Spitzer Hyundai Cleveland

Did not feel valued as a return customer. Showed multiple trim levels of a vehicle different from what I asked for. Never saw what I actually wanted. Showed multiple trim levels of a vehicle different from what I asked for. Never saw what I actually wanted. More

The employees are always courteous and respectful. They are always prompt and thorough; always keep me informed. I never consider going anywhere else. They are always prompt and thorough; always keep me informed. I never consider going anywhere else. More

Professional, thorough, informative Nick is always professional, presents the issue(s) that need attention and is patient in explaining repairs, parts and pricing professional, presents the issue(s) that need attention and is patient in explaining repairs, parts and pricing More

I was very pleased with everything. Nicholas went above and beyond for me the dealership itself is one-of-a-kind. I love everything about you guys. Nicholas went above and beyond for me the dealership itself is one-of-a-kind. I love everything about you guys. More

Took longer than anticipated and I am disgruntled about the added 3% 'service fee' for using a credit card for already expensive work...an EXTRA $23.34 on a bill of $778.12. I choose not to have a debit ca the added 3% 'service fee' for using a credit card for already expensive work...an EXTRA $23.34 on a bill of $778.12. I choose not to have a debit card. Not right... More

I needed to get a broken bolt removed from where my license plate goes. We went satuday. They said they had to get a tool to fix it and to call back monday. They alson gave an estimate of 40 to 100 dol license plate goes. We went satuday. They said they had to get a tool to fix it and to call back monday. They alson gave an estimate of 40 to 100 dollars. I call to make sure its there on monday and no one knows what im talking about. My boyfriend called and they told him right away they have it and to bring my car up. I bring my car up and the good part while going over the bolt was they saw i had a few recalls and they took care of them. Bad part was they quoted me 200. I ended up paying 240 overall for a bolt. More

All right My experience with the dealership has always been excellent. They treat their clients with the utmost respect and support. been excellent. They treat their clients with the utmost respect and support. More

Disappointed and not happy Didn't get a resolution to my problem. Just very very frustrating problem. Just very very frustrating More

As always, Nick and Chris took care of my issues quickly and professionally. Chris has been taking care of me and my cars for over a decade! I would happily recommend the Spitzer Hyundai team to anyone. and professionally. Chris has been taking care of me and my cars for over a decade! I would happily recommend the Spitzer Hyundai team to anyone. More

I took my car for repair. When I took my car to the dealer I had heat. I went to pick up my car on the same day. On the way home I had no heat. I feel that the mechanic did so When I took my car to the dealer I had heat. I went to pick up my car on the same day. On the way home I had no heat. I feel that the mechanic did something to cause that. When I called them up the next morning I brought my car back. Blake said it is my radiator hose. I feel if I needed a radiator hose they should have detected that in the first place. They want me to pay for a repair I feel they caused. Blake said it could happen overnight the hose go bad because of how cold it is. But the car was at the dealership for the day. The day I took my car i had heat. There was no overnight. More