Stapp Interstate Toyota

Don’t go there if you have other choices; it’s a matter of trust. of trust. More

Multi years we went to Stapp for service on our two new vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we ha vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we had leaky oil plug and broken small parts. Samantha was very rude and defensive even when calmly bringing up issues. Sorry Samantha, it was not another shop that broke things, we “only” went to Stapp. Not a single other mechanic touched our cars. And I bet you did not forward our concerns about the issues we found to management like I suggested (trying to help them fix their employee training issue). Sadly we will be going elsewhere, and that truck we were going to buy, sorry no. More

Very easy to work with, salesman Conner gave me a ride to dealership when I needed one. Friendly, enjoyable environment, would buy another vehicle from them without hesitation. dealership when I needed one. Friendly, enjoyable environment, would buy another vehicle from them without hesitation. More

All I have to say is that everything was excellent. Friendly and on time and good work Friendly and on time and good work More

Always treated with respect here. Great service reps who explain what snd when service is recommended. Great service reps who explain what snd when service is recommended. More

Oil change service. Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, whi Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, which I didn't request. Also, my Prius only takes 4qts of oil. I have made calls to service department and customer relations manager, left messages explaining the situation and asking for a credit for the synthetic oil - no replies! I also sent 2 emails with no response. Based on my experience, I will no longer have our Prius serviced at Stapp Toyota. FYI I've been having my Prius serviced at Stapp for the last 14 years. More

My truck was purchased from the dealership and the reason for this service was some road damage from debris in the roadway; and as it turned out a warranty issue came up during the repair process. All was de for this service was some road damage from debris in the roadway; and as it turned out a warranty issue came up during the repair process. All was dealt with and completed before the anticipated pickup date. This is a first rate place. More

SHAME ON BRION STAPP, ART STAPP, CLINT STAPP, and ROBERT STAPP! AVOID THIS DEALERSHIP AT ALL COSTS. *PROCEED AT YOUR OWN RISK – YOU HAVE BEEN WARNED!!* I am based in Texas and specifically called Toyota STAPP! AVOID THIS DEALERSHIP AT ALL COSTS. *PROCEED AT YOUR OWN RISK – YOU HAVE BEEN WARNED!!* I am based in Texas and specifically called Toyota dealerships in Colorado to ask about a high demand vehicle that was hardly being allocated to my state. I have family in the Denver area, so I figured that it would be easier to fly there to handle paperwork if the dealership could find me a vehicle that I was after. I started my communication out by specifically asking if this Stapp Toyota sold to out of state buyers and after explaining which vehicle I was after, I was told to submit my driver’s license information + a $1,000 deposit (which they charged my credit card for) ALMOST 9-10 MONTHS AGO. After getting updates every 2 weeks from my sales consultant (Whitney Wolfe) for a solid 9 months, I get a phone call from Ron Fifer (Executive Sales Manager – New Vehicles) that it is their policy to not sell this particular vehicle to out of state buyers as they don’t get allocated very many. Now I understand the dealership wanting to keep this vehicle for their own market/area, but WHY wasn’t this communicated to me when I initially gave up my personal information and put down a deposit 9 months ago? Also, why wasn’t I told this during the course of the 9 months that I waited?? There are currently 25+ people at this dealership in either operational/sales management or sales staff roles, and when hardly any new vehicles are being allocated to this dealership by Toyota corporate (due to the chip crisis), why isn’t anybody looking over the list of the buyers that have been waiting more than half a year for a vehicle to come in for them? What have the folks at this dealership been doing this entire time? Put at least one person on that duty to review buyers!! I was then informed that since I’ve been waiting for so long, they would discuss my particular case with upper management (Brion Stapp, Art Sapp, Clint Stapp, and Robert Stapp) to see if they can make an exemption. Well come to find out, these owners/management staff don’t care that I’ve been waiting for so long and gave up a large chunk of money (and time) to their dealership for 9 months. They no longer wanted to consider me as a potential buyer/customer and simply wanted to return the deposit that I made. During this long wait period, I could have used this money for SO many other things in life or simply invested it, where I could have made a higher return rather than simply to have my money returned while we undergo record high inflation (meaning it no longer holds the same value). Shame on this leadership team and shame on their lack of operations. I hope they hold a dealership wide meeting and LEARN from this mistake as this negative review is a reflection of their lack of oversight on their processes. More

Great response from the contact person there. Helping with my research at this point and still considering. Helping with my research at this point and still considering. More

Super pragmatic, no nonsense, from sales rep (Louis) through management (Stapp Family)! Salesman expertly handled all aspects of the sales process, including financing and new car orientation. through management (Stapp Family)! Salesman expertly handled all aspects of the sales process, including financing and new car orientation. More