Stapp Interstate Toyota

Sales person was great and I would give him a 5-star personally. But the car needed $1300 in work as soon as we got home! The power steering went out completely on the car while my son was driving it in personally. But the car needed $1300 in work as soon as we got home! The power steering went out completely on the car while my son was driving it in the mountains. We drive mountain passes in CO and could have had a really bad accident as it was super hard to navigate this huge car without power steering. Car supposedly went through a 70 point check by their service department. The mechanic who fixed it said any mechanic worth his salt would have never missed that. We thought by buying a used car directly from Toyota it would be a good experience mechanically. Boy did we get that wrong! We knew it was an older car but we trusted their assessment provided to us in writing. It was either not accurate, not completed, or completely a lie. I would not trust this dealership. More

Contacted me after inquiry. I responded back with my information. I never heard from them again since then. It has been more than a week. information. I never heard from them again since then. It has been more than a week. More

Received a call almost immediately after submitting an inquiry into the price of a new Toyota, so excellent responsiveness. As far as getting useful information from the dealership, let's just say it too inquiry into the price of a new Toyota, so excellent responsiveness. As far as getting useful information from the dealership, let's just say it took a while to get an answer. Long story short, I'm told the vehicle is available but it will be marked up thousands of dollars over MSRP. Any dealership charging over MSRP for a new vehicle deserves low marks. You can argue a car is a consumable good, but for those of us who need a vehicle in order to get to work, etc., it is a necessity and this is a form of opportunistic price gouging. More

DONT BUY or use service department. Went in for strut replacement, truck came back with huge braking system failure. I have reported them to Secretary of State at 303-205-5600. They have received several replacement, truck came back with huge braking system failure. I have reported them to Secretary of State at 303-205-5600. They have received several reports about this dealership, the owner/ principal Brian Stapp, service manager ( idiot) Ryan, who is responsible for tampering with braking system. Per another dealership. My brakes won’t disengage, brake lights always on, 3 braking light warning flash, check engine light on, pre collision light flashes. 33,000 miles, only owned it 4 months, under warranty. How fair is this ? More

Terrible customer service! We tried buying a new vehicle here during the lockdowns before the shortages started and getting them to simply answer the phones should have been our first clue to runaway. Ende here during the lockdowns before the shortages started and getting them to simply answer the phones should have been our first clue to runaway. Ended up shipping our new Toyota in from a California dealership due to their ineptness. We tried to use their service department with the new vehicle and they declined to repair a issue under warranty claiming "we only do mechanical repairs". More

2020 Camry with 3000 miles on it.Unknown Emergency light comes on that is not found in manual.Unable to bring Car in for 2 weeks!Or I can go somewhere else and pay out of pocket!That is no way to treat your comes on that is not found in manual.Unable to bring Car in for 2 weeks!Or I can go somewhere else and pay out of pocket!That is no way to treat your customers. When you are buying your car they treat you like Gold,1st time you have a problem they could care less!Bad Service.. More

Anthony was very flexible and went out of his way to pick us up at the airport. The car was ready to go when we arrived and the paperwork went smoothly. I would highly recommend this dealership. us up at the airport. The car was ready to go when we arrived and the paperwork went smoothly. I would highly recommend this dealership. More

I apologize in advance, this is long but if you are looking for a place to have your Toyota serviced you should read it! After having my 2020 Camry for about 5 months, I noticed that the drivers windo looking for a place to have your Toyota serviced you should read it! After having my 2020 Camry for about 5 months, I noticed that the drivers window was rolling up slower than normal and sometimes didn't go up 100%. I figured I would have it looked at the next time I took my car in for an oil change. On 6/4 while leaving for work, I rolled the window down to get rid of a little dew and rolled it back up when it fell slightly out of alinement and would not go up. Since I was on my way to work, I grabbed a towel to cover the window and caught a ride with my husband. I called for an appointment as soon as Stapp opened, next available was 6/15 @ 7am. On 6/15 I dropped my car in the after hours area, towel over the window as it had been for the last 11 days. At 8am I get a call from Lupita (my service advisor) letting me know that they are taking my car back to look at the window and asking me if I have had any body work done to the car, I tell her no, Stapp is the only place I have had my car serviced since I bought it in November. She tells me she will get back to me soon with info. By 2:30 I have not received a call so I leave her a message asking when my car will be ready. An hour later I have a message from her stating that they can tell that I had some improper body work done on the car by the overspray on my window and therefor they will not warranty the window repair! I have no idea what she is talking about so my husband and I decide to just drive down and have a look. Sure enough, there is something whiteish on the window, up in the corner area about the size of a dime, in an area that would have been tucked up into the window seal if the window was rolled up. I have never seen this before and have no idea what it is or where it came from. Lupita also has me feel the paint on the driver door (covered by a towel for 11 days) vs. the paint on the back door. I tell her I was unable to wash the car with the window down, it's dirty! I ask what I need to do to handle this situation and Lupita takes my in to see Ryan Zamudio, the service director. I tell him again that Stapp is the only place I have taken my car. Ryan tells me that since I didn't buy it from them, I will need to contact the dealership I bought it from for their service records because if something happened on their lot, they need to cover this repair. He tells me that they are required to disclose any damage that happened on their lot but that sometimes dealerships are shady about it. I know that nothing was disclosed to me when I bought the car so if there was damage at the lot, why in the world would they both disclose now and admit not disclosing? My hopes are not high for this call but I make it anyway. To my surprise, the general manager at Stevinson Toyota East was extremely helpful! I sent him an email with the vin and got a return call within an hour! He apologized that they actually didn't have any service records on my car at all because their dealership did not take original delivery from the manufacturer, which is when the service records would have started. He told me that they don't share records between dealerships but that the car was a dealer trade from...Stapp Toyota! Yep, that is correct, the dealership that is making me run down all this information is the one that should already have it! I make the call to Lupita with the info I have and her response was that of course they are going to tell you that if they think they are going to have to pay from repairs! I let her know that obviously I did not disclose why I am looking for the records and forward her my email as proof. At this point she decides that she should maybe do a little research on her end, she'll get back to me. I don't hear anything from her on Thursday, Friday she calls to let me know that they went a head and pulled the "jacket" from my door and can see that there was no damage so they are going to cover the repair under the warranty. They have to order the part so of course my car isn't ready until Tuesday of the following week. On previous inquiry/pick up of my vehicle, I have always had to wait for "my service advisor" this time however, Lupita passed me right off and didn't acknowledge me. There was no apology and no explanation. I can 100% understand Stapp questioning me about a mark on my window but I would expect them to have done their own research before accusing me of having improper work done and sending me on a wild goose chase for information they already have. Seems to me that it was easy enough for them to check to see that there was no previous damage and I'm sure they were reimbursed by Toyota anyway. I didn't deserve their crappy attitudes and accusations. I wish I lived closer to Stevinson Toyota East, I was pleasantly surprised by Steve Bear's helpfulness. More

Outstanding service on my 2006 Toyota Corolla. Bumper to bumper maintenance - over $1000 for all services provided. Well worth it. Car runs like new and renewed confidence in motor, transmission, steering, bumper maintenance - over $1000 for all services provided. Well worth it. Car runs like new and renewed confidence in motor, transmission, steering, brakes, tires, etc...all fluids and filters and misc. items. Great service consultant work by Josh Hashman and mechanic maintenance work by Frank. Excellent support with Lyft ride home and pickup. I am an engineer, and not easily impressed by mechanical work unless it is the best...this was. More

Very clean Business and easy to deal with. It took me 2 months to find a car so I encountered many different sales people. But at Stapp Erin was really a pleasure to work with her. She is classy and know months to find a car so I encountered many different sales people. But at Stapp Erin was really a pleasure to work with her. She is classy and knowledgeable and fair and swear to God honest. She didn’t rush me to make a decision she didn’t pressure me to buy some thing I didn’t want and I actually felt relaxed I’m comfortable working with her. If you’re looking for a car I suggest you Ask for Erin to help. You will believe me then! More