St. Cloud Subaru - Service Center

Very pleased with the service and the service personal was excellant! Made for a very enjoyable experience ! was excellant! Made for a very enjoyable experience ! More

Customer service is clearly their priority from the time you check in to the time you leave. you check in to the time you leave. More

Brought car in. Service person checked me in and advised where to wait. They said they would let us know when they were done or had an update. After 45 minutes I wen Service person checked me in and advised where to wait. They said they would let us know when they were done or had an update. After 45 minutes I went to the service person who was talking with 2 other employees. He advised me that the radio update would take about an hour and they were only open for 30 more minutes. He said I could bring it back on Tuesday. That’s when there next appt was available. I offered to leave it there and pick it up in the morning after the updates were done. He agreed. I had just had me car in 2 weeks ago because the window tracks were dirty and the window wouldn’t go up. And had an oil change about a month prior. With all the expensive oil changes one would think that updates might be checked at that time and with wanting to change the air filters at each oil change the stated common issue of dirty window tracks might be checked with the regular maintenance service. As your time is valuable and expensive. Mine is as well. I would appreciate thorough maintenance done to save trips in. I am curious why the service person was talking to his coworkers and not advising me on my care progress ? More

Every employee works very hard to do their best for the customer. My questions are always answered, even if they have to get another employee to get the information. customer. My questions are always answered, even if they have to get another employee to get the information. More

The technicians worked to solve the problem and the use of a loaner was very helpful. of a loaner was very helpful. More

I arrived early for oil change & tire rotation and they were able to get me in right away. Alex was awesome. Love the post-service video. were able to get me in right away. Alex was awesome. Love the post-service video. More

Professional, customer friendly, clean, quiet, comfortable environment, comfortable chairs, tv on an appropriate channel (food network) comfortable environment, comfortable chairs, tv on an appropriate channel (food network) More

My salesperson is great to work with. She listens to all my concerns and gets right on them. She listens to all my concerns and gets right on them. More

This is my 2nd Subaru from St Cloud Subaru. The coffee/tea and snacks make for a pleasant waiting experience. The coffee/tea and snacks make for a pleasant waiting experience. More

Always excellent customer service. They go out of their way to answer any of my questions, keep me updated on status of my vehicle. I won’t go anywhere else. I will say this is my They go out of their way to answer any of my questions, keep me updated on status of my vehicle. I won’t go anywhere else. I will say this is my third Subaru, and every dealer I have deal dealt with has always been friendly, polite, and exceptional service. More