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Star Ford Lincoln

1.5

11 Lifetime Reviews

1100 S Brand Blvd, Glendale, California 91204 Directions
Sales: (800) 239-0755

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11 Reviews of Star Ford Lincoln

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November 11, 2016

"total ripoff pricing"

- dcabajia

Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.

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Recommend Dealer
No
Employees Worked With
Charlie Garcia
October 15, 2016

"If I cold rate with zero stars I would...."

- jgillick

Sales: I tried to purchase a vehicle in April from Star Lincoln in Glendale, CA without avail. I went in with printout of the same vehicle (identically equipped) from a local competitor with similar miles and said "If you could come within $500 of this price, I would rather purchase from Star as it is closer to my home." They tried to explain that it is not the same vehicle when was clearly the same except for the color (black vs. red). I am a realist and understand not all deals can be made based on a number of variables. They did not want to make the sale, so I purchased from Vista Lincoln (GREAT dealership!) that evening. Fast forward approx. 30 days ..... Service: I took the vehicle I purchased in for service as there was a suspension/steering issue. They said they fixed the issue and replaced a strut. After getting it home (nearly 10 days later), one issue was fixed and another created with the steering. I brought it back that week and another part was replaced. Got it home and the same issue was there (approx. 10 more days later). I made an appointment, brought it back and another MAJOR part was replaced. Got it home, same issue existed. By the sixth time I brought it back (yes, 6th!), and after being in one of their loaner cars for over 30 days between May 1 and September 30), I was told "the noise/feeling is normal." This was after multiple service advisors and the service manager (Manny) all sat in the vehicle and agreed prior to taking the vehicle in that there was an issue. It took a call to Lincoln customer service to start a complaint process to get anything moving forward. The General Manager at Star Lincoln in Glendale, CA and I connected and he asked if I could bring the car by so he could personally drive the vehicle (Alex). He was very nice and genuinely seemed as if he cared. I drove to the dealership and he drove the vehicle and agreed there seemed to be an issue as he never felt steering like mine in another vehicle. He asked what he could do as I explained that I had an appointment to bring the vehicle to another dealership for another opinion. He said he wished he could have one last shot at it as he would "personally oversee the repair." Again, he seemingly seemed like he wanted to figure it out, I agreed and he whisked me off to service and put me in a loaner minutes later. Approx. seven (7) days later, he informed me that the issue was "normal" like the tech and Service Manager said. He was very nice about it, but I knew he was wrong and was nearly infuriated and frustrated at that point. In my mind, Lincoln would never be able to compete against the other luxury brands with dealerships like Star and I gave up. I wasted enough valuable time and was on my way to trading the car in for a Lexus which is what it replaced. I never had such an issue with Lexus (or Audi, Nissan, Honda, Chevrolet, Infiniti, etc.). After sharing my disbelief with my assigned customer service representative, she suggested that I bring the vehicle to another dealership for one last opinion as her hands were tied (at this point, I was ready to go to arbitration per the Lemmon Laws in California and actually started filling out the paperwork). I chose to give it one last try and brought it to Advantage Lincoln in Duarte, CA, where they took me in with open arms. After actually listening to what I had to say, they found the part that was causing the issue and replaced it. Less than one week later, I had the car back and guess what, it was fixed! Moving forward, I am driving 25 miles out of my way to service our two Lincoln vehicles at Advantage as they earned my trust, respect and ultimately, my business. While all this was happening, I had my wife's vehicle in for service at the same time (we were expecting our first vehicle back by this time) which is under factory warranty. They did find that her battery was weak and needed a replacement, but wanted to charge us over $160 to replace it. Had my wife picked up the vehicle, she would have paid, but luckily I asked "why would we pay when it is under warranty?” It turns out the service manager did not check to see if it was under warranty. Really? At the end of the day, Star Lincoln in Glendale, CA has fundamental communication and systems challenges to overcome as they are greatly flawed. Things happen in business, I get it. This situation was simply ridiculous, avoidable and probably due to the laziness of people who did not want to take the time to find the real issue. After reading a number of reviews on this dealership, it seems to be a common thread. I can say that Vista Lincoln was GREAT to deal with on a purchase. As a person that has owned 24 vehicles in my lifetime, I have seen the good and the bad from the Midwest to West Coast. Vista Lincoln was open, honest and genuine from the get go. Not like Star Lincoln in Glendale, CA. I can also say that based on my experience with dealership service departments, Greg at Advantage Lincoln in Duarte, CA is world class. He communicates with the customer, provides updates and is honest about his findings. Not like Star Lincoln in Glendale, CA. He earned my trust to the pint that I said “If you tell me the issue is normal as Star Lincoln in Glendale, CA stated, I will admit I am wrong an 10 dozen doughnuts to the Star Lincoln in Glendale, CA service department as an apology (I can admit when I am wrong).” As you read above, I did not have to buy the doughnuts as Advantage Lincoln in Duarte, CA found the issue on the first try. I would not recommend Star Lincoln/Ford in Glendale, CA in any capacity. Buyer beware.

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Recommend Dealer
No
Employees Worked With
Alex, Manny, Terry (these three primarilty).
January 24, 2015

"Wiper blade turn indicator light debacle"

- Kittymac

20 mins job took 7.5 hrs; lying and loss of my truck n trunk cover. Promised after 48 hr time period to rekey trk ( that day)! Almost 2 wks later still no key n my trk still not re-keyed! Lied to by mechanic n management!

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No
Employees Worked With
General Mngr Tom Swire n Ass't John Garcia
April 08, 2014

"DO NOT GO HERE"

- scrocks

I preferred to go to Galpin or Vista. However, I needed a new engine and Star was closest to mechanic. Star matched price from Vista, however, they could not deliver as promised. Engine had to be built at manufacturer. Ok I can understand if there was to be delay due to that. However, delays kept mounting. In the meantime I have a rental car. Star was unwilling to work with me about providing alternate transportation, cover rental costs or anything. Whenever I called, they had to "get back to me". Which they NEVER did. There had been THREE delays in delivery. No apologies, no offers of compensation. I had no guaratee that there might be more delays, and be kept hanging. Customer service is below the 1 rating. They are not willing to go the extra to provide customer service. If they were willing to assist, we may have stuck it out. They didn't, As a result, we cancelled our order and went elsewhere. My mechaninc and I will never deal with them again. They do not exist to us anymore, and we will not recommend this establishment to anyone for anything. Avoid this place.

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Recommend Dealer
No
Employees Worked With
Tom in parts department
March 10, 2014

"Arrived at services department at 9:00am. Bill came out..."

- voner_17

Arrived at services department at 9:00am. Bill came out to help us, signed us in, and assured us he would call us with a diagnosis "late morning, early afternoon." When we got there and they asked what was wrong with my car we told them that it wasn't starting and the battery was most likely dead (along with other things wrong with it). My dad and I were waiting for the call all day. It's 2:00pm. We call in to the dealership asking to speak with someone from the services department, but "no one is available in that department" was all we kept getting. Finally I look up Bill's extension and call him directly. He immediately answered even though "no one is available in that department." I ask why I haven't heard from him and his reply was "what time did I say I would call? I don't recall." He then proceeded to tell me what his "technicians thought" was wrong with my car. It's already 4pm and they don't have an actual diagnosis for the car because "we think your battery is dead and your ugh low on gas", and they have not started work on my car. Even though there was no diagnosis for my car because even though they are a dealer they can't jump my battery, Bill here still tried charging me the $150 diagnosis fee. Because these guys (ESPECIALLY BILL) are extremely unhonest, I had to leave my car there overnight. A whole days work wasted. I would not recommend this dealer to anyone. They will fool you with their kindness (ESPECIALLY BILL) and try to get you to pay fees that don't apply!

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Recommend Dealer
No
Employees Worked With
Bill Olejnik
November 09, 2012

"All in all, the staff here are not pushy, and that's..."

- iSteve

All in all, the staff here are not pushy, and that's good. Their inventory availability is horrible though, so if selection is a problem, so is this dealership. I don't want to hear "I can get it for you" when any dealership can get it for me. Another impression I got from them is that they just dont have it together, they're running kinda rough and inconsistent.

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No
Employees Worked With
various
July 28, 2011

"I had a check Ang. Light on I ask to fix it I got a..."

- John12

I had a check Ang. Light on I ask to fix it I got a call from the service guy he said it was a sensor and the spark plugs and wires I ok the work when I pick up my car they toll me it was the computer and they had to Oder the part one week later I pick up my car and then one month later my car Brock down in the fwy I had to take the car in I was tolled it was the computer I had just replace they use old parts at this dealer and now two month later my car Brock down one more time it is the computer

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Recommend Dealer
No
Employees Worked With
Charly Garcia
January 30, 2011

"on january 5 you put a new transmission in my 05 explore..."

- refertec

on january 5 you put a new transmission in my 05 explore said it needed it 3700 which seemed fair but now the truck is doing the same thing why don,t you train your guys i work in ac and ref. was trained to do that job charlie garcia is good guy and can only go by what is said i,ve been customer for ten years screw me once shame on you

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No
Employees Worked With
charlie garcia
May 13, 2008

"Great experience. Love my car, love my price, love my..."

- GGPLEXUSIS300

Great experience. Love my car, love my price, love my monthly payment. My credit isn't the greatest but these guys took some money off to get me down to the monthly payment that I wanted. They have new management and salesmen too. I was actually Brandon's first customer ever and as a tradition I got to cut his tie in half. A+ for Pasadena Ford.

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Recommend Dealer
Yes
Employees Worked With
Brandon, Mike, and Tom
July 15, 2007

"Went there to negotiate the price of a car I was..."

- GunNut84

Went there to negotiate the price of a car I was interested in. After the typically patronizing "Don't worry about the price, man. We'll take care of it!" they had me sign a piece of paper(not a contract) promising to buy today as a "negotiating tool" for the manager to meet my offer. They then tried to strong-arm me into signing the paperwork immediately and when I wouldn't, saying I would be back with a check in a few days, they threatened me saying I had agreed to the deal and I couldn't change my mind. The supposed manager, Jason, was incredibly rude and beligerent. High pressure tactics; rude staff; a guy who presented himself as the "director" but actually worked for a promotion company; slickly trying to make me agree to finance with them and at a higher APR; threatening me with piece of paper I had signed. You name it. A car buyer's worst nightmare. Run! don't walk away from this place! Don't even go on their lot or give them any personal info. Absolutely unprofessional, rude and unethical service.

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Recommend Dealer
No
Employees Worked With
Dave, Jason, Mike
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