St. Cloud Subaru - Service Center

Went in for my 24,000 Mile oil change and check-up, check-in and check-out was pleasant the people were decent. Got home and looked at the video they took while servicing my vehicle and found out that check-in and check-out was pleasant the people were decent. Got home and looked at the video they took while servicing my vehicle and found out that they did not replace my cabin filter but they charged me for one. I called the service manager and was told that the mechanic replaced my cabin filter and states he has the old one still which I find that hard to believe. He tried to mitigate the situation and offer a replacement engine filter no charge but this doesn't explain why they charged me for something that was clearly never done in the video and the service manager acted like it was no big deal I showed this service video to several people for an opinion and they all say the same thing, the mechanic said he looked at the engine and cabin air filter they looked alright no service needed so he put them back in. More

Professional and good service, very easy to work with. We were able to borrow a loaner car which helped us out very much. We were able to borrow a loaner car which helped us out very much. More

Very efficient friendly staff. Nice to offer refreshments. Clean environment Staff listened to concerns ,answered questions Nice to offer refreshments. Clean environment Staff listened to concerns ,answered questions More

Courteous pleasant service agent. . Clean and pleasant wait area while waiting for quick service。PleasNt service experience overall. . Clean and pleasant wait area while waiting for quick service。PleasNt service experience overall. More

I love tis dealership, wouldn't go to any other. Every one is so pleasant and helpful. People aren't treated as just a customer, they actually remember Every one is so pleasant and helpful. People aren't treated as just a customer, they actually remember More

xx cloud subaru has always been very good to me even though i bought my 2014 forester at walser because it was a hard to find manual transmission. they help me feel confident that i have many more years though i bought my 2014 forester at walser because it was a hard to find manual transmission. they help me feel confident that i have many more years and miles left on my forester. the new foresters are beautiful but im still too attached to manual transmissions and mimimal electronics to let go of my 2014. the service staff have always been great to work with and answer my questions right away. More

Excellent service from beginning to end. Very thorough and friendly staff. All the work completed in a timely manner. Very thorough and friendly staff. All the work completed in a timely manner. More

Kept updated throughout the process which was really appreciated. Very knowledgable, patient, and kind. Awesome. appreciated. Very knowledgable, patient, and kind. Awesome. More

I came in to have my recall on my car taken Care of, very efficient! Thank you!👍 very efficient! Thank you!👍 More

Chis was friendly, careful, and listened to my needs as a customer. I enjoyed the way he reviewed the bill. He even had the mechanic come and personally explain everything. I also enjoyed that the team was a customer. I enjoyed the way he reviewed the bill. He even had the mechanic come and personally explain everything. I also enjoyed that the team was able to get all my requests completed, even though I didn’t have an official appointment. More