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Sterling McCall Nissan
Stafford, TX
1,059 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 19, 2023
My advisor today was not so great. Didn't keep me updated I had to go ask the manager for an update. I'm use to the service advisors keeping me updated while waiting on my vehicle. H Didn't keep me updated I had to go ask the manager for an update. I'm use to the service advisors keeping me updated while waiting on my vehicle. He didn't seem to care nor the manager. Very disappointed. When my car was done, he was short with me. More
by jennifers
Employees Worked With
Eduardo, don't know manager's name
August 16, 2023
The 120k service for my Nissan PF was a great experience. Gonzalo was super awesome. He has been helping me with the service for over 6yrs now with this vehicle. Everytime its a pleasant experience. He make Gonzalo was super awesome. He has been helping me with the service for over 6yrs now with this vehicle. Everytime its a pleasant experience. He makes sure all issues are perfectly taken care before leaving the service center. I highly recommend Gonzalo. Great customer focused and awesome work ethic. More
by vanniarajan
Employees Worked With
Gonzalo
August 16, 2023
I only gave them a 2 star rating because of the free snack. There were two major problems for me. First, there was little to no communication about service progress. If I wanted to know anything I had t snack. There were two major problems for me. First, there was little to no communication about service progress. If I wanted to know anything I had to call, be placed on hold, call again, and wait hours for a called back. Second issue, the pricing. I’m not new to car maintenance but if you tell me you have to “reinstall” a part, not replace it with a new part, but reinstall the old one I’d think it’d be less than 1k. To add insult to injury they slap me with an almost $400 diagnostic fee. Diagnostics must mean “look at the thingamajigger” because what says $400 about handling me my car back worse than it was? By the time I made it home my battery had died. People say the dealership is a rip but you put your faith in the brand anyway. This time they were right. More
by Zee
Employees Worked With
Lilly Perez
