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Springfield Acura
Springfield, NJ
442 Reviews
Serving the Springfield area, Springfield Acura, located at 243 Route 22 East in Springfield, NJ, is your premier retailer of New Acuras and Pre-Owned Vehicles . Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
For over twenty years Springfield Acura has been serving the counties of Union, Somerset, Middlesex, Essex, Morris, Ocean, and Monmouth as well as Staten Island. We accomplished this by satisfying and meeting the needs of each of our valued customers.
"Where we turn Customers into life time friends.." is our commitment to YOU
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 442 reviews
March 09, 2010
Upon arrival Victor greeted me immediately and got me in before my actual appointment time. The service I was coming in for was a B1 so Victor said it should take 45 minutes to an hour. I had to leave for before my actual appointment time. The service I was coming in for was a B1 so Victor said it should take 45 minutes to an hour. I had to leave for France later that day so I told him I would need a rental car. When we realized that I would need to have Avis send a car, I decided I would just wait seeing as it would take more time to get the car than it was actually worth. Victor insisted that he could get it if I wanted it but I had no problem waiting if it would only take 45 minutes. The service actually took less time than quoted and he had me back in my car and on the road before the service was actually quoted to be finished. The overall experience was very good. In being completely honest, my only issue is that the price is a little higher at the dealer than it would/should be for comparable work done elsewhere. In the interest of keeping my warranty I am somewhat forced to get the car serviced at the dealer. Obviously this price difference is not bothering me so much that I do not use Acura, but I would be more inclined to suggest the dealer to more people had the price been a little less. There were a few applicable coupons though so that helped, and overall I was happy with the service I received. More
by DF234546
Employees Worked With
Victor
March 06, 2010
I had purchased my vehicle in 2004 and have always came back to the dealership for any service. I have always been treated with kindness & respect. For the last 2 years I have been dealing with Jamie & R back to the dealership for any service. I have always been treated with kindness & respect. For the last 2 years I have been dealing with Jamie & Rob and they have been the most professional, enlightening, respectful, honest and pleasing people to work with. They always greet me with a smile and a hello. They take the time to listen to my concerns, take the time to explain what work I need, why the service is needed, how long my service will take and when my car will be ready. My car is always ready when promised and received clean. I truly have no worries when I bring in my car because I know that I'm being treated fairly, honestly, and respectfully. A huge THANK YOU to Service Manager Robert Avison and Service Consultant Jamie. More
by Vpetrilli61
Employees Worked With
Robert Avison and Jamie, Jaime Manay
March 04, 2010
Awesome customer service department. They are quick and courteous, with mechanics that not only know what they are doing but also take pride in their work. The servIce rep, Jamie, kept me up to date with courteous, with mechanics that not only know what they are doing but also take pride in their work. The servIce rep, Jamie, kept me up to date with progress and made me feel comfortable when I had questions. More
by Monster27
Employees Worked With
Jamie Menet, Jaime Manay
March 01, 2010
Service was excellent. Wasn't pushed to do any service. Called back and had it done anyways. Had a loaner and following day to return i was stuck in traffic. Called them and they said to come in later so Called back and had it done anyways. Had a loaner and following day to return i was stuck in traffic. Called them and they said to come in later so i wasn't late to an important meeting. They've switched to in house car washing and it was excellent, unfortunately it rained that day and it went to waste. More
by lillui
Employees Worked With
3
March 01, 2010
I purchased a new 2009 Acura MDX, and I was treated like royalty. I was given a more than fair price for my trade, I got the exact vehicle I was looking for and I was thrilled with price. The have a beautif royalty. I was given a more than fair price for my trade, I got the exact vehicle I was looking for and I was thrilled with price. The have a beautiful showroom and service area, the staff were all very friendly and I will certainly reccommend this dealer to anyone!!! More
by I love my acura
Employees Worked With
Willaim Ronnow
February 28, 2010
I have leased Acuras for the last 10 years. I have had good experiences at all three of the dealerships I used. Springfield Acura definately takes the gold medal for service. Their Service department is good experiences at all three of the dealerships I used. Springfield Acura definately takes the gold medal for service. Their Service department is easy to work with, thorough and focused on making sure the customer experience is great. Jamie, Andreas and the rest of the team are always helpful. I would recommend the service, the vehicles, and the overall experience to anyone. More
by martygmd
Employees Worked With
Jamie, Andreas
September 13, 2009
This dealership is terrible for service. I've brought my car in for routine service as well as issues with the breaks. 50% of the time the car came back worse than when I brought it in. Most recently i had car in for routine service as well as issues with the breaks. 50% of the time the car came back worse than when I brought it in. Most recently i had basic service (oil change and wheels rotated) and they only put 2 lugnuts back on 1 was so lose it was basically falling off. The customer service people only care about getting 5's on their "survey" but dont care about whether your car is actually fixed. As for the actual mechanics, it doesnt seem like they know what they're doing., More
by bpcity76
Employees Worked With
Most of the customer service reps
March 13, 2009
When I went to Springfield Acura, I had already been to Montclair and had an offer waiting. I just wanted to take a look at a different color. The TL at Springfield had 15,000 LESS miles on it than the one Montclair and had an offer waiting. I just wanted to take a look at a different color. The TL at Springfield had 15,000 LESS miles on it than the one at Montclair so I was going to see if I could get a better deal. Firsy of all, the sales rep Anthony ran over a parking cone while he was backing the car out for the test drive. He blew smoke up my xxx the entire ride saying how I seemed knowledgable blah blah blah. When we got back I told him what number I wanted to see without disclosing the offer I had standing at Montclair. He came back way over what I had said. He then proceeded to look at my trade in, come back in, walk right by me and into the finance office. He then came back with the same number I had previously turned down. Then I told him about the offer at Montclair and that his car had 15,000 more miles on it. He left AGAIN and came back with the finance guy who told me that there is no way that he could give me that price. He was a snooty xxxxxxx. In the end, the knocked $3 dollars, yes, $3 dollars off the monthly payment offered to me at Montclair. Then they pulled out the big guns and had Steve Levin come out who "had been working in the car business for 40 years" and he told me that when I go back to Montclair and the offere has changed to come back and see them and their crappy offer would still be there. Needless to say I left, went to Montclair, bought my car in under an hour and called Springfield to inform them that the offer was still there and I had purchased the car. I would not refer anyone to Springfield Acura. A waste of time, energy and money. More
by Guido33
Employees Worked With
Anthony, Steve Levin
March 04, 2009
I printed off a $200 coupon from the SpringfieldAcura site - good it I test drove. I was ready to buy - and they told me I could only redeem the $200 coupon - IF I BOUGHT AT ANOTHER DEALER!!!!! What??? site - good it I test drove. I was ready to buy - and they told me I could only redeem the $200 coupon - IF I BOUGHT AT ANOTHER DEALER!!!!! What??? So - I went to Princeton Acura - who are FANTASTIC btw - and then went back to them to collect - and STILL NOTHING! Do not deal with them. They do not operate in good faith. More
by intimeplease
Employees Worked With
Alex Paczos
February 01, 2008
Had a nice experience with this dealership. I set the price over the phone for the new lease for Acura TSX. The price was really good, easy going people. No unexpected surpises. Thanks Joe, Jay and th price over the phone for the new lease for Acura TSX. The price was really good, easy going people. No unexpected surpises. Thanks Joe, Jay and the rest of the crue. More
by alinap
Employees Worked With
Joe, Jay
