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Stateline Auto Ranch Subaru - Service Center

Fruitland, ID

4.3
57 Reviews

57 Reviews of Stateline Auto Ranch Subaru - Service Center

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April 04, 2025

Made an appt for service, when I got there dealer said they didn't have time that day. I drove from Cambridge, so I was not happy about the waste of my time. Had to replace same part that was replaced 6 m More

by SANDYBREWER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT HEAD
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valentino Sanchez
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

I am terribly sorry to hear about the negative experience you had at our dealership. We were able to get your repair done, and it was covered under warranty. Our customers are our top priority and I would like the opportunity to talk with you. Please contact me at your earliest convenience so we can resolve this. Thank you, Marcos Sanchez/Service Manager

April 02, 2025

I have been happy in the past but not so much recently. On my last oil change service 2 air filters were replaced without consulting me first and you charges have greatly exceeded quoted cost and seem exce More

by MWALDRUPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentino Sanchez
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

This is not the kind of experience we seek to provide. Please contact us when you can so we can address this together and rectify this issue. Marcoss@autoranchgroup.com Sincerely, Marcos Sanchez/Service Manager

March 28, 2025

We have been very happy with Stateline Subaru until recently. The new person in the service department needs to spend more time listening to the customer and less time talking about himself and how muc More

by BCHENSHAW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT HEAD
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

we bought new tires there and had to bring them back and they are rough More

by BARBMARTIN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

Thank you for bringing this to our attention. I would like to better understand what the problem was. Can you please contact me at your earliest convenience. Marcoss@autoranchgroup.com Sincerely, Marcos Sanchez/Service Manager

March 18, 2025

Very friendly and courteous. I appreciated seeing the filters and seeing what needed to be done. Thank you ! More

by VICKICRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
March 14, 2025

Robert H was the most knowledgeable, helpful and personable service representative I have dealt with in the 40 years I have had my vehicles serviced at dealerships. I so appreciate the way he thorou More

by Jgambino53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

Thank you for the great feedback. We appreciate your business. Sincerely, Marcos Sanchez/Service Manager

February 15, 2025

Robert was very helpful. He wanted to make sure the problem was taken care of and that we were satisfied. He represented the service department well. More

by PARMAPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

Thank you for taking the time to leave this feedback. We noticed you gave us a 3-star on workmanship. I would like the opportunity to understand what happened in this catagory. Can you please contact me at your convenience at marcoss@autoranchgroup.com Sincerely, Marcos Sanchez/Service Managaer

February 08, 2025

I am very sad that you let Lori go. She WAS that department! Compassionate, friendly, honest, humorous. I will finish out my warranty and take my business somewhere else. I gave 2 s More

by KMLEWELLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiara Meier-Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT HEAD
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

they were fast and friendly. this dealership was much closer than where we baught the car. More

by MADMEL22002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Our 2020 Forrester needed it's 60,000 mile service and since we bought the car there we decided to use Stateline's service facility. All of the personnel were very friendly and helpful. They were receptiv More

by RCANHAM23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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