About Us
Copyright 2014 DR Media Holdings, LLC
Search

Star Ford Lincoln

1100 S Brand Blvd, Glendale, California 91204
Sales: (800) 239-0755
Service: (818) 502-1901

Makes: Ford|Lincoln|Service Center
 
0% Recommend

Overall Rating 1

8 Lifetime Reviews

Write a Review
Star Ford Lincoln
8 Lifetime Reviews
Star Ford Lincoln Info
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.

Nearby Certified Dealers

Galpin Ford

334 Lifetime Reviews

Read Reviews
Cerritos Ford Lincoln

187 Lifetime Reviews

Read Reviews
8 Dealership Reviews
Filter Reviews By:


Reason For Visit
Service

"DO NOT GO HERE"

I preferred to go to Galpin or Vista. However, I needed a new engine and Star was closest to mechanic. Star matched price from Vista, however, they could not deliver as promised. Engine had to be built at manufacturer. Ok I can understand if there was to be delay due to that. However, delays kept mounting. In the meantime I have a rental car. Star was unwilling to work with me about providing alternate transportation, cover rental costs or anything. Whenever I called, they had to "get back to me". Which they NEVER did. There had been THREE delays in delivery. No apologies, no offers of compensation. I had no guaratee that there might be more delays, and be kept hanging. Customer service is below the 1 rating. They are not willing to go the extra to provide customer service. If they were willing to assist, we may have stuck it out. They didn't, As a result, we cancelled our order and went elsewhere. My mechaninc and I will never deal with them again. They do not exist to us anymore, and we will not recommend this establishment to anyone for anything. Avoid this place.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Tom in parts department
More

Did you find this review helpful?

Yes


Reason For Visit
Service

"Arrived at services department at 9:00am. Bill came out..."

Arrived at services department at 9:00am. Bill came out to help us, signed us in, and assured us he would call us with a diagnosis "late morning, early afternoon." When we got there and they asked what was wrong with my car we told them that it wasn't starting and the battery was most likely dead (along with other things wrong with it). My dad and I were waiting for the call all day. It's 2:00pm. We call in to the dealership asking to speak with someone from the services department, but "no one is available in that department" was all we kept getting. Finally I look up Bill's extension and call him directly. He immediately answered even though "no one is available in that department." I ask why I haven't heard from him and his reply was "what time did I say I would call? I don't recall." He then proceeded to tell me what his "technicians thought" was wrong with my car. It's already 4pm and they don't have an actual diagnosis for the car because "we think your battery is dead and your ugh low on gas", and they have not started work on my car. Even though there was no diagnosis for my car because even though they are a dealer they can't jump my battery, Bill here still tried charging me the $150 diagnosis fee. Because these guys (ESPECIALLY BILL) are extremely unhonest, I had to leave my car there overnight. A whole days work wasted. I would not recommend this dealer to anyone. They will fool you with their kindness (ESPECIALLY BILL) and try to get you to pay fees that don't apply!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Bill Olejnik
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"All in all, the staff here are not pushy, and that's..."

All in all, the staff here are not pushy, and that's good. Their inventory availability is horrible though, so if selection is a problem, so is this dealership. I don't want to hear "I can get it for you" when any dealership can get it for me. Another impression I got from them is that they just dont have it together, they're running kinda rough and inconsistent.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

various
More

Did you find this review helpful?

Yes


Reason For Visit
Service

"I had a check Ang. Light on I ask to fix it I got a..."

I had a check Ang. Light on I ask to fix it I got a call from the service guy he said it was a sensor and the spark plugs and wires I ok the work when I pick up my car they toll me it was the computer and they had to Oder the part one week later I pick up my car and then one month later my car Brock down in the fwy I had to take the car in I was tolled it was the computer I had just replace they use old parts at this dealer and now two month later my car Brock down one more time it is the computer

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Charly Garcia
More

Did you find this review helpful?

Yes


Reason For Visit
Service

"on january 5 you put a new transmission in my 05 explore..."

on january 5 you put a new transmission in my 05 explore said it needed it 3700 which seemed fair but now the truck is doing the same thing why don,t you train your guys i work in ac and ref. was trained to do that job charlie garcia is good guy and can only go by what is said i,ve been customer for ten years screw me once shame on you

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

charlie garcia
More

Did you find this review helpful?

Yes


Reason For Visit
Sales

"Great experience. Love my car, love my price, love my..."

Great experience. Love my car, love my price, love my monthly payment. My credit isn't the greatest but these guys took some money off to get me down to the monthly payment that I wanted. They have new management and salesmen too. I was actually Brandon's first customer ever and as a tradition I got to cut his tie in half. A+ for Pasadena Ford.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Brandon, Mike, and Tom
More

Did you find this review helpful?

Yes
 
1


Reason For Visit
Sales

"Went there to negotiate the price of a car I was..."

Went there to negotiate the price of a car I was interested in. After the typically patronizing "Don't worry about the price, man. We'll take care of it!" they had me sign a piece of paper(not a contract) promising to buy today as a "negotiating tool" for the manager to meet my offer. They then tried to strong-arm me into signing the paperwork immediately and when I wouldn't, saying I would be back with a check in a few days, they threatened me saying I had agreed to the deal and I couldn't change my mind. The supposed manager, Jason, was incredibly rude and beligerent. High pressure tactics; rude staff; a guy who presented himself as the "director" but actually worked for a promotion company; slickly trying to make me agree to finance with them and at a higher APR; threatening me with piece of paper I had signed. You name it. A car buyer's worst nightmare. Run! don't walk away from this place! Don't even go on their lot or give them any personal info. Absolutely unprofessional, rude and unethical service.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Dave, Jason, Mike
More

Did you find this review helpful?

Yes
 
3


Reason For Visit
Sales

"This is the worst place ever. I had 30,000 cash in hand..."

This is the worst place ever. I had 30,000 cash in hand to buy a Hybrid Escape and the ridiculous stereotypical tanned sales man with wavy slick hair was first of all offensive and second of all incompotent. He started off lecturing me about how an idealist like myself was incapable of understanding American Capitalism and therefore was not meant for this car that they marked up $5000. As if that wasn't offensive enough he proceeded to try and sell me a non-hybrid vehicle on the lot. Then after I decided this was the wrong place the pedantic loser decided to call out his ass. manager who came out just to tell me he had the same story. These bozos are why Ford sucks.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

ASSociate Managers etc.
More

Did you find this review helpful?

Yes
 
4
1
1 - 8 of 8 results

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory