Spitzer Kia Cleveland - Service Center

The staff is friendly and really tries to help. However, my view of the company has changed. They hired a third party to install my remote start. I'm having issues of inferior quality with the FOB. However, my view of the company has changed. They hired a third party to install my remote start. I'm having issues of inferior quality with the FOB. Now one is totally broken. They gave a number to call. My calls were never returned. And now it's MY responsibility to pay $100 for a new one with a different company they referred me??? This isn't right. Would not go back there. I could've used a third party I knew and trusted, but I trusted Kia to use a reputable company. More

Brought my vehicle in for oil change, inspection and a recall issue. Was assisted by James Martin and was very pleased with his help. He informed of status of vehicle and time of service was very good, recall issue. Was assisted by James Martin and was very pleased with his help. He informed of status of vehicle and time of service was very good, no long wait. James offered me cofffee while I waited (very nice). You have a very nice employee in James. More

Service was done well and the guy that worked with me, Randy, was super kind. Randy, was super kind. More

I was at the dealership on Nov. 21, 2024 for my routine maintenance. James Martin, my Service Advisor, was great and professional! He explained/went over everything with me. I have 21, 2024 for my routine maintenance. James Martin, my Service Advisor, was great and professional! He explained/went over everything with me. I have been dealing with Spitzer Kia for years now and have always been very happy with Service Dept. and staff! I would definitely recommend this dealership to my family and friends! More

This dealer is great. My service advisers are quick to get you in and out as soon as possible. The service department and sales staff answer all of your question and wor My service advisers are quick to get you in and out as soon as possible. The service department and sales staff answer all of your question and work with you to achieve the best deals for you. My family and I have purchased four cars from them over the last three years and will not go to any other dealer. More

I have always had a good experience when I visit Spitzer Kia West. Belinda Frost always goes above and beyond for us whenever we take our car in for service Kia West. Belinda Frost always goes above and beyond for us whenever we take our car in for service More

James Martin was professional and knowledgeable. Made sure I was informed throughout the process of my visit. Made sure I was informed throughout the process of my visit. More

Always my place to get my services The whole service team is awesome. I wouldn’t go anywhere else team is awesome. I wouldn’t go anywhere else More

James was very professional and got me in and out of the dealership for my oil change! dealership for my oil change! More

I went in for an oil change and left with a brand new 2025 Kia K4. This is actually my 5th Kia from Spitzer. This one was sold to me by Ely Rivera. They are an Awesome group of people and are the friendl 2025 Kia K4. This is actually my 5th Kia from Spitzer. This one was sold to me by Ely Rivera. They are an Awesome group of people and are the friendliest group I've ever met. I do enjoy waiting for my car when I take it in for service because they are very friendly people and sometimes I come out with a new car. hehehhe Although this time was taking a little longer than usual, both Ely and Stephen Donat were both very apologetic which made me feel appreciated. I also love it when you take your car in for it's first oil change, IT'S FREE! Ely was Awesome, he kept coming back to me every so often to keep me posted on what was going on which was great and very much appreciated! More