Springfield Mitsubishi

First they tried to charge me for my first oil change which is supposed to be we had appointment but it took 2 hrs.sucked which is supposed to be we had appointment but it took 2 hrs.sucked More

This review is from May 2019, but it impacted me enough to still want to say this. Erica was great and reached out to me when the car I wanted ended up being traded in. Paul was also great and helpful with to still want to say this. Erica was great and reached out to me when the car I wanted ended up being traded in. Paul was also great and helpful with the deal and made me feel more comfortable, but the sales manager made a big mistake (thought the 3 year old car was the original MSRP) that elongated the process. Can't say enough great things about Paul and Erica. The service department is my issue. I was called a week after I took delivery of my car and told that I needed to bring it to their service center to certify it (bought it as a CPO). There was a bubble in a tire that was also promised to be replaced, which it was in a second visit to service. The first visit was four hours, no offer of a loaner car. The second visit to replace the tire was 8 hours. They didn't communicate with me the fact that they didn't have my tire yet until it was on its way to the service center. I would've gotten a ride home had I known. Again, no loaners. I asked if I could have one because ya know, people have stuff to do, and was told no chance. I haven't returned there for service since. More

Beware:Service dept, break your car , & charge to fix it I had the worst experience with the Service department. Took the car for routine oil change & blue tooth issue. My vehicle was returned to me with bra I had the worst experience with the Service department. Took the car for routine oil change & blue tooth issue. My vehicle was returned to me with brakes going to the floor, and my camera was rewired without my permission and approval. (I just had an inspection, and there was nothing wrong with my vehicle. prior to bringing it in). I had to come back to the shop the same day because they were so busy doing other stuff to my car they didn't complete the blue tooth fix in the ninety minutes. It took 1-2 weeks to get a call back, response, and appointment and service from the Manager Joe. I had to call and make a report after the manager Joe came and picked up the vehicle (2 weeks later because the car was unsafe to drive without driving using the emergency brake), and drove the unsafe car to the worst Mitsubishi Service center. Not only did the manager do a no call no show the day before he picked the car up, he then had a customer rep named Matt call me to charge me to diagnose the vehicle that Joe picked up earlier that day. Why would you come pick up the vehicle if you were not going to diagnose and fix it. Joe said " I did a visual check". Joe picked up my car under false pretense, there is no way I would have said pick up the car to do a visual walk around, even if you put it on the lift. What good is that? Be honest, clear and upfront. Joe NEVER said. I'm going to take your truck look at it and than if there is a further diagnostic that needs to be done, or problem , I must charge you. Why would MITSUBISHI/JOE come pick the truck up if MITSUBISHI/YOU felt like they weren't responsible. I don't like mechanics that prey on women and customers to take advantage financially. I would not have allowed Mitsubishi to take the vehicle if Joe would've said "'I'm going to do a walk around/visual check to the car" Joe should've done that the same day to do a visual check. Nobody at Springfield Mitsubishi could answer why if I went for an oil change. Why would they mess with my brakes and why would they re-wire and unhook my camera in my Mitsubishi Out lander Sport. These people are unprofessional, than Joe told me he would not return the vehicle because Joe didn't want to touch it. I feel like Joe took my vehicle and it was supposed to be taken to the shop to diagnose, not a visual check. Joe didn't communicate that he was going to use his good eye to see physically. If Joe wasn't going to diagnose the problem there was no reason for Joe to remove the vehicle. I also called Joe, and the manager who would never get off on the phone. I never had this situation at the Baltimore Pike location, however, this place is more like a chop shop and nobody want's to be accountable for the damage that they've caused to my vehicle. In addition, I went to this rip off service center on industrial drive to file a police report, and upon being told to look for my vehicle and and noticed that my truck was scratched up on the front and my gas was far from full. I had Yeadon police document it as well, and the officers said "that this whole thing sounds fishy, oil change and than a brake issue". Springfield Mitsubishi refused to identify who worked on the vehicle, and the manager refused to call back, get on the phone and would not respond. In fact, when calling I was told later that I was transferred to car sales manager when this was clearly a service matter. IF YOU DON'T WANT PROBLEMS, DON'T GO THERE More

They are good for sales not with fixing. Under Staff mechani They are good with sales. When if come to servicing the car they fall very short . I had to make an appointment for something that was not expected They are good with sales. When if come to servicing the car they fall very short . I had to make an appointment for something that was not expected. My car wouldn't go into drive so I drop it off at the dealer Saturday and it is Wednesday I have not heard from the service department. More