Benny Boyd Gonzales - Service Center

reflash Refresh my computer so I could back to richmond tx. They said my exhaust was stopped up got home and getting it repaired as I type this message. Refresh my computer so I could back to richmond tx. They said my exhaust was stopped up got home and getting it repaired as I type this message. More

Very pleasant It was very quick and pleasant. Very nice and clean facilities! Very much worth the 45 minute drive to have the service done. Thank you all very much! It was very quick and pleasant. Very nice and clean facilities! Very much worth the 45 minute drive to have the service done. Thank you all very much! More

Great customer service! The Benny Boyd staff were very professional and customer oriented. They provided excellent customer service and the service group seemed very knowled The Benny Boyd staff were very professional and customer oriented. They provided excellent customer service and the service group seemed very knowledgeable of parts and service required to my vehicle. Everyone there was attentive and responsive to my needs and concerns. They performed high quality of work on my vehicle and I would recommend this group to others. More

Tire repair with Express 5 warranty FIRST OF ALL, When I purchased my truck at the Gonzales, TX Benny Boyd October 28, 2015, I was referred by my brother, who by the way, NEVER receive FIRST OF ALL, When I purchased my truck at the Gonzales, TX Benny Boyd October 28, 2015, I was referred by my brother, who by the way, NEVER received his $100 referral fee as promised. Today is March 7, 2016. I purchased the Express 5 warranty with the no-hassle understanding if anything needed repair or replacement, it would be simple and handled at the dealership. I didn't expect to get so much runaround for everything covered. Chip repair had to be sub-contracted. The tire repair turned into a replacement and the Parts/Service manager, David Quinn, insisted I had to pay first, then fill out paperwork for reimbursement. This paperwork was MIA at his office; I was responsible for calling and getting the paperwork. Once I received the paperwork, then he'd be "happy to help fill it out," with me when I'd swing by. I don't live in Gonzales, so swinging by was not an option. One day prior, I scheduled an appointment for the repair, assuming it meant I'd get in the shop before the walk ins. I was incorrect. I was told my warranty covered a rental car in lieu of waiting for my vehicle to be repaired (at time of purchase by their finance personnel). Again I was misinformed. The "appointment " was simply to reserve time with an advisor for my vehicle. Nothing else. As I sat and waited, advisor Kayla Fitch was informing a potential customer that, indeed, they had "loaner cars" for use throughout the day so the customer would be able to do some shopping in town. I was never offered a loaner vehicle. I waited 2 hours for my tire to eventually get replaced, because the plug that I had used to temporarily stop the air leakage made the hole too big to repair. I asked twice for a loaner car: upon arrivAL and one hour later. It was at that time that service Mgr. Quinn informed me it would be only 30 minutes longer. He was wrong too, for it took a full hour longer before I had possession of my vehicle again. Advisor Fitch informed me that my replacement tire would be, "Only $179.95, " a price I wasn't excited about, but understood tires aren't cheap. Once again, price increased by $60 plus once I was at check out. I voiced my confusion and Fitch simply replied, "This is with tax. " I was not at all amused with her false information, lack of communication with this customer, and strong interest in her personal phone at her workstation. After paying, I requested the Service manager. Eight minutes later I voiced my concerns to him, and, of course, he defended his employee, threw his hands up about the paperwork for my reimbursement, and attempted to tell me that they "Do our best to get vehicles out as quickly as possible. " Not so in my case. I called Express 5, spoke with Chris, who disagreed with David Quinn. When I printed out the paperwork for reimbursement, the cover paper clearly states dealership needs to call for payment. Zero stars for Benny Boyd Gonzaes, TX. More

Outstanding!!! Just a great experience! All work done quickly and properly. Vince was just so nice and easy to work with. Absolutely worth the drive from Austin Just a great experience! All work done quickly and properly. Vince was just so nice and easy to work with. Absolutely worth the drive from Austin More

oil change and tire rotation Awesome service and very professional. Did not have to wait very long. Would recommend dealership to others. I will most likely consider any future ve Awesome service and very professional. Did not have to wait very long. Would recommend dealership to others. I will most likely consider any future vehicle services. More

Oil Change Regular oil change. Wait was an hour long, though I wasn't sure why since there wasn't anyone else there. I'm never told how much the oil change will Regular oil change. Wait was an hour long, though I wasn't sure why since there wasn't anyone else there. I'm never told how much the oil change will cost until completed. More

Oil Change Service My husband and I did not want to have to drive all the way up to South Point Dodge and we are so glad to have been able walk into Benny Boyd and get t My husband and I did not want to have to drive all the way up to South Point Dodge and we are so glad to have been able walk into Benny Boyd and get the service we needed without hesitation. Everyone was very helpful, considerate and very polite. We look forward to continue working with Benny Boyd. Thank you so much. More

Great Service I received excellent and friendly service on my recent maintenance visit to Benny Boyd's in Gonzales. The work was timely and efficiently performed, I received excellent and friendly service on my recent maintenance visit to Benny Boyd's in Gonzales. The work was timely and efficiently performed, to my satisfaction. Great work. More

Quick Service No waiting for an oil change and inspection service. Dealer addressed a recall issue at same time and I was out the door in under an hour. Saved on No waiting for an oil change and inspection service. Dealer addressed a recall issue at same time and I was out the door in under an hour. Saved one to three hours at other area dealerships and did not require an appointment. And they washed the truck's exterior. I've never had a Dodge dealership wash the vehicle. Great experience. I will go back for my scheduled maintenance. More