Spitzer Chevrolet Northfield - Service Center

Great Experience Today I went in to simply check and see if my Strut was leaking. Jacob, my mechanic, along with Al, helped to find out the issue. They were extremely Today I went in to simply check and see if my Strut was leaking. Jacob, my mechanic, along with Al, helped to find out the issue. They were extremely respectful which is most important to me. They also ran my car through the car wash for me free of charge. Great people, great service! More

What A Positive Experience and Great Service Team We were visiting nearby Hudson Ohio from Virginia for a wedding when we experienced a mechanical issue with our Chevrolet Tahoe. Our call to Spitzer's We were visiting nearby Hudson Ohio from Virginia for a wedding when we experienced a mechanical issue with our Chevrolet Tahoe. Our call to Spitzer's service department was answered promptly and the situation explained. They indicated an ability to squeeze us in. On arrival was immediately greeted by the Service Advisor Alec Dadas to whom I had spoken on the phone. I was quickly informed of suggested steps by both the advisor and a very competent and informed service technician (a name I unfortunately did not write down), and next thing I knew the vehicle was being taken by this excellent technician to the service area. The team did a superb job keeping me informed, provided me a comfortable place to wait and importantly everyone in the dealership that passed by spoke - very friendly place. What a great experience all the way around. I was repaired and on my way in 90 minutes, slightly below the initial cost estimate AND THE CAR HAD BEEN WASHED SO IT WAS READY FOR THE WEDDING. Horror stories abound of being taken advantage of on auto repair issues when travelling away from home. The team at Spitzer was just the opposite. If we did not live 500 miles away from Spitzer they would be our dealer of choice - even for buying an auto, simply based on the positive experience. Excellent service, excellent communication and this Spitzer's team epitomized top quality Customer Service. A Grateful Virginia Visitor More

I recommend this dealer I took my 2013 Equinox to Spitzer Chevy in Northfield for an ongoing, elusive noise I was experiencing when the brakes were applied. I work in a hos I took my 2013 Equinox to Spitzer Chevy in Northfield for an ongoing, elusive noise I was experiencing when the brakes were applied. I work in a hospital and can be called into work any day at any time, so being without transportation is an issue. When the noise came back after only 2 weeks, I returned to the dealer. They took the time to thoroughly research the problem, determine the source of the problem, and repair it, this time at no charge to me. This process took about 3 days during which I was given a rental car free of charge. Al Dadas the service writer and Joe Postlethwait the service manager were especially helpful. More

Horrible problem with a great ending About a month ago, my '09 Malibu started having issues where I would just be driving along and then all of the sudden, the car would start jerking and About a month ago, my '09 Malibu started having issues where I would just be driving along and then all of the sudden, the car would start jerking and a SERVICE ESC and SERVICE TRACTION light would come on. Then the car would be fine for a while. Then it would happen again. A couple times the car actually stalled when taking off from a stoplight. I brought the car into the dealership. The hard part is that this was intermittent making it difficult to troubleshoot. But, this isn't one of those "I can live with it" problems - it needed to be fixed. I worked with Pat on it for a while and then eventually with Steve (the Service Manager). Steve really took the bull by the horns on this one. Long story short, it did take a a while to get this resolved (due to the nature of the issue), but I've been driving the car with no issue for a couple weeks now. Thanks, guys!! More

24 days without my car It has been 24 days since I contacted Spitzer of Northfield for service. I'm now stuck without a car to drive. The car was purchased through a Spitzer It has been 24 days since I contacted Spitzer of Northfield for service. I'm now stuck without a car to drive. The car was purchased through a Spitzer Dealership with an extended warranty. Steve S. the Service Manager from Spitzer of Northfield is unable to answer any of my questions to my satisfaction. The car has not been inspected for warranty work and all of the proper paperwork has been turned in to file my claim. Steve keeps passing the responsibility to the warranty company that only wrote the contract and they do not pay for the service. This is unacceptable. Why does it take multiple calls on my part to get things started 24 days after it should have been. The responsibility has been pushed off on to me to make all of the calls during my work day to try to handle this situation. I paid for the extended warranty to not have to deal with this. This is horrible service and I should not have paid for the full warranty if I have to do the work. It was appalling to hear Steve S. the service Manager make derogatory comments about a member of another dealership. This other dealership is trying to communicate with him to service the car. It was completely unprofessional and inappropriate. More

I own 3 cars (2009 Malibu LTZ, 2010 Pontiac G6GT, and a 2010 Cruze LTZ-RS) all purchased from Spitzer Northfield. My experience dates back to 2001 when I purchased a Astro Explorer from the same dealership 2010 Cruze LTZ-RS) all purchased from Spitzer Northfield. My experience dates back to 2001 when I purchased a Astro Explorer from the same dealership. My 10 year experience is the same as the most recent service...friendly. prompt, customer caring, and willing to go the extra mile. More