I preferred to go to Galpin or Vista. However, I needed a new engine and Star was closest to mechanic. Star matched price from Vista, however, they could not deliver as promised. Engine had to be built at manufacturer. Ok I can understand if there was to be delay due to that. However, delays kept mounting. In the meantime I have a rental car. Star was unwilling to work with me about providing alternate transportation, cover rental costs or anything. Whenever I called, they had to "get back to me". Which they NEVER did. There had been THREE delays in delivery. No apologies, no offers of compensation. I had no guaratee that there might be more delays, and be kept hanging. Customer service is below the 1 rating. They are not willing to go the extra to provide customer service. If they were willing to assist, we may have stuck it out. They didn't, As a result, we cancelled our order and went elsewhere. My mechaninc and I will never deal with them again. They do not exist to us anymore, and we will not recommend this establishment to anyone for anything. Avoid this place.
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