St Charles Hyundai

'Service manager' in title only. I had to have some minor cosmetic touchup work done on my vehicle, and was assigned Brad as my service associate. He unfortunately never performed I had to have some minor cosmetic touchup work done on my vehicle, and was assigned Brad as my service associate. He unfortunately never performed any service. Upon calling the service department I eventually spoke with the service manager Josh, almost two weeks after I'd left my vehicle with them. He said they he had no update for me, but assured me that Brad would get back to me as soon as they heard. I called 4 days later (as I had still not been called) and once again spoke to Josh who informed me Brad would be gone for the next 4 days. 4 more days later, I called up since Brad never did. This time I was informed that Brad leaves at 4 each day. Thanks, that would have been welcome information three calls ago. I'm so glad the service manager never mentioned this to me. Another week of problems (involving Brad not doing his job that I won't get into right now) passes and I call up the service manager. I explained that three weeks had passed when I was assured by Brad it would be returned to me the sane week of the initial dropoff. I expressed my wishes to either have my property returned to me by week's end since the vehicle was simply across the street from the dealer (whether the cosmetic work had been completed or not as it was not a matter of safety concern) or else be granted a rental loaner vehicle. At this point, I had been put out and wasted time moving everything forward myself at every turn. Josh said he would have Brad call me back first thing the following morning, Wednesday. Thursday evening arrives. I call the service department, get redirected to Josh's line twice, sent straight to voicemail twice, so I left Josh a voicemail. I sent over nine calls to their service department on nine separate dates, and until I contacted my sales associate and the store manager, I never received a single reply from the service department. Now, I'm not entirely sure what the job of a 'service manager' in the auto industry entails. However, I've worked in different service industries and my service managers would have said that service and management are involved, it is right there in the name afterall. At no point did I receive service from the St Charles Hyundai service department. I had to call the repair show directly to get any work done. They simply picked the vehicle back up five weeks later because they didn't like the idea of me getting it back from the shop directly because it made them look even worse. At no point did Josh manage his employee Brad, as the only time Brad ever called me over the six weeks was when I was finally issued a loaner vehicle from the HR department and he wanted the vehicle back the very next day. I should have told him let me get back to you in six weeks. If this is what passes for service management, then color me the international peace enforcer for small groups of troubled youth based out of Missouri. People would literally die if I managed them a tenth as well as Josh and Brad manage making a phone call. More

Brad is the most incompetent individual I have ever had the unfortunate inconvenience of having to communicate with. If I could leave less than 1 star I would. Brad does not deserve a participation trophy, the unfortunate inconvenience of having to communicate with. If I could leave less than 1 star I would. Brad does not deserve a participation trophy, as he did not participate in getting my car fixed whatsoever. I had bought a new vehicle from the dealership, and had a rather pleasant experience with the purchasing process. Unfortunately, there were some minor cosmetic damages and my sales associate issued me a "We owe" on behalf of the dealer. He then told Brad in front of me and introduced him to me. It being a new car, they wanted me to just take it home that day. This was August 3rd. I reached out soon after purchasing the vehicle to establish a time to setup an appointment for getting the work done. I was given the workaround a couple times. At first, I was simply told that my service representative was Brad and to speak to him. I could not get a hold of Brad, and he would not respond back to the voicemail I left. However, I was then informed it was at least, in part, due to there being no rental vehicles. My sales agent had informed me the work shouldn't take much more than a week at the most. So I told the service department that was fine, as I still had other means of transportation for a time. Thus, I would not need a rental vehicle at the time. I brought the car in, dropped it off, and had my first real interaction with Brad on the morning of August the 17th. He said they would actually be able to get the car out to Mid America to start the repairs that same day, and it shouldn't take more than a couple days to get the work done. So, I waited. A week or so goes by and I never got a call back or any status update at all. I called up on the evening of the 29th. I was informed Brad had already left for the day, but spoke with Josh, the service manager, who still has no update for me, but informed me that Brad would give me a call back as soon as he heard. So, I continued to wait. Now September 2nd, I called up and once again spoke with Josh, who informed me that Brad would not be back until Tuesday. Still no update on my car, and despite my urgings of what was going on, no information was being given to me. I decided to wait and call Brad Tuesday morning, after now finally being informed after repeated calls that he leaves at 4 each day. I called Tuesday morning and discussed the issue with Brad, who said he'd check and make sure the keys weren't floating around at the dealership (they weren't, and I can tell from the tracker it's still at the auto shop). He says he'll call Mid America as soon as they open that very morning to get an update and get back to me before he leaves that day (at 4). 4pm comes and goes. Not a word 3 weeks have now nearly passed of minor cosmetic damage work that I was told should take less than a week. The next day I called the repair shop directly, as Brad has never called me. The repair shop then informed me that they had received the car on the 17th of August and sent a correspondence that same day. They informed they had tried to reach out to Brad, but three weeks later had still never heard back from him or the service department. The first correspondence they had was when Brad had called up after I had called him and told them to start the work THE DAY BEFORE. So, actual work only began on the vehicle that same day because I had called up and made it happen (and done Brad's job for him). I still did not get my car back for nearly another week, and after 9 calls to the service department and multiple voicemails was only issued a loaner vehicle after contacting my sales associate and the store manager. Unfortunately, the character limit does not allow me to go further into how awful the worst customer service experience of my life was. I had to do Brad's job for him and tell his boss' boss he wasn't doing it before anything was done. I wouldn't trust Brad with a pencil let alone a job in auto services. More