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Step One Subaru Fort Walton Beach
Ft. Walton Beach, FL
8 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 8 reviews
August 14, 2025
The GM contacted me today to apologize for poor service that I received for my key. We discussed the issue and he said they cut the emergency key for and would reimburse my time and expenses. That was not that I received for my key. We discussed the issue and he said they cut the emergency key for and would reimburse my time and expenses. That was not necessary but was appreciated. They even offered to deliver the key and reimbursement. To me they above and beyond to correct a problem. More
by Bob bodine
Employees Worked With
Julia Hick
August 12, 2025
Drove from Panama City FL for an appointment to have my key programmed and the emergency key cut. They programmed the key but told me they couldn’t cut the key because the only person who could do that wa key programmed and the emergency key cut. They programmed the key but told me they couldn’t cut the key because the only person who could do that was the service manager. I left very frustrated to have driven two hours for an appointment to have the key made which couldn’t happen. Following that I called to speak to the GM who gave his word to call me back and has not. For a $500 key I would expect at least the courtesy of a call by the GM with an acknowledgement of how idiotic it is that only one person in the dealership can cut a key and an apology and perhaps more, like a tank of gas. Please see update to this review. More
by Bob bodine
Employees Worked With
General Manager
May 28, 2024
I purchased a vehicle on 4/30/24. The sales process was great. My salesperson was very professional. The only problem I had with the sales process was that I was initially told there The sales process was great. My salesperson was very professional. The only problem I had with the sales process was that I was initially told there were two sets of keys to the vehicle. Upon purchase of the vehicle, I was informed that there was only one set of keys. The biggest disappointment with this dealership is post-sales. I have contacted the finance department that handles the tags three separate times to find out when I will receive my tag. I have not received a response from all my correspondence. And no resolution has been given. My temporary tag expires tomorrow, and I have not received my new tag. Nor has the dealership offered to issue another temporary tag. More
by lwsteadman
Employees Worked With
Alston, Jim Ginther
April 23, 2024
Technician completed 27 PT Inspection, Oil Change, Rotate Tires, Alignment, diagnosed and replaced inop sensor for washer fluid, all in two hours. Outstanding Lobby/waiting/show rooms. Very clean, comforta Tires, Alignment, diagnosed and replaced inop sensor for washer fluid, all in two hours. Outstanding Lobby/waiting/show rooms. Very clean, comfortable and great coffee bar! More
by ggg70chevy
Employees Worked With
Melissa Reidl, Andre Negron: Both very professional, great communicators and love what they do!
August 17, 2023
They were good about showing and telling about the vehicle. Very courteous. The sales process was smooth. The post sales process is not smooth. After a month, I still have not received all vehicle. Very courteous. The sales process was smooth. The post sales process is not smooth. After a month, I still have not received all the final paperwork. I had to place several calls to clear that up. I had to contact Subaru corporate to find out if car was registered sir the contract. They didn’t sell me the right Starlink package and the wrong mats were in the car. And now the temp tag is expired and I cannot get them to tell me what the ETA is or send me a new temp tag. Post sales support in this first month has been lacking. The car has been wonderful. More
by jsundin65
Employees Worked With
Everlee
September 26, 2022
Called service got sales. Confirmed number and ya the sales guy said their phones are messed up. Transferred and on hold for 4 mins and it goes to vice mail. Tried chat. Slooo Confirmed number and ya the sales guy said their phones are messed up. Transferred and on hold for 4 mins and it goes to vice mail. Tried chat. Slooooow response and no help getting service scheduled. Useless, went to Pensacola Subaru, You get MUCH better response More
by TheZ
Employees Worked With
Never got to one
