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90 Reviews of Stephen Wade Toyota - Service Center
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May 30, 2020
Cale Moody was first point of contact. He was professional and pleasant. However, we went for the 20,000 miles service. We were told the tires couldn’t be rotated because the mechanic couldn’t fi professional and pleasant. However, we went for the 20,000 miles service. We were told the tires couldn’t be rotated because the mechanic couldn’t find our lug key. He said the master key lug was unavailable. We found the key lug by our jack in its original bag from manufacturer! More
by Customer
Employees Worked With
Cale Moody. We give him 5 stars
May 29, 2020
Stephen Wade Toyota has been an excellent place for me to take my Toyota Yaris. They are courteous, fast, and always do a great job. I will buy my next Toyota there when I am ready to get another one. Tha take my Toyota Yaris. They are courteous, fast, and always do a great job. I will buy my next Toyota there when I am ready to get another one. Thanks. Bryon C, customer More
by Bdccoang
Employees Worked With
Dennis
May 29, 2020
Great Service My service consultant Jerry Ibarra did an excellent job getting my 2007 Toyota Prius hybrid battery replaced and back on the road in the same day. My service consultant Jerry Ibarra did an excellent job getting my 2007 Toyota Prius hybrid battery replaced and back on the road in the same day. More
by Derek
Employees Worked With
Jerry Ibarra
May 26, 2020
satisfied. been going for years, oil change, service, etc always a good experience. would take my toyota to Stephen Wade always an recomend.as I have had good se been going for years, oil change, service, etc always a good experience. would take my toyota to Stephen Wade always an recomend.as I have had good service an experience their. More
by prodigalson56
Employees Worked With
George Rowley
May 25, 2020
Nothing was done this time. The lights weren't checked not fixed, my wheels now wobble, wondering if they really changed my oil. Totally disappointed! not fixed, my wheels now wobble, wondering if they really changed my oil. Totally disappointed! More
by heidipalmer4
Employees Worked With
employee was great, not who did the work
May 19, 2020
New battery for Camry Hybrid We took our car for a battery change. Was done promptly and cost was reviewed prior to service. Have always had good service here and like working wi We took our car for a battery change. Was done promptly and cost was reviewed prior to service. Have always had good service here and like working with Dennis as he is very helpful and friendly. More
by Camry Lady
Employees Worked With
Dennis Osegueda
May 12, 2020
Great service. They finished our service hours before the promised time. Very nice surprise! Every time we take the ar in for service we have a good experience with They finished our service hours before the promised time. Very nice surprise! Every time we take the ar in for service we have a good experience with the Toyota team. More
by cherylewhitaker
Employees Worked With
Jerry in service
January 11, 2020
Excellent customer service We have been going to Stephen Wade Toyota for about 5 years. We have always been treated with sincere personalized service, whether by sales personnel We have been going to Stephen Wade Toyota for about 5 years. We have always been treated with sincere personalized service, whether by sales personnel or service consultants. I just recently took my 2020 Tacoma in to have a truck bed cover installed. Not only was the job done professionally, but my consultant, Dennis Osegueda, kept me in the loop about the installation while I was waiting. Dennis also made it very easy for me to come back the following day with my 2002 Tacoma for a comprehensive check-up as I will be giving the truck to a family member. The check-up was very thorough and revealed work that needed to be done. Dennis explained everything to me and we agreed on what work was to be done. I left the vehicle. When it was evident to Dennis that he would not be able to get all of the work done in one day, he kept me advised of what was going on. It was evident that he and the service specialist wanted to make sure the job was done correctly. I appreciate that type of service. It is rare to find in this day and age. If I were Dennis' supervisor I would either like to see him rewarded monetarily for his service above and beyond or at least be recognized in some way that would appear in his personnel file to be available in the future if he is considered for promotion. Dennis is a great representative of Stephen Wade Toyota--he is the best I have had so far. More
by John Ribera
Employees Worked With
Dennis Osegueda
August 06, 2019
Fool me once, shame on you. Fool me twice? Not this time! I really wanted to believe that Stephen Wade service centers were different from other dealerships (pause for laughter), but they're just as sketchy. I really wanted to believe that Stephen Wade service centers were different from other dealerships (pause for laughter), but they're just as sketchy. The service team tried to scam me a second time into replacing a tire that only needed a patch. I fell for it 2 years ago with another vehicle and dropped $270 on an over priced replacement. They said things like "this tire is gonna blow" and "It's a huge safety issue", so of course I replaced it. Last week during a routine maintenance visit I told them about a slow leak. An hour later I heard the EXACT same apocalyptic horror story about this leak! I declined their offer to replace the tire and went to Sunrise by the Outlets. Sunrise removed the screw and showed me the location of the puncture. I wasn't surprised in the least to see it was in the CENTER of the tire and not "so close to the sidewall that a repair would only make it worse." If Wade's assessment of the puncture could somehow be explained away as an honest mistake I would NOT be writing this review. They clearly lied to me and I'm assuming they lied to me 2 years ago. Mr Wade, if you read this please feel free to contact me - I'd like to provide an address where you can send a check for $270. Karl Malone Toyota is a looooong drive but that's where I'm buying my next ride. More
by BoMizzle
Employees Worked With
Grady Whitlock
February 04, 2019
15,000 mi Service Just recently had my RAV4 serviced and that was the fastest I have ever experienced. Quick, efficient, and thorough. Good work guys! I look forward t Just recently had my RAV4 serviced and that was the fastest I have ever experienced. Quick, efficient, and thorough. Good work guys! I look forward to the next one. More
by Carl - SC
Employees Worked With
Spencer Adams
