emergencies out of my pocket so I decided to cancel the plan a few days later. He provided the form and I promptly sent it back to him. I followed up and he said that I would get my money back 4-6 weeks later. 8 weeks go by and I call and I cannot get anyone to pick up the phone, call me back, nothing. I called Infiniti national relations and they say that the form was never submitted. Another blatant lie. I'm working with Infiniti national now to get my money back. I don't have a bad taste in my mouth about the car, or even the Infiniti brand. However if they will show this kind of behavior and disrespect to me, they WILL do it to you. Beware this dealer. They will promise the world and make you feel like you are in some kind of control and then do a complete 180 on you after they get your money so they will never get another dime from me or anyone I know. Do not learn about this place the hard way like I did. Also, a lot of the 5-star reviews on this and other sites are just copy-pasted to pump up the reputation of the dealership. They also mention salespeople by name and call them the best salesman ever. Beware self-promotion on review sites. More

Go With "O" Odell Dovai - Salesman of the Century! Go With "O" !!! "O" Odell Dovai is simply the BEST guy ever! He's not just a salesman, but when we bought from him, we got the feeling, that ever Go With "O" !!! "O" Odell Dovai is simply the BEST guy ever! He's not just a salesman, but when we bought from him, we got the feeling, that everyone loves this guy, and honestly, my wife and I do too! As we were walking around the dealership, everyone, and I mean EVERYONE that worked there, kept saying his catch phrase "Go With O" He was greeted with big smiles from other salesmen, his previous clients that were in service, the receptionist ladies, everyone! This made us feel like we were blessed to get this guy as our salesman, and he lived more than up to that. O made it so simple to buy our suv. We came in all prepared to haggle and have to fight for a good deal, and he just killed us. He was so honest, so straightforward about pricing and the quality of the QX we were buying, that my wife and I still feel like we got the very best deal in town, even if it's only because we bought from "O!" My wife and I very highly recommend Odell Dovai and Southwest Infiniti. Go With "O" ! More

Service work ( LF Seat ) Bobby is an easy going guy. They repaired my seat that had a leather defect. The repairs turned out great. He exceeded our expectations. Will recommen Bobby is an easy going guy. They repaired my seat that had a leather defect. The repairs turned out great. He exceeded our expectations. Will recommend More

Great place for sales & service This is our 2nd vehicle to buy from this dealership. We actually visited others and they did not compare. The knowledge and friendliness of the sales This is our 2nd vehicle to buy from this dealership. We actually visited others and they did not compare. The knowledge and friendliness of the sales staff goes far beyond other dealerships we visited. When we went for our first service visit everything went extremely smooth. Our service advisor took care of all our needs in a fast and friendly manner. This dealership is #1 in all aspects. More

Great Service by Bobby Messer I had my car at the dealership a few times and Bobby was always a great help, getting me and my car "in and out" quickly and efficiently. I had my car at the dealership a few times and Bobby was always a great help, getting me and my car "in and out" quickly and efficiently. More

Friendly Service! I drive from Tomball for Bobby's exceptional service experience. I'll always make my appoitments by email and Bobby is quick to respond. Whether it's I drive from Tomball for Bobby's exceptional service experience. I'll always make my appoitments by email and Bobby is quick to respond. Whether it's a simple maintenance, new tires, or my bluetooth acting up Bobby is there to make sure the issue is identified and solved, in a timely manner. More

Always great service! Brought my JX35 in because it was making a strange noise. Bobby took the time to listen to my crazy description of the problem (and my layman's diagn Brought my JX35 in because it was making a strange noise. Bobby took the time to listen to my crazy description of the problem (and my layman's diagnosis :-)). He secured a loaner car for me and let me know as soon as my car was ready. He is always great to work with! Johnna Haines More

Excellent Service Staff! I brought my M56 in for routine service and was promptly greeted by a very courteous valet, Johnathan and escorted into the service office to speak wi I brought my M56 in for routine service and was promptly greeted by a very courteous valet, Johnathan and escorted into the service office to speak with Bobby Messer. He was well informed and helpful in bringing me up to par with my maintenance schedule which makes it easy for me to trust Southwest Infiniti. I usually visit the Infiniti dealer on the west side of Houston but I feel more comfortable dealing with Bobby Messer. I am usually apprehensive to bring my vehicle to a dealer for light service due to the typical two hour wait just to get an oil change, but the guys at Southwest Infiniti had my service completed, including a nice car wash, in about 50 mins. Thank you Southwest Infiniti! More

Truly Exceptional Service I've worked with bobby for the past 3yrs and I have never had a complaint. He is extremely prompt at following up and following through. His attention I've worked with bobby for the past 3yrs and I have never had a complaint. He is extremely prompt at following up and following through. His attention to detail and client concerns are remarkable. He's an absolute asset to Southwest Infiniti. Thank you bobby for your hard work. More

A wonderful experience purchasing a QX56 from Heidi Montiel My wife and I were looking for a low miles, 2012 pre-owned Infiniti QX56 in Houston. I called and spoke with Heidi who was very knowledgable about th My wife and I were looking for a low miles, 2012 pre-owned Infiniti QX56 in Houston. I called and spoke with Heidi who was very knowledgable about the vehicle and she had a few on the lot. We drove from The Woodlands to meet with her and she showed us a few of them. She was very professional and friendly. We enjoyed the vehicle very much and wanted to purchase it. There was a paint blemish on the rear bumper and she stated that it would be repaired and perfect. We brought the vehicle in to be repaired and after we came in to pick it up, it was perfect! I believe Heidi went above and beyond to make us very happy with our purchase. My wife and I were ecstatic and we were very grateful for Heidi and the attention she gave us. One of the best car buying experiences ever! Thank you Heidi! More