Star Chrysler Jeep Dodge Ram - Service Center

Brake ans rotor service appointment As one of your loyal customers and the closest Chrysler service shop to me, I have coming to your shop for a single required maintenance service for y As one of your loyal customers and the closest Chrysler service shop to me, I have coming to your shop for a single required maintenance service for years. My dodge Journey in 2008/ 2009 was from you and then my Chrysler 200 2015 purchased under my spouse from you as well ..without mentioning 3 others vehicles purchased for friends . Just to summarize my loyalty to your dealer. However, recently, with my spouse car (Chrysler 200 2015 ) that need couple services (front and rear brakes/ rotors ) , I had hard time communicating with the service center. At the first, I went there on Wednesday the 11th at around 4pm - 5pm and waited for about 20mn to finally speak with Theresa a very nice service advisor who was soo busy to get me an ESTIMATE on this required service above. She simply recommend me to call her back the next morning and she will be glad to give me an ESTIMATE. Unfortunately, the next day, inwas placed on hold for over 5mn when I tried to reach her twice that morning. As I understand that she must be busy, I drove back there for the ESTIMATE. But again, she apologized about that hectic day the shop had. So i had to leave and take my car to Marvis Discount Tires shop in elmont by my place to have the service done. Unfortunately, the service couldn't be entirely completed because for some reason they couldn't remove the rear driver side bottom caliper bolt in order to place the new rotor. Mavis recommended that I go back to Chrysler dealer to just replace that caliper bolt then return to them to complete the work I paid them off for. So going back to Chrysler on Saturday 13th at arround 10am, I explained the situation to luis or lou (I don't know the right spelling) from service, he asked me to confirm with part that they have the part. Unfortunately, since service didn't have it and ordered to have my part arrived at your facility Today Tuesday, Lou asked me to simply come back today Tuesday morning and drop my car off. So after spending over 1h15 mn on Saturday by Lou who was extremely busy and the only one, I had to go back to your shop this morning at 9am. This time , I finally got taking care of in less than 10mn by Theresa. However, she simply and nicely told me to leave my car and come back tomorrow because the shop has about 85 cars ahead of me. I was not happy about it because, this is only car my spouse has, and she work in hauppauge 1h15 away from home. I have to give her my car while i have been taking the bus . With that being said, I don't ask your service to prioritize my car over others but I think going back and forth for almost a week after all the waiting I went through, I don't think I deserve this for only changing one caliper bolt(and the inspection that due). So I understand that you have some very nice associates such as Theresa and Lou but improving the service by working on the time management should help everyone (your service center and your customers) Thanks PS I even have a 70k or 75k service due; however, I was afraid to have them do it because I didn't want them to tell me I have to wait 2 days. So I simply left my car there for inspection and replace the caliper bolt. Unfortunately, I had to walk for over 1h30mn to my house . But , frankly I was expecting it from my previous visits. More

My Wrangler ticking sound wasn't fixed I was told to bring my Wrangler back when the ticking sound was louder because they could not pinpoint where it was coming from and it's very noticeab I was told to bring my Wrangler back when the ticking sound was louder because they could not pinpoint where it was coming from and it's very noticeable. but I research this and this is a common ticking sound on the wranglers so I now have to go to another dealer to see if they can fix my Wrangler. And my Wrangler is still under warranty More

Customer Service I have been servicing my car here for a very long time. The services reps know me by name and they really take care of me and my car. I have been servicing my car here for a very long time. The services reps know me by name and they really take care of me and my car. More

Oil change tire rotation My service could been better after learning that my car had already been finish an half an hour before some told me which was a mechanic And then wa My service could been better after learning that my car had already been finish an half an hour before some told me which was a mechanic And then waited about another 20 minutes before someone picked up the car after they called it over the PA system to pick up my car and they took 15 20 minutes and is sitting in the lot it could have been better . More

You ask to many unnecessary questions am not happy wit the s Came to pick up my truck customer service representative was too busy on the phone talking to another customer for almost 30 minutes before anyone cou Came to pick up my truck customer service representative was too busy on the phone talking to another customer for almost 30 minutes before anyone could recognize I'm standing there More

Very good experience. So like most people I was hesitant about bringing my vehicle in for service. My 2018 Cherokee TH needed to be looked at for some noise in the front en So like most people I was hesitant about bringing my vehicle in for service. My 2018 Cherokee TH needed to be looked at for some noise in the front end and a power seat problem. I did a search for reviews on Star Jeep Chrysler and they seemed pretty good. The Service advisor named Teresa or Terry also had the best reviews. So I made an appt, dealt with Teresa and I'll tell you my experience was great. Teresa kept me updated as I was waiting for it. The tech who worked on my car , Carlos was also very good. We went for a test drive after he did some adjustments just to make sure the noise wasn't present anymore. He also went over the programming of my drivers seat with me. All in all it was a perfect experience. Thank you Terry and Carlos you now have a permanent customer. More

Very nice I got what I needed fix . Terry was very helpful and very nice ! I’ve been going for almost 5.5 years now , to service my Fiat I got what I needed fix . Terry was very helpful and very nice ! I’ve been going for almost 5.5 years now , to service my Fiat More

Over priced services I was overcharged for a service to my vehicle and I was made to wait for over 6 hours. I am very dissatisfied and disheartened about being ripped off I was overcharged for a service to my vehicle and I was made to wait for over 6 hours. I am very dissatisfied and disheartened about being ripped off by your company. More

Okay. Finished the repair within a day. Angela is great. The service was okay. It took a while to get my vehicle when I went to pick it up. They were helpful and reached out when it was f Angela is great. The service was okay. It took a while to get my vehicle when I went to pick it up. They were helpful and reached out when it was finished More

Service from xxxx Teresa, the service advisor goes above and beyond for the customers and does the work of 5 people. The problem I have is that nothing is fixed that is Teresa, the service advisor goes above and beyond for the customers and does the work of 5 people. The problem I have is that nothing is fixed that is claimed to be fixed, even after several trips into the service department. And my once smooth running quiet car now sounds like a freight train. Their knowledge of car repair is minimal if any at all More