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Star Chrysler Dodge Jeep Ram of Big Spring

Big Spring, TX

4.6
210 Reviews
Call Dealership (432) 606-6200

821 W Interstate 20

Big Spring, TX

79720

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210 Reviews of Star Chrysler Dodge Jeep Ram of Big Spring

January 22, 2026

They take very good care of me in the service department. Kendra at the desk was very friendly and helpful. More

by Brent
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
January 19, 2026

Brought the vehicle in for a timing issue. They kept the vehicle for about 30 days replace the fuel pump and I still have the same issue. I suppose I will see if they properly rectify the main More

by lance.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenrda Williams
Report | Print
January 02, 2026

Was misquoted a price over the phone, $90. Difference. Went ahead and had it serviced. Had to return my truck as the tech spilled oil all over my engine compartment normally not a big deal but More

by Tbell176tbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for taking the time to share your experience. We sincerely apologize for the pricing misquote and for the condition of your vehicle following the initial service—especially on a new truck. That is not the level of attention to detail we expect from our service department, and we understand why that was disappointing. We do appreciate you allowing us the opportunity to correct the situation, and we’re glad our Service Manager was able to address your concerns, ensure your vehicle was properly cleaned, and help you find a maintenance plan that better fits your needs. Your feedback has been shared with our team so we can prevent this from happening in the future. Thank you again for your patience and for giving us the chance to make it right.

January 02, 2026

The service representative was. Exceptionally courteous and professional. The required maintenance was accomplished quickly. I would highly recommend them for anybody needing mainte More

by traveldog57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the kind review and for choosing Star CDJR of Big Spring for your vehicle maintenance needs. We’re glad to hear our service representative provided courteous and professional care and that your maintenance was completed efficiently. Providing reliable, high-quality service to customers in Big Spring, TX and the surrounding West Texas area is always our goal. We truly appreciate your recommendation and look forward to assisting you again at Star CDJR of Big Spring Service Department.

January 01, 2026

I thought I would never buy another Chrysler after dealing with the dealership in Midland Tx. But after dealing with the Big spring group, they definitely changed my mind!! They were nice, fast and pr More

by rachel.lively77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for sharing your experience and for giving us the opportunity to earn your trust. We’re glad our team at Star CDJR of Big Spring was able to provide a fast, professional, and positive experience. Serving customers in Big Spring, TX and West Texas with respectful, reliable service is always our goal. We truly appreciate your kind words and look forward to helping you again.

December 17, 2025

This place has gone from bad to worse. Over charging for parts. Not looking after their customers. Lack of empathy. I'll not buy another vehicle from any Star business ever. More

by tshank61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling disappointed, as this is not the level of care we want any customer to feel they received. Our team did have the opportunity to evaluate your vehicle and review the recommended service options with you. While you ultimately chose to decline the repairs, we respect every customer’s decision and want all guests to feel informed and comfortable throughout the process. Our pricing reflects OEM-approved parts and the expertise of manufacturer-certified technicians, which helps ensure repairs meet factory standards for safety and reliability. Your comments regarding customer care have been shared with our leadership team as we continue to improve communication and overall service experience. We appreciate you taking the time to provide feedback.

December 13, 2025

I truly have nothing negative to say about it. Not one person made me anxious or feel pressured, and every single person we encountered welcomed us as if we were family. More

by michelledbox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Scharbrough, Von Manoukian, Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you so much for the kind words and for choosing Star CDJR of Big Spring. We’re happy to hear our team made you feel welcomed and comfortable throughout your visit. Creating a pressure-free, family-style experience for our Big Spring, TX customers is very important to us. We truly appreciate your feedback and look forward to serving you again

December 05, 2025

Kendra and Juan were GREAT! I even met the man who did the work on my car. Best service department I've ever used. So worth the drive from San Angelo. Will definitely be back!! More

by pitahulagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan and the mechanic, Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you so much for the great review and for making the drive from **San Angelo** to visit **Star CDJR of Big Spring**. We’re thrilled to hear that Kendra, Juan, and our service technician provided such a positive experience. Delivering top-quality service and personal care is our goal for every customer, and we truly appreciate your trust and your recommendation. We look forward to seeing you again!

December 04, 2025

Star Dodge is always easy to communicate with and fast at getting my truck in and out when needed More

by anastasiatheobald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great feedback and for choosing **Star CDJR of Big Spring**. We’re glad to hear our service team provided fast turnaround times and clear communication. Taking care of our **Big Spring, TX** customers efficiently and professionally is always a priority. We appreciate your continued trust and look forward to serving you again.

December 03, 2025

Had good service. The service department treated me well Well go to them in l have any problem More

by hortonbc57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for your review and for choosing **Star CDJR of Big Spring**. We’re glad to hear you were treated well by our service department. Providing reliable, professional service to our **Big Spring, TX** customers is very important to us. We appreciate your trust and look forward to helping you again whenever you need us.

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