Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Step One GMC Cadillac Fort Walton Beach - Service Center

Fort Walton Beach, FL

4.0
25 Reviews
Call Service Center (850) 809-1868

25 Reviews of Step One GMC Cadillac Fort Walton Beach - Service Center

Sort by
July 27, 2020

First I came in for an oil change. I found I gad 3 recalls. Waited 30 minutes after service. Truck floor was dirty. Not Impressed. More

by Vikinfn
Recommend Dealer
No
Employees Worked With
Not Listed
Report | Print
Jul 28, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

We apologize for your negative experience. Please advise us if there are issues when you are here and we will address them immediately. Feel free to reach out to us at 850-244-5165,ext 218, and advise if the recalls were completed or we need to set an appointment. Thank you.

Jul 28, 2020 -

Vikinfn responded

I made the appointment 2 weeks in advance, somebody should have reviewed my Vehicle and let me know I had recalls. Also the service advisor said I had 48% left on oil change, and asked if I wanted to wait until a later time to change. I said I scheduled an oil change because it was at 30% when I scheduled. It was which was was 28% that day, so that was another issue I had. I spent alot of money on my 2020 Denali, drove from Pensacola to get my first service done at FWB, where I purchased the vehicle. I traded my other Truck because of poor service department. Not a happy customer!

Jul 29, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

I have reviewed this with the service advisors and the service manager. Please reach out to the customer care manager, David ,at the number listed above, with any concerns or issues. We want to re-earn your business.

June 22, 2020

Junior Johnson is a very valuable asset for this dealership , he is very knowledgeable , friendly and caring with the customers . He will go an extra mile to help you to satisfy your needs or will More

by LN
Recommend Dealer
Yes
Employees Worked With
Junior Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 16, 2020

Service was super helpful and accommodated all of my needs. Jared went above and beyond to make sure I had a great experience. Thanks for all of the help everyone. I will be back! More

by Marymadison
Recommend Dealer
Yes
Employees Worked With
JARED JOHNSTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2019

Known Issues prior to sale I purchased a 2016 GMC Canyon (the most expensive vehicle I have ever purchased) only to learn shortly afterwards there were transmission issues. The More

by DanT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service department
Report | Print
Jun 03, 2019 -

Step One GMC Cadillac Fort Walton Beach responded

Hello Dan, I apologize for your negative experience. we will be notified by GM when a remedy is available. Please feel free to reach out to Nick Mallett at 850-244-5165.

December 02, 2016

Very Helpful and Timely repairs I took my vehicle here for an inspection. The service center staff was very helpful and my service was accomplished in a timely manner. I even had an More

by MissMegan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey, Brett, John
Report | Print
1
2
3