Southwest INFINITI

They Wrote The Book On Customer Service I actually purchased my 2012 Infiniti M37 from a competitor down the street, since none were available at Southwest. From a standpoint of customer ser I actually purchased my 2012 Infiniti M37 from a competitor down the street, since none were available at Southwest. From a standpoint of customer service, it didn't matter. The moment I walked in, I was treated as if I'd bought a dozen vehicles from them. Bobby Messer is my Service Adviser ... takes a personal interest in every aspect of the transaction, be it an oil change or major repair. The Service Director, Mark Nikolaus, shows a similar concern for customer satisfaction ... and he's accessible! On my first visit (a walk-in), I had a couple of concerns about my new ride ... one of the clips for the cargo net was missing, and I couldn't get the passenger window to operate in the automatic mode. Bobby immediately took the vehicle back to service, where the clip was installed. It turned out that the window motor needed replacement, so he arranged for a loaner. My vehicle was returned to me in pristine condition, washed and vacuumed ... and you've got to see the service area itself (which they encourage). It's as clean and neat as my living room. Even routine service on high-end automobiles generally comes with a price tag to match ... not so at Southwest. The have an ongoing oil and filter change special ... $40 for 100% synthetic oil. In speaking with other patrons in the waiting area, my overall experience appears to be the norm ... so as long as I own my Infiniti, it will be serviced at Southwest. And when it's time to replace it (if ever ... I love the car), I know where my first stop will be. More

Infiniti G37 sedan We went to Southwest Infiniti mainly to just get a car appraised but I had my mind on a G37 for a while. Maurice was very friendly and showed me many We went to Southwest Infiniti mainly to just get a car appraised but I had my mind on a G37 for a while. Maurice was very friendly and showed me many cars with the specifications that I mentioned. He was very friendly and wasn't pushy at all. I would strongly recommend him if your interested in a certified used infiniti or another car. The trade in worth they gave me was average but fair and on the certified used cars they didnt budge very much but when you understand that the guaranty comes from infiniti and that they stay behind their products than you understand why the price is what it is. If you want a cheaper car you can find one but you dont get a manufacturers warranty and that was very important for us. More

AWESOME SERVICE Overall the experience was excellent! Great job Southwest Infiniti !!! I have been extremely pleased with the service I have received.Thank you to Overall the experience was excellent! Great job Southwest Infiniti !!! I have been extremely pleased with the service I have received.Thank you to the best( service advisor ) OMAR CHINCHILLA. More

Maurice Smart Best salesperson we have every had. Very attentive to all of our needs. Made the buying experience very easy and we hate buying cars. Would def. buy f Best salesperson we have every had. Very attentive to all of our needs. Made the buying experience very easy and we hate buying cars. Would def. buy from him again. More

Best Customer Service I am really pleased with the service at Southwest Infiniti. Everyone is really nice and polite. Maurice Smart was very polite. He makes you feel comfo I am really pleased with the service at Southwest Infiniti. Everyone is really nice and polite. Maurice Smart was very polite. He makes you feel comfortable. More

Very Helpful After dealing with several delearships that basically lied to get me in to see the cars I was interested in, I had almost given up. I was still searc After dealing with several delearships that basically lied to get me in to see the cars I was interested in, I had almost given up. I was still searching for a Honda Odyssey for my family, and I found one about 2 1/2hrs away. It was what we were looking for, but I did not want to drive all of that way just find out that the price and quality of the vehicle was going to be different then what I was told. Maurice was the salesman I worked with at Southwest, and he brought a refreshing experience to my Odyssey search. I asked that he drive the car, and let me know if he could look for a few things that I had experience in the other Odyssey's I had driven. He sent me a video, extra pictures, and gave me honest feedback on the van. Very helpful, not to take a shot at Maurice, but basically he did what a salesman should do, but no longer do. He provided customer service. All of that to say, the price we agreed upon, the condition of the vehicle, all matched up when I go there, and the deal was done. Thanks Maurice for doing your job, and doing it well. More

Strike Two! I've had two encounters with this service center, so I'll write about both. Please excuse my lengthy review. For my first service appointment, I sh I've had two encounters with this service center, so I'll write about both. Please excuse my lengthy review. For my first service appointment, I showed up and my service consultant was absent. Instead, I was greeted by some young professional who didn’t even bother to introduce himself. My 50,000 mile scheduled maintenance took more than 2 hours. I was visibly upset when I left the dealership, but I got discounted a WHOPPING $20. The same young professional actually called me while I was returning home and left a voice mail apologizing for the long delay and not installing a license plate bracket on the front bumper. After listening to the voicemail, I was INFURIRATED what I heard. Had I been there long enough, someone would’ve ruined the aesthetics of my car by installing a license plate bracket that I did NOT even request. Someone called to do a phone survey, and I angrily informed her that I would never, ever consider returning to that service center, even though she offered a showroom detail for my trouble. Unfortunately, I had no choice but to return for my second service appointment (West Houston Infiniti didn’t offer Yokohoma tires). I arrived at 11:00 AM for my appointment and introduced myself to Bobby. I was informed that the appointment would take approximately 1.5 hours. I left the service center at 1:45 PM. I had 2 rear tires replaced, an alignment performed, inspection performed, nitrogen pumped into tires, and my car washed. I also didn’t receive a receipt for services rendered, so I don’t even know what $684 truly paid for. I was told that I would receive it through the mail. Yet again I’ll have to answer the phone survey angrily. Fool me once, shame on you. Fool me twice, shame on me. More

My experience with Maurice at Southwest Infiniti was excellent. I purchased my Q56 from over 300 miles away, but upon arrival to look at the car Maurice had it ready in front of the dealership for me t excellent. I purchased my Q56 from over 300 miles away, but upon arrival to look at the car Maurice had it ready in front of the dealership for me to view. He was patient with me in looking at the Q56 model I came to Houston to view and purchase, but also took time to look at other similar vehicles and a newer model Q56. I was initially disappointed with the condition of the leather in the vehicle, but Maurice had someone come the day I was in Houston and had it reconditioned. It looked great afterwards and I was very appreciative for the quick detail. Everyone at the dealership was nice, but not pushy. They were very appropriate and showed great attention to detail. Overall they were very patient and knowledgeable. I would highly recommend this dealership to anyone purchasing a new or used auto. More

This was my first time taking my Infiniti JX35 in for maintenance and service at Southwest Infiniti (it finally hit 7000 miles). Call in and made appointment with Hector, agree to drop it off at 7:30 to maintenance and service at Southwest Infiniti (it finally hit 7000 miles). Call in and made appointment with Hector, agree to drop it off at 7:30 tomorrow. I was there promptly the next day (just see if he would be there), and sure enough he was there to greet me and promptly address my concern. I was going to wait on it; he pointed out that there a recall that needed to be address as well. I told him that will leave the car, so that he can address recall and my issue. Hector told me that it should be ready by 1:00 for pickup. He call to let me know that my car was ready (was wondering if I would get a follow up call). I arrived and my car was ready as promise and all my issue was address when I left. Hector definitely has a caring personality and willingness to help the customer. It shows in his attitude and how he comes across to the customer. Service was excellent, he did all the little things right. I will definitely be a loyal Southwest Infiniti customer from here on. I plan on buying my next Q50 from Southwest, just because of Hector Diaz. Just knowing from experience that I will have great service department to rely on after the sale! More

Best sales experience I've ever had and this was my 3rd auto purchase within the last 12 months! Maurice responded to my email immediately and scheduled an appointment for us to test drive the requeste 3rd auto purchase within the last 12 months! Maurice responded to my email immediately and scheduled an appointment for us to test drive the requested vehicle. The sale was completed quickly and my experience was wonderful. More