Sterling McCall Acura Sugar Land

Appointment and schedules meed to be punctual. There is no sense for wait time for simple oil change took 2 5 hours, why? All they can offer is an apology. I saw this happen to multiple people inc There is no sense for wait time for simple oil change took 2 5 hours, why? All they can offer is an apology. I saw this happen to multiple people including my self. More

Everyone was so friendly and helpful, and the service was impressively fast, the prices were reasonable impressively fast, the prices were reasonable More

MJ was very helpful and answered all my questions and helped me get my car quickly and easy. helped me get my car quickly and easy. More

Great place to have my car taken care of. .Employees have good relationship with their customers. All work to be done, explained in detail and was given opportunity to ask questions. Christian .Employees have good relationship with their customers. All work to be done, explained in detail and was given opportunity to ask questions. Christian Salas was very patient with me.Treated me like I was the most important person in the dealership More

Fast, Efficient, friendly service. They keep you informed and take care of all issues. Great experience. They keep you informed and take care of all issues. Great experience. More

Do not buy from this dealership (MO SCHNITZER) Car salesman is terry Cortez Finance manager is wilder Vasquez This dealership (terry cortez) sold me a 2020 buick encore, and one month later, i fin salesman is terry Cortez Finance manager is wilder Vasquez This dealership (terry cortez) sold me a 2020 buick encore, and one month later, i find a massive amount of sludge buildup in the engine and a missing catalytic converters heat sheild. I bought a warranty that covers more than just the engine tranmission and drive train, but no warranty covers sludge buildup. One month after I purchased the vehichle the fan clutch malfunctioned and overheated the car so I sent it back to the dealership just for them to tell me I also have alot of sludge in the engine and my warranty will not pay to fix the problem. After I tell the sales director (MO SCHNITZER) the issue, he doesn't seem to care or have a solution and goes on to not answer any of my calls or text messages for almost a month, eventually I drive up there and tell him I don't want the car and the warranty company is advising I have the seller pay for the damages (NON-DISCLOSED ENGINE SLUDGE). HE CONTINUES REFUSING TO HELP AND REFUSES TO GET HIS BOSS SO I CAN TELL HIM THE COMPANY HAS SOLD ME A BAD VEHICHLE He offers me a lot less money for the car than what I bought it for and will not help with his mistake. I HAVE A FULL DIAGNOSIS REPORT FROM GMC THAT STATES THERE IS ENGINE SLUDGE BUILDUP AND A MISSING CATALYTIC CONVERTER HEAT SHEILD that was done one month after I purchased the vehichle, I have more than enough pictures and proof to hire attorneys and if this isn't resolve I will have no choice but to proceed with further action. If the engine goes out, I will have to pay for a car that does not drive and will have to pay for damages myself, this dealership is not truthful with the vehichles sold on their lot and you may have similar issues Dealerships have a legal obligation to disclose certain information about the vehichles they sell (such as damages like engine sludge), this dealership did not own that commitment After 11 months this dealership has still yet to give me the paperwork from when I bought the vehichle, even after several attempts to retrieve this information the dealership is being extremely difficult and unprofessional. I have screenshots, pictures, and call logs to back all information given in this review More

Friendly staff, clean building, very helpful staff. Good snacks, clean cars convenient location for us. Amen Good snacks, clean cars convenient location for us. Amen More

Dealership/staff were amazing and very helpful. Broderick had amazing customer service and was very kind Broderick had amazing customer service and was very kind More

Kevin was easy to work with, he explained all the repair work and suggested using the online coupon to get some discount on the repairs. also pointed out that they have 3 oil change special which includes t work and suggested using the online coupon to get some discount on the repairs. also pointed out that they have 3 oil change special which includes tire rotation. Following work was performed on my last visit oil change, differential oil and timing belt change. Will definitely recommend Acura of Sugarland to my friends and family. More