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Sterling McCall Nissan

Stafford, TX

4.6
1,062 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,062 reviews

December 09, 2023

It was as helpful with their full ability. It would have been nice to have a quick diagnostic. More

by madnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos
Dec 12, 2023 -

Sterling McCall Nissan responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Everything was great as always. My service advisor Kevin is outstanding and always helps in every way. More

by brandyburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 12, 2023 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a fantastic experience and that Kevin provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Karim did an excellent job. He was really helpful throughout my visit and explained everything my car needed. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
Dec 12, 2023 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a great experience and that Karim provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

The employees are friendly while professional. The waiting area is spacious and comfortable. Soft drinks, coffee and a complementary snack help pass the time while waiting for my car. I enjoy go More

by C S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlin
Dec 09, 2023 -

Sterling McCall Nissan responded

We are thrilled you've had a great experience with Sterling McCall Nissan which values both professionalism and customer comfort! A spacious and comfortable waiting area with amenities like soft drinks and snacks can make the wait more enjoyable. We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

I would have to say as far as the salesperson is concerned they aren’t too bad the only issue I had was with whoever runs their credit department who wears a cowboy hat treated me very poorly I was More

by Carguy007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Jan 09, 2024 -

Sterling McCall Nissan responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced while we ran your credit. I would like an opportunity to address your concerns and to earn your business, please contact me at kwahl@Sterlingmccallnissan.com. I look forward to speaking with you. Kolby R Wahl General Manager kwahl@Sterlingmccallnissan.com

December 01, 2023

The dealership is to slow in the time it takes them to do a repair and return the vehicle to the owner. My advisor Nickolas did all he could to communicate and keep me up to date on progress and what was re More

by tlarson1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolas
Jan 05, 2024 -

Sterling McCall Nissan responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 281-243-8612. I look forward to speaking with you. Kolby R Wahl General Manager Sterling McCall Nissan 281-243-8612 kwahl@Sterlingmccallnissan.com

November 30, 2023

Nikita Lee was Professional, Knowledgeable, Attentive. She was a Joy. I recommend Sterling McCall Nissan. More

by Nealc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee
Dec 01, 2023 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a great experience and that Nikita provided professional, knowledgeable and attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Great Service and atmosphere I really enjoyed my time there.I was comfortable and the service was prompt as promised. More

by CHeavy#55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annayh E Perez
Dec 01, 2023 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a great experience at Sterling McCall Nissan! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 01, 2023 -

CHeavy#55 responded

Always a pleasure to have you as my Service Advisor.

Dec 01, 2023 -

CHeavy#55 responded

Always a great encounter with Ms.Perez.

November 27, 2023

I had a state inspection and brake pads replacement done; service was great.. shout-out to Megan. The only thing bothers me was the usb charging stations at waiting lounge are not working at all. More

by MuranoGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Nov 29, 2023 -

Sterling McCall Nissan responded

It's fantastic to hear that your state inspection and brake pads replacement went smoothly and that Megan provided great service! However, it's unfortunate that the USB charging stations at the waiting lounge were not functional. Thank you for bringing this to our attention. Thank you for your business!

November 24, 2023

Good service! Items found during inspection that needed attention were clarified they would need to be addressed but not immediately. More

by Mauricio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Nov 29, 2023 -

Sterling McCall Nissan responded

That sounds like a thorough inspection! It's great when a service center not only identifies issues but also clarifies their urgency for your vehicle. This approach helps prioritize what needs immediate attention versus what can wait, providing a clear understanding of your car's condition. Thank you for your business!

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