Sprad's RV

1 Star – Extremely Disappointing and Costly Experience I brought my 2022 Grand Design RV to Blue Compass RV for warranty work. Before dropping it off, I specifically informed them that freez Experience I brought my 2022 Grand Design RV to Blue Compass RV for warranty work. Before dropping it off, I specifically informed them that freezing temperatures were coming and that my RV was not winterized. I was assured multiple times that everything would be fine. When I picked up my RV, I was informed that due to freezing temperatures, my shower head had cracked and my water softener located in the pass-through had burst. They replaced the shower head with one they had on hand and told me they had ordered a replacement water softener. After getting the RV home, I noticed water dripping. Upon further inspection, I discovered that multiple water lines going to my water heater had cracked and were leaking. Blue Compass RV admitted fault and sent a mobile RV technician to replace the water lines. A short time later, I noticed more water leaking, this time from a weld on the water heater tank itself. When I contacted Blue Compass RV, they denied all responsibility, claiming too much time had passed and that it was likely a manufacturer defect. I was left with no choice but to replace the water heater myself at a cost of $600. Not long after that, I discovered soft spots in my floors, indicating ongoing or previously missed leaks. When I contacted Blue Compass RV again, they completely denied ever letting my RV freeze, denied replacing my shower head, denied ordering a new water softener, and even claimed that the mobile RV technician they sent was not their employee and should have pressure-tested everything—despite the fact that they sent him. At this point, I am left with an RV that has suffered extensive water damage, soft floors, and multiple leaks, all while Blue Compass RV refuses to take any accountability whatsoever. This experience has been financially draining, stressful, and completely unacceptable. Do not—and I repeat—do NOT bring your RV to this dealership for service work. More

BUYER BEWARE! !!!!!! Purchased a Used Fifth Wheel Travel Trailer on 11/17/23. I will admit I had every opportunity to walk away from this sale with the loss of a $1 !!!!!! Purchased a Used Fifth Wheel Travel Trailer on 11/17/23. I will admit I had every opportunity to walk away from this sale with the loss of a $1500 deposit that the dealership said was non refundable, the deposit was made against my better judgement. First inspection of the RV after deposit was made over the phone showed multiple flaws with the unit and I was willing to allow the dealership to make the necessary repairs before pickup date. On the pickup date our inspection showed the repairs were not completed as promised and our deposit was at risk of loss if we did not allow them to try and make the necessary repairs on the pickup day. The walkthrough technician was extremely frustrated with my requests and continually slammed the plastic refrigerator door and told me to use “Man Strength” if I wanted it closed, it was clearly broken. This experience was terrible and a show of poor customer service. After all day in the dealership we opted to take the unit as it was as to not forfeit our deposit. Fast forward 24 hours and the problems started to show face. Stereo not working for more than 5 minutes, Hot Water Heater not working after Tech De-Winterized the unit, Refrigerator making loud sounds, and the worst was the faulty landing gear collapsing and causing major damage to the RV. After multiple phone calls and emails I was eventually told these problems were all mine and the dealership wanted nothing to do with assisting in any of the problems that arose, they did offer to give a quote to fix the damage done by their faulty RV. As it stands this RV is currently stuck on the back of my truck and can not be removed as the landing gear is completely broken. As a buyer I would be cautioned against doing business with this company as their values are clearly those of profit and nothing more. Mark my words, you WILL REGRET purchasing anything from this company and they will not stand behind anything they promise. You have been warned. More