Sterling McCall Toyota Fort Bend

every time I take my car in for oil change, there's oil and black marks all over the hood and sometimes inside the car on the steering wheel and handrest. I have brought this to the attention of the adviso and black marks all over the hood and sometimes inside the car on the steering wheel and handrest. I have brought this to the attention of the advisor several times, but it happens every time I get an oil change done. it seems like the management doesn't really care Otherwise, this would not happen every single time. More

I bought brand new Corolla Cross 2023 last Friday, 1/20/2023. at finance dept, Steve and Donny alternately ambush me trying to sell Extra Protection Plan which I repeatedly turn down for hours. I was 1/20/2023. at finance dept, Steve and Donny alternately ambush me trying to sell Extra Protection Plan which I repeatedly turn down for hours. I was tired and just want to get out of there for whatever reason i succumb at the end.That weekend I was miserable so I decided to go back early Monday morning to cancel Extra protection plan. Donny was mean and rude didn't want to help so I went to O'NEAL, who was was irritated and show me one time how to cancel one thru my cell phone and he told me to get out of his office and find a table outside for he has another customer to talk to. Am I not a customer too? Frankly speaking I don't know how to do it. Finally, Trae came and brought me to Shariff to do it for me. By that time I was allready very upset. I decided to come back and see Martin Morcho in the afternoon and voice my concern. He order Trae to redo my paper work and upate. This actually is a simple problem if only people involve did their job. Upsetting a customer is never acceptable. Buying a new car is supposed to be happy occasion not traumatic one. I hope with this letter Fort Bend Dealership can improve their services so as not to repeat this incident. Martin Morcho, I hope you address this issue to people involve and do something about it. Thank you. More

SHADY TACTICS. We were lied to about the year of a 2020 corolla up until we started signing the last few documents for the sell. The salesmen (Marco) and manager (D We were lied to about the year of a 2020 corolla up until we started signing the last few documents for the sell. The salesmen (Marco) and manager (David) both verbally confirmed the car was a used 2022 corolla multiple times even after checking the VIN number. This was very disappointing and frustrating. They didn't care we were lied to and still wanted the sell. DO NOT RECOMMEND GOING HERE More

Worst possible dealership in the area. Don’t trust them. Last month I bought a car that they confirmed the prices 30.000 that included Tax and all other things dealers add, for a 2022 Toyo Don’t trust them. Last month I bought a car that they confirmed the prices 30.000 that included Tax and all other things dealers add, for a 2022 Toyota Corolla Cross. We sign put deposit and wait for a month or more but when my son and I went to pay for the car they kept add things on our agreement and when I asked, we already sign for the car with this price why you kept make it higher, the salesman said yes, you’re right but my manger asked. Anyway, my son needed a car we were waiting a month also on the day we were there for purchase we spend almost whole day I believe it was their trick to make person tired and exhausted than we said whatever let finished. They sold it to us over 35.000. Please DO NOT TRUST THEM CHOOSE ANOTHER DEALERSHEP. More

I contacted them and they did not return my call. I was waiting for a call but never got it, it was very disapointing I was waiting for a call but never got it, it was very disapointing More

Went in for 10k service and it was a very positive experience! Isaiah was helpful in keeping me apprised of work being done. The turnaround time was maybe an hour and a half. Pleased with the service experience! Isaiah was helpful in keeping me apprised of work being done. The turnaround time was maybe an hour and a half. Pleased with the service efforts! More

the price on the car gurus was diferent to the dealer they charged 1.000 more that the price shown for car gurus. they charged 1.000 more that the price shown for car gurus. More

I wanted to send some praise and gratitude to Joe in the service department. I bought a used vehicle and it only had 1 Key fob. I was told that someone would contact me and come by my house to program me an service department. I bought a used vehicle and it only had 1 Key fob. I was told that someone would contact me and come by my house to program me another one..NO one ever contacted me. After multiple calls and speaking to several people to try and get an answer, I only got "the Key guy will contact you," which never happened..Then I called and spoke with Joe..Even though it was not Joe's problem or responsibility to deal with, Joe got me in right away, was very professional, considerate and had me a new key made and was out of there in 30 min..Joe THANK YOU for stepping up and taking care of my situation..You deserve HIGH PRAISE!! That was excellent customer service More

They sold me a lemon and then refused to honor their 5-day/250-mile money back guarantee. I ended up fixing the car and basically paid them to purchase it back from me in order to minimize my losses tow 5-day/250-mile money back guarantee. I ended up fixing the car and basically paid them to purchase it back from me in order to minimize my losses towards a trade. Then, they advertised the lemon at a higher sales price than when I purchased it. False advertising and bad customer service to boot! More

Customer cares are poor: 1) Lack of "TIME IS OF ESSENCE" concept. 2) Lack of commitment : the salesman and I agreed the deal on the phone late in the morning on that day, and I set up appointment ESSENCE" concept. 2) Lack of commitment : the salesman and I agreed the deal on the phone late in the morning on that day, and I set up appointment to see him for completing transaction at 3PM on the same day (he did not ask for deposit). 3) Lack of courtesy: I showed up at his desk by 2:40PM; then he told me the vehicle I wanted to purchase had been sold; but he did not call me to let me know so I do not have to drive 1 hour and 30 minutes to reach this dealer. More